Program Coordinator II: Medical Education Administration

Resume of Clara Hooper

Clara Mae Hooper Telephone: 769-***-****

**** ****** ****** ******** *****: 601-***-****

Jackson, MS 39209 email: **************@*****.***

Summary of Qualification: Seeking to advance a growing career as an Administrative Services Specialist; bringing specialized knowledge of Business administration,

Professional Experience:

2008 to 2008 Mississippi Library Commission, Receptionist, Jackson, MS

Greets customers or visitors, determines their needs, and refers them to people who can help them. Those in office may obtain information from clients. They may set up appointments and perform other duties. May type file and copy materials. Operates audio-visual equipment. Keep office records, accurate, up-to-date, and properly placed in files. Classifies, stores and locates materials on request. Answer the telephone and take messages.

2007 to 2008 St. Dominic Hospital, Secretary, Jackson, MS

Performed general secretarial tasks, typing reports and correspondence, resolve customers complaints, bookkeeping. Arranged meeting, travel vouchers, account payable

Filed, answered phone, transfer telephone calls, inventory control. Developed, organized, and implemented administrative procedures and policies, managed daily operations and monitor staff. Compiled and generated report, assisted with public relations. Act as liaison, data input, strong telephone skills. Reconciled cash drawer, disbursement. Handled customer service, reconciled account and requisition supplies. Also performed these following duties: Coordinate research team meetings, assemble and distribute meeting agendas and materials, and take and distribute meeting notes. Coordinate other meetings and conference calls with collaborators and consultants.

Provide administrative support including arranging travel for study team members, processing staff reimbursements, and submitting invoices for subcontractors and vendors. Update IRB submissions and modifications. Collaborate with the study team on all elements of the study including the development of the cross-cooperative database. Participate in the development of publications and conference presentations, including conducting literature reviews and creating tables and other data visualizations. Prepare standard progress reports for research sponsor. Oversee planning of study activities as assigned.

1983 to 1984 Sister Thea Bowman Catholic School, Assistant Teacher, Jackson, MS

1985 to 2005 Greater Bethlehem Temple Church, Sunday School Teacher, Jackson, Ms

Supervise students or pre-school. Helps with classroom projects, Keeps heath and attendance records. Type, file and copy materials. Operates audio-visual equipment.

Work in pre-school, instructs student in specific subject.

1990 to 1997 Bancorpsouth Bank, Loan Operations Specialist, Jackson, MS

Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions, verifying accuracy, preparing, editing, distributing, and/or correcting specialized and/or complex documents. Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function. Provides excellent customer service to internal and external clients. Identifies and resolves issues within assigned scope. Attends and participates in meetings as required. Organizes and completes work accurately in accordance with established measures/deadlines and assigned.

1997 to 2007 Trustmark National Bank, Document Specialist, Jackson, MS

Update information to the M&I tickler system via data entry know compliance, government regulations, and laws to be able to close and update ticklers for 25 banks in multiple states, assist internal and external clients (lenders, other operations personnel, loan assistants) with problems that may arise concerning collateral documentation, review and file finance company contracts; prepare UCC3 continuation forms, Knowledge of compliance and procedures to ensure accurate documentation, general knowledge of loan operations, communication skills, organizational skills, computer skills, and detail oriented.

2012 to 2013 Anderson Merchandisers, Retail Specialist, Flowood, MS

Interact with customers, processed all money and check transaction, balanced all transaction, at the end of shift, maintained open files to ensure greatest customer satisfaction, provide customer service via telephone, act as liaison between customer an sales representative, entered data on intake forms, and provides customer service, inventory, stock, acquisition new accounts and reactivate existing accounts.

2014 to 2014 Payless Shoe Source, Full Time Associate, Clinton, MS

Inventory, Interacting with customers and assisting in sales. Additional job duties may retrieving shoes from shelves and back storage areas, and answering telephones. Basic understanding of shoes and shoe sizing benefits prospective workers. Receives money, make changes, fill out charge forms and gives receipts, electronic register or change maker.

2014 to 2015 Bankers Life and Casualty, Insurance Agent, Flowood, MS

Provides service to clients' changing insurance needs by selling life, health, and disability insurance. Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals. Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Obtains underwriting approval by completing application for coverage. Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs.

2015 to 2015 Wendy’s, (fastfood) Richland, MS

Receives money, makes change, fills order, fills out charge forms, and fives receipts. May use adding machine, electronic register or change maker, clean dining room.

2015 to present Mississippi Baptist Medical Center, Unit Clerk, Jackson, MS

Perform required clerical work relating to the admission, transfer and discharge of a patient. Keeps medical record complete and in order. Adds order sheets and progress notes. Ensures all parts of the medical record are properly identified by use of addressograph or patient label. Keeps unit supplied with all necessary stationary and other supplies at all times. Participates in economical utilization of supplies and equipment and orders supplies as necessary with cost awareness. Assist nurses by picking up and delivering, specimens, medications, charts, requisition, etc to different departments as requested. Provides assistance to staff in the organized workflow of daily unit operations. Responds to patient and visitor inquiries.comments, referring to appropriate personnel as indicated. Participates in the development of Patient Relations programs and activities,monitors all programs to ensure that programs are consistent in their content and proposal and otherwise is accordance with corporate policy and objectives, Participates in the development of communications programs to achieve the appropriate interpretation of the Patient Relations program, advises Central Office in effective communications relating to the hospitals’ and Patient Relations’ efforts, Participates in formulation of policies and disseminates procedures on matters of public information and health education from the patient relations’ point of view.

Relevant Education

Bachelor of Science, Degree, Business Administration, University of Phoenix 2012

Hinds Community College, Banking and Finance, 1983-1985,Some College

Career Development Center, Adult Vocational Program, Medical Terminology, 2016

Career Development, Adult Vocational Program, CPT- 4 and coding 2016

Skills

Microsoft Office Suite, Power Point Presentation, Excel, fax, copier, ten-key, interpersonal skill, shredder, audio/visual equipment, OneNote, Health Codes and BLS CPR and team player, dependable and honest, Lotus Notes 1-2-3, spreadsheet, scanner, Dictaphone, Multi-line Phones, Switchboard, computer, typing (50 wpm), bookkeeping, Visio, Access, Accounting I & II.

See the preceding comment about unnecessary terms

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