Roxanne Hatter

adgtu2@r.postjobfree.com

615-***-**** Antioch, TN 37013

PROFESSIONAL SUMMARY

Energetic IT Project Management Professional with 15+ years experience in various operating systems, languages, and applications. Successfully managed and implemented minor and complex projects up to $370k. Demonstrated results in developing plans, communicating with stakeholders, and identifying risks while proactively resolving issues by bringing a levelheaded and composed demeanor to each project.

PROFESSIONAL SKILLS

Project Management Time Management MS Office Suite Organizational

Software & Hardware Deployment Active Directory SharePoint Customer Service

Help Desk Support SQL Server Asset Management Problem Solving

Leadership Crystal Reports XI Inventory Control Communication

PROFESSIONAL EXPERIENCE

Receptionist/Unarmed Security Officer Upscale, G4S Secure Solutions, Nashville TN 2019-2020

Perform security patrols of designated areas on foot or in vehicle

Watch for irregular or unusual conditions that may create security concerns or safety hazards

Sound alarms or call police or fire department in case of fire or presence of unauthorized persons, monitor CCTV and alarm system

Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles

Permit authorized persons to enter property and monitors entrances and exits

Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements

Investigate and prepare reports on accidents, incidents, and suspicious activities

Perform switchboard calls, file and distribute office correspondence

Office Manager, Pats Hair Design, Nashville, TN 2015-2019

Managed, monitored, and tracked accounting books as well as minored renovations projects.

Inventory control, ordering and receiving of shipment, booking and cancellation of appointments.

Employee goal setting, plan staff meeting, promotional sales for retail, billing and vendor invoicing

Occasional set, style, shampoo client’s hair and maintain shop cleanliness during and after operation.

Youth Development Specialist-A&R Intake, YOI Juvenile Justice Center, Nashville, TN 2018-2019

Process youth into system(booking)and advising him/her of charges and read rights

Fingerprint, mugshot, and photographing youth, summons police, victims and witness for court appearance

Search property, prevent contraband in facility, inventory, sanitize, store and release property

Entered serve and modify Juvenile arrest orders in ARMS system, fill and pull property

Control daily population sheet, release youth by authority, computerize daily census forms

Seasonal IT Support/Fulfillment Associate (Ambassador), Amazon, Nashville, TN 2017-2020

Created and work trouble tickets, inventory new and liquidated equipment, test, install and repair IT related equipment, monitor network flow and randomly test processes, status report in team meetings.

Trained hired employees with multiple role responsibilities, monitor, observe and evaluate work performance.

Performed problemsolving processes for damaged, miss sorted, returns and wrong building packaging.

Senior Project Manager Information Systems Technology, Dept. of Children’s Services, Nashville, TN 2013–2015

Developed and updated plans for projects including objectives, technologies, systems, information specifications, invoices, schedules, scopes, funding.

Monitored, tracked, analyzed, and reported project outcomes, milestones, and deliverables.

Managed internal and external communications; assigned duties to project personnel; facilitated project meetings.

EDUCATION

Tennessee State University, Nashville, TN

B.S. in Computer Science with Emphasis in Information Systems Management Infrastructure

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