A. Personal Information

Name Manpreet Kaur A/P Balbir Singh

Date of Birth 17 November 1997

Address Taman Kosmo Jaya

Jalan Sentul Jaya 2

Nationality Malaysian

Contact Details H/P: 016-*******

Tel: 03-40445660

Email: adgtql@r.postjobfree.com

Education/ Highest

Qualification

2016 – 2019 BSc (Hons) International Hospitality Management Sunway University

Graduate in 2020

Key Skills & Traits • Excellent in interpersonal communication skills

• Customer service skills, especially face-to-face interaction with customers

• Eager to gain new experiences and always ready to learn new skills, even if it involves self-learning

• Can work effectively independently and also in teams

• Hard-working, responsible and reliable in managing tasks

• Detail-oriented

B. Work Experience

Part-Time Sales Associate

May 2019 – Present • myBurgerlab SDN BHD, Bangsar

assembling burgers, handling the hot stations like griddles and fryer, sending food to customers and manning cashier

Responsibilities:

• Customer service – recommending burgers, asking feedbacks, sending food to customers cashier duties

• Assembling burgers, handling the hot stations like griddles and fryer

• Store upkeep, maintenance and cleaning

• Guide and coach new joins

Finance Intern

December 2018 – February 2019 • Aloft Hotel Kuala Lumpur Responsibilities:

• Processing invoices

• Keep accurate records for all daily transactions

• Complete administrative tasks, such as filling out paperwork and filing records

• Helped out in the purchasing department - receiving goods to ensure they receive good quality goods

• Customer Service - calling clients and companies Finance Intern

December 2017 – March 2018 • Renaissance Hotel Kuala Lumpur Responsibilities:

• Assist in the income audit department process by providing information and data as requested

• Managing records and receipts

• Arranging paperwork’s and files in the right order

• Closely working with the reservation department and front office to ensure there are no double charges applying to the guest

• Helping process the refund

Operational Inter

July 2016 – December 2016 • Sunway Putra Hotel Kuala Lumpur Responsibilities:

• Customer service – helped Front Office in managing the line and check in customers

• Greeting guests upon arrival and making them feel welcomed

• Assigning rooms and taking care of administrative duties

• Helped in the concierge department – Accommodating general and unique requests

• Handling the operational room – Handle requests from guests.

• Helped in the F&B department – Processing meal and beverage requests. C. Education

Year Institution Qualification

August 2017 – July

2019

Sunway University / School of

Hospitality

BSc (Hons) International Hospitality

Management

March 2015 – July

2017

Sunway University / School of

Hospitality

Diploma In Hotel Mnagement

2012 - 2014 SMK Convent Bukit Nanas Sijil Pelajaran Malaysian (SPM) 2010 - 2012 SMK Convent Bukit Nanas Penilaian Menengah Rendah (PMR) D. Achievements/Awards

• Achievements for completion Certificates from Aloft, Renaissance and Sunway Putra Hotel

• Best Presenter Award for the subject ‘Branding and Promotions’ in 2018 E. Extracurricular Activities

• A helper in Sunway University as Student Ambassador in 2019.

• Volunteering – ‘Farm in the City’- Animal Welfare Community Service F. Hobbies and Interests

Travelling, listening to music and playing volleyball.

Contact this candidate