JERMAINE R. HARDY

adgu08@r.postjobfree.com

**** **** **** ****, **********, VA

Voice: 202-***-****

Highlight of Qualifications

TS/SCI-Active

Rock solid, initiative driven, team builder with a thirst to grow

10 years+ configuration and administration experience in SharePoint 2007/2010/2013

Excellent interpersonal, written and oral communication skills; proven abilities in translating complex technical terms and concepts to leadership and end user

Devises plans for complex SharePoint solution deployments

Customizes SharePoint solutions and Commercial off the Shelf (COTS) products to Headquarters, Dept of the USMC, USMC Judge Advocate sites and sub-sites as well as being desktop support Tier II proficient

Knowledge in network administration, security protocols, operating systems, software installation/configuration

Solution focused manager in SharePoint and highly effective in technical support strategies including but not limited to troubleshooting, configuration and installation

Very knowledgeable in loading and operating DoD system software including: Microsoft Office Suites and SharePoint 2007/2010/2013 and various secure network systems such as JWICS and SIPRnet

Outstanding multi-tasking individual in fast paced, quick turn environment

Technical Summary

Windows Java SQL JavaScript InfoPath XML HTML CSS SP Designer MS Office Suites PowerShell MS Visio Access XHTML ASP.NET C#

Professional Experience

C4 Planning Solutions LLC 10/2019 – PRESENT

IM/KM Specialist/SharePoint Developer

Works on SharePoint Development and Knowledge Management Team to drive knowledge transfer across the organization through maximizing the utilization of existing systems and available resources, such as but not limited to SharePoint. Uses array of functional knowledge supporting global SharePoint operations at multiple sites. Provides core and shared infrastructure services application

development and maintenance services. Implements IM/KM services to expand information sharing throughout USMC; add, modify, and delete functionality based on client requirements through upgrade and support tools as newer versions are released, improve application and Web performance, and migrate legacy applications and Web services to core and shared infrastructure services. Troubleshoot SharePoint issues for USMC users. Use government-provided software and tools to perform application and Web development and maintenance services. Develops new tools for customers using custom code/script.

ManTech International LLC

Principal SharePoint Developer/KM 03/2019 – 10/2019

Perform SharePoint Development/Administration to include managing permissions – restrict and revoke access as required. Create, leverage and manage content types, site columns, lookup templates for re-use in sites. Determine and create scalable structure for top level, directorate, division, and branch sites. Ensure uniform navigation throughout sites. Provides recommendations for the development of Knowledge Management (KM) systems and offer results by designing and implementing SharePoint process improvement solutions. Produce, for Government review and approval, Knowledge Management (KM) Standard Operating Procedures (SOP) in accordance with Army FM 6-01.1, which shall guide KM efforts within the organization and put the KM structure, practices, and governance model into place. Implement the KM practice by leveraging SharePoint as enabling technology, where applicable. Design, develop, test, deploy, implement and sustain SharePoint decision making innovation. Directly responsible for building workflows, business dash boards, custom lists, alerts and calendars. Prepares briefings to enhance the ability to improve and provide up-to-date guidance on KM tools and resources. Applies custom code and script when needed. Develops the design, set up and maintenance of the knowledge network KM internal/external supporting websites and portals used for information exchange. Prepares onsite/desk side KM tools and techniques by creating and facilitating KM and SharePoint training to multiple development audiences; prepares migration plans for content to support and promote KM. Reviews and monitors SharePoint site updates for consistency and ensuring all underlying principles and policies are met. Manages and responds to change requests, tracking projects/tasks through the SharePoint life cycle. Regularly reviews, removes erroneous data, manages and configures SharePoint accounts and sites for relevancy and redundancy.

ASRC LLC/Crystal City, VA 03/2018 – 03/2019

Applications Systems Analysts/Sr. Programmer

Creates pages/sites via SharePoint (in browser) and Designer 2013 using Web parts, including data, content, supporting services, and applicable registries

Manages governance, including policies, practices, procedures, and decision forums Installs, configures, maintains, upgrades and manages all aspects of SharePoint Server/Farm. Experience configuring all service applications like Search, Metadata and User-Profile Synchronization etc.

Experience with the creation of a Content Database (DB), maintaining of the DB. Assigns proper permission levels for all users of the site as well as configuring anonymous access when required. Have knowledge of applying PowerShell scripts. Trains and supports the end users with daily involvement in SharePoint sites on various issues such as uploading documents, workflows/workflow usage, configuring List(s), look and feel of sites/pages. Provides quarterly assessments to each Division to gauge customer want/need and expectations to ensure knowledge is distributed efficiently throughout the SharePoint 2013 platform. Provide new update tools to Directors, IIS Manager, IIS architecture, Active Directory. As Social media administrator, controls all aspects of security, layout, permissions and content is communicated properly throughout Face Book, Twitter and Instagram platforms. Writes and curates content designed to engage followers and promote the brand in a positive manner

Lynxnet LLC/Crystal City, VA 10/2016 – 03/2018

Knowledge Manager/SharePoint Administrator

Installs, configures, maintains, upgrades and manages a SharePoint Server/Farm. Experience configuring all service applications like Search, Metadata and User-Profile Synchronization etc.

