Assistant Manager

Salini S.

Email: adgtri@r.postjobfree.com Mob: +91-974*******

LinkedIn: https://

PROFESSIONAL WITH 8 YEARS OF EXPERIENCE

(Assistant Manager - Justdial)

Professional Attributes

Result-driven Work Approach ~ Strong Problem Solving Skills ~

Resource Management ~ Excellent Communication Skills ~ Team Dynamics

Profile at a Glance:

Performance-driven professional offering over 8 years of insightful experience in Online Space/Concept selling industry

Proven ability to handle Inside sales, Client Service, renewals & retention team

Strong team leader, builder and facilitator, fostering an atmosphere that motivates highly talented professionals to balance high-level skills with maximum productivity

Core Competencies

Team Management Online ProductSales Coaching QualityAnalysis Client Satisfaction

Career Milestones

~Awarded twice as “Best employee of the year -2012&13”by Branch Head.

~Honored as the Best Tele sales manager in Justdial India Ltd for achieving 100% and above the targets for 2 quarters consecutively.

Professional Experience

July 2018 – July 2020

Career Progression:Assistant Manager – Telesales in Just Dial Ltd

KRA:

Handle a team size of 30 telesales executives

Responsible for generating leads to meet the regional target

Responsible to deliver business from Kerala $ Tamil Nadu regions

Generating and seeking out potential new opportunities

Managing proposals, submissions and bids

Contribute to create a Positive, fun and collaborative work environment

Recruit, Train and Certify team for the designated regions.

Identify and implement process improvements aligned to company’s strategic imperatives

Preparing reports for multiple projects by Collecting, Analyzing, and Summarizing data and trends.

Recruitment and training

Training the team related to product updates and certify them on periodic intervals

March 2017– July 2018

Career Progression: Officer Phone banking in Ujjivan Small Finance bank.

KRA:

Handling inbound calls

Esclate customer’s complaints / query / Request to concern Department.

Raise the Tickets in CRM

Cross sell FD/RD/ GL/ PL/ CASA etc.

Sept 2016– Jan 2017

Career Progression: Operation Executive In Stayzilla.com

KRA

Handle the outbound calls

Confirm the booking and shared the details to customer

Handle the customer complaint and queries and escalate to concern department

Process the refund

Oct2014 – JuLY2016

Career Progression: Team Leader In Just Dial Ltd

KRA:

Handle a team of 15 Telesales executives

Oversee day – to – day operations

Delegate tasks and set deadlines

Monitor team performance metrics and give feedback to team on regular basis

Motivate team members for better performance

Act as a first point of contact for any client escalations

Recognize high performance and reward accomplishments

Conduct team building activities on regular intervals

Oct2012 – OCT 2014

Career Progression:Executive – Telesales In Just Dial Ltd

Key Responsibilities:

Responsible for delivering sales target from Kerala Region

Contacting potential customers about the product offerings by following scripts

Convince existing paid clients for upsell/multiple packages

Better probing to understand client requirements and close sales

Handle escalations and provide resolution with in the set TAT

Keep record of calls and prospects and submit it to Team Leader on daily basis

Negotiate with clients when required to close the deal.

Undergo regular feedback from quality/team leader for optimizing performance

Communicate respectfully and politely with potential clients at all times

Refer customer complaints to superiors on timely manner

Professional Development

Attended “Leadership Training Program” in Aug’2015

Attented “Quality Improvement Program” in Sep’2018

Education

MBA in HR

(2015)

BCA in Computer Applicaation

(2011)

Personal Particulars

Date of Birth: 1October 1990

Marital Status: Single

Languages Known: English, Malayalam(Expert), Tamil(Expert), Kannada (Beginner)

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