Manager Service Representative

Quindeja Berry

*** ******** ***** ** **********, AL 35811 • 256-***-**** • ***************@*****.*** SUMMARY

Management Graduate with Retail Management Experience and active leader seeking a career opportunity to use excellent assessment, communication and critical-thinking skills to support organizational success

● Proficient with Microsoft Office Word, PowerPoint (Advanced) and Excel (intermediate)

● Self-starter with ability to work independently in fast-paced, constantly changing environments

● Deadline driven, goal-oriented, and perfected professionalism EDUCATION

Alabama Agricultural & Mechanical University (AAMU) Normal, AL B.S., Business Management December 2019

Masters of Business Administration Present - December 2021 Related Courses: Principles of Accounting I, II • Managerial Communications • International Business• Marketing Managerial Communication • Principles of Finance • Principles of Marketing • Business Statistics Principles of Management • Principles of Microeconomics/Macroeconomics • Legal Ethics & Environment INTERNSHIP EXPERIENCE

Honda Manufacturing of Alabama, LLC Summer Program, Lincoln, AL June 2016 – August 2016

● Reviewed existing equipment and assist the EH&S (Environmental Health and Safety) Coordinator with specifications for new equipment for department

● Assisted with updated ergonomic evaluations and document findings in current tracking system WORK EXPERIENCE

Carrabbas Server, Huntsville, AL January 2020- April 2020

● Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

● Help patrons select food and beverages by presenting menu; identifying appropriate wines; answering food preparation questions

Alorica (United Healthcare) Telesales, Huntsville, AL September 2019-December 2019

● Completed 5-week United Healthcare telesales training program

● Certified health insurance licensee

● Account manager for Medicare advantage; providing information on prescription drug policies Belk Visual Merchandiser, Huntsville, AL, Seasonal April 2019 – September 2019

● Single-handedly built and maintained customer relationships, ensuring thorough knowledge of each account and specific needs

● Participated and supported in-store events related to new store openings and new product launches

● Executed merchandising and floor moves based on seasonal changes, business needs, and trends Always Money Customer Service Representative, Huntsville, AL May 2018 - December 2018

● Managed a large pipeline of prospects and borrowers in an extremely efficient manner

● Maintained confidentiality of bank records and client information

● Controlled bad debt through 100% execution of Positive Collection Practices Dollar Tree Assistant Manager I Huntsville, AL March 2018 - September 2018

● Opened and closed store according to safety guidelines of the company

● Managed Staff of 20+ associates

● Increased profits through effective sales training and troubleshooting sales reports

● Monitored consumer purchasing trends

Community Service

Volunteer, AAMU Campus Clean- up Day August 2018 – August 2019

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