Experience with the creation of a Content Database (DB), maintaining of the DB. Assigns proper permission levels for all users of the site as well as configuring anonymous access when required. Have knowledge of applying PowerShell scripts. Trains and supports the end users in their day to day involvement in SharePoint sites on various issues such as uploading documents, workflow usage, configuring List(s), look and feel of sites/pages. Provides quarterly assessments to each Division to gauge customer want/need and expectations to enhance SharePoint experience. Provide new update tools to Directors, IIS Manager, IIS architecture, Active Directory. Assisted in migration from SP 2010 to SP 2013

Headquarters Air Force United States Air Force, Pentagon, VA 03/2013 – 10/2016

SharePoint Administrator/Knowledge Manager

Maintains and oversees the maintenance of associated homepages, websites, portals, and Knowledge Management repositories; ensures content within knowledge databases is accurate and partners with

organizational knowledge managers and other installation staff and commanders. Serves as a content manager and oversees maintenance of other associated homepages, websites, and portals. Develops and sustains the KM framework including KM rules and policies. Provides guidance to managers and staff focused on the planning, development, and implementation of KM practices, techniques and technologies. Prepares and maintains the test environments for testing solutions which led to the development and design of the Headquarters Air Force SharePoint site. Manages daily flow of time sensitive information throughout HQ ISR operations. Led teams in formulating a knowledge management based infrastructure as an enterprise to enhance capabilities such as collaborative work,

Perform SharePoint Development/Administration to include managing permissions – restrict and revoke access as required. Create, leverage and manage content types, site columns, lookup templates for re-use in sites. Determine and create scalable structure for top level, directorate, division, and branch sites. Ensure uniform navigation throughout sites. Provides recommendations for the development of Knowledge Management (KM) systems and offer results by designing and implementing SharePoint process improvement solutions. Produce, for Government review and approval, Knowledge Management (KM) Standard Operating Procedures (SOP) in accordance with Army FM 6-01.1, which shall guide KM efforts within the organization and put the KM structure, practices, and governance model into place. Implement the KM practice by leveraging SharePoint as enabling technology, where applicable. Design, develop, test, deploy, implement and sustain SharePoint decision making and innovation. Prepares briefings to enhance the ability to improve and provide up-to-date guidance on KM tools and resources. Applies custom code and script when needed. Oversees the design, set up and maintenance of the knowledge network KM and internal/external supporting websites and portals used for explicit and knowledge exchange. Prepares onsite/desk side KM tools and techniques by creating and facilitating knowledge management and SharePoint training to multiple development audiences; develops migration plans for content to support and promote knowledge management. Reviews and monitors SharePoint site updates for consistency and ensuring all underlying principles and policies are met. Manages and responds to change requests, tracking projects and tasks through the SharePoint life cycle. Regularly reviews, removes erroneous data, manages and configures SharePoint accounts and sites for relevancy and redundancy.

Defense Intelligence Agency (DIA) Bolling AFB, DC 02/2010 – 03/2013

Manager, Technical Administration

Managed the virtual platform to include existing/future content sites and SharePoint portals. Served as the Technical Lead for adding, changing and removing users and user permissions as well as updating content, changing navigation and creating/modifying/restoring SharePoint Portal Sites. Performed information systems/technology support (Client Support Administration) tasks and functions to include: installation, configuration, management, and initial diagnostics of client information systems. Provided technical guidance and assistance on various Information Management systems as well as SharePoint, records management, content management and document security. Maintained service and disposed of office records. Analyzed and presented information on collection and collections management activities. Reviewed and updated office records maintenance practices to provide accurate and effective reference services to the users of the records. Served as the "Go-to" person for software and hardware troubleshooting. Responsible for editing, reviewing, and approving content and supporting content requirements for the organization. Coordinated and collaborated between multiple information, products, services, and content cross multiple organizations. Configured User Authentication to applications and security configurations; configured and maintained Document libraries, Form libraries, lists, WSS site collections & created Custom Views using HTML, CSS and JavaScript; provided configuration and maintenance support of user accounts; oversaw the creation and maintenance of all

user and administrator accounts for assigned personnel; and executed and lead SharePoint training for End-Users and Administrators.

844 Communications Group (CG) Andrews AFB, MD 12/2005 – 02/2010

Base Client Support Administrator Liaison (CSA)/Lead SharePoint Administrator

Trained Military, Government and Contractor members assigned to the National Capital Region (NCR) appointed as Client Support Administrators (CSA, Desktop Support) and SharePoint Administrators. Developed curriculum for each training course and devised method for automated sign up via SharePoint 2007. Directly ensured all 180 personnel appointed were proficient before creating permissions and granting authorization to sites/systems. Worked closely with Civilian and Contractor IT Specialists to resolve any conflict or complaints of service. Collaborated with internal and external content producers to identify, define, and apply data quality and retention requirements for data content, and ensure compliance by reviewing that content is current, accurate, appropriately tagged, and service-enabled. Applied methods efficient and effective web presentation in order to enhance and streamline the users' experience. Provided technical expertise and recommendations in the design and maintenance of intranet, internet and SharePoint sites. Provided guidance on record-keeping requirements and implemented procedures for creating transferring, storing, retrieving and disposing of records. Provided support for SharePoint Portal Server and Windows SharePoint Services based intranet sites, Portal Areas & contents, permissions & security. Created and monitored Help Desk work orders as appropriate. Coordinated with other IT groups as well as external support organizations to ensure that all hardware and software configurations are optimized in support of the Air Force SharePoint environment. Worked closely with Central Administration to create and maintain the units SharePoint Site

Education &Training

CompTIA Security + Certified Expires – 12/28/2022

Candidate ID: COMP001021617892

Ashford University 02/2012 – 12/2019

Bachelor of Science in Business Information Systems

Community College of the Air Force (CCAF) 07/1997 – 09/2016

Associates in Information Management

George Mason University 01/2011 – 04/2011

80hr Microsoft SharePoint 2010 Configuration and Administration

Advanced Leadership and Management Development Course 02/2013 - 03/2013

Basic Leadership Development Course 06/2002 - 07/2002

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