Sales Support
Resume:
Tim D. Reiter
T E L E C O M M U N I C A T I O N S S P E C I A L I S T
Westminster, CO
80234
adgtlp@r.postjobfree.com
Highly accomplished Telecommunications Specialist with 10 years of experience. Demonstrated strengths in the Information Technology Industry, with a focus on Large Volume Telecom Sales Support including Presales Circuit Quoting and Vendor Management.
W O R K E X P E R I E N C E
C O N T A C T S U M M A R Y
Q U A L I F I C A T I O N S
• Proactive and Deadline-Driven
• Detail Oriented
• Organized and Self Motivated
• Prioritized Urgency
• Creative Thinker
• Analytical Problem Solver
• Client Focused
• Team Leader
Linked In Tim Reiter
Gogo is one of the largest inflight internet companies in the world. As an Activations Team Member, I connected the aviation industry and air travellers with innovative technology and applications. Directly engaged with everyone from OEM’s, to dealers and aircraft owners/fleet managers. I also worked on a Team responsible for managing daily cases of new aircraft account activations, equipment changes, account closures and general account maintenance. Also responsible for troubleshooting and maintaining accurate cockpit equipment ranging from inflight Wi-Fi data service to providing Iridium satellite phone service. Gogo Business Aviation / Broomfield, C0 / 2018 - 2020 A C T I V A T I O N S S P E C I A L I S T
E N T E R P R I S E A C C O U N T S – S A L E S S U P P O R T Lumen Technologies Inc (formerly CenturyLink Communications) / Broomfield, CO / 2020 - Present
Assist Sales team with Pricing and Quoting group requests. Partner with Business Process Engineering group to identify potential areas of process improvement. Provide support to Sales Managers as well as Sales Directors for questions relating to sales credit. Oversee the monthly reporting process for tracking In-flight orders from initial quote discussions to delivery of the circuit.
Seamlessly transitioned to Work from Home after only 2 weeks of in person on-board training due to Covid-19.
Zayo Group / Boulder, Co / 2018 - 2018
O R D E R P R O C E S S I N G E X P E R T
Managed individual projects from start to finish: facilitate move, add, change, and upgrade requests from the sales team, then generated service orders for each of the requests. Also, generated reports for 1,950 services that were past their auto renewal date and successfully reset their billing date to current.
Subject Matter Expert (SME) by providing real-time support for sales and other internal groups.
CenturyLink (formerly Level 3 Communications) / Lone Tree & Broomfield, CO 2015 - 2018
W H O L E S A L E A C C O U N T S - S A L E S S U P P O R T Directly Responsible for Internal Sales Support and Relationship Building with Large Telecom Companies such as: Windstream, Masergy, GTT, Polycom and more.
Prioritized Support to Sales Staff upon request. Trusted to handle multiple Special Projects for Top Level Customers, with impeccable speed and accuracy. Also, responsible for Training and Mentoring of several New Hires, as well as Coaching for veteran Support, while remaining available to alleviate additional workload during the month to ensure all possible revenue was applied to Sales Goals.
Manage required responses and forms from multiple teams during order preparation
• Provide prioritized support to sales staff
• Perform administrative changes to internal quoting system including workbook order entry
• Assist sales team with pricing and quoting group requests and sales credit verifications
• Partner with Business Process Engineering group to identify areas of process improvement
• Assist in sales funnel management by identifying committed sales
• Expedite sales process by facilitating requests with appropriate Level 3 Telecommunications
Extra Mile Recognition
For Outstanding Team Support
(2015)
Level 3 Telecommunications
Account Specific Recognition
For Outstanding Team Support for
Large Revenue Partnership
(Q3/2016; Q4/2016)
NTT America
CFO Recognition
For Outstanding Accuracy and
Attention to Detail (2010)
Ensured order revenue was accurately reflected for quota attainment and customer billing purposes. Worked closely with Management to provide Support and Status Updates for Current Projects.
Directly support orders from Channel Partners and Account Development. Provided Training Materials to Sales team on Order Requirements. Assisted Sales Partners in Reviewing Proposals, Bills, CSR’s to ensure accuracy.
Windstream Communications / Denver, CO / 2014 - 2015 S A L E S O R D E R C O O R D I N A T O R
S K I L L S W O R K E X P E R I E N C E C O N T I N U E D A W A R D S
• MS Office Suite
• Salesforce
• Xactly
• Oracle
• Big Machines
• VMware
• Complex Sales Support
P E R S O N A L
I N T E R E S T S
AVID CYCLIST
2018 Felt AR1 Custom Build
Appx 4,000 miles per year
HOME NETWORK CONFIGURATION
Email, Database, Storage, Media,
Print Network and Phone Systems
F A V O R I T E Q U O T E S
“Try not to be a man of success, but rather a man of value.” - Albert Einstein
“If you’re afraid of falling off the bike, you’d never get on.” - Lance Armstrong
“Define success on your own terms, achieve it by your own rules, and build a life you’re proud to live.” - Anne Sweeney
“In the middle of difficulty, lies opportunity” - Albert Einstein
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