Sales Executive
Resume:
PERSONAL DETAILS
Highest Level of Education: Bachelor's Degree
WORK EXPERIENCE
Shift Lead
Holiday Inn
June 2019 to Present
Managing Guest Services and Front Desk Operations
• Promoted to Shift Lead position to supervise and lead a team of front office associates in the month of August 2020
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Intervening in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Maintaining a strong working relationship with all departments viz housekeeping, maintenance to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Serving as a leader & trainer in displaying outstanding hospitality skills and setting up a positive example for guest relations.
• As a Guest Services Agent, responsibilities included to as below:
• Provide services that are above and beyond for customer satisfaction and retention.
• Provide service by communicating and assisting individuals to understand guest needs, providing information and guidance, feedback, and individual coaching when needed.
• Running day-to-day operations including cash & accounts handling, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Respond to and handles guest problems and complaints.
• Empowering colleagues to provide excellent customer service. BIJAL
GOGLANI
Hospitality & Accounting Administration Expert
Calgary, AB
*************@*******.***
A successful customer handling expert with a proven track record of exceeding targets in hospitality, sales, handling high profile customers and setting service excellence. I have initiated high customer satisfaction by establishing & maintaining a brand rapport and also delivered a consistent and relevant customer experience. Worked with leading industry players in retail sales, gems and jewellery, including one of the oldest and premier organisations of the country.
• Signing guests up for the IHG Rewards Program.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction as per IHG standards.
Customer Service Representative
Soul Restaurants Canada Inc (KFC/TB) - Greater Sudbury, ON February 2019 to June 2019
• Customer handling and assisting with orders and billings.
• Ensuring Up-Selling budgets are met by suggestive cross selling and complimenting the product lines.
• Ensuring KFC brand standards are maintained throughout the customer experience.
• Responsible for Hygiene and food safety compliance at the unit.
• Closing the day’s tills and balance the entire day’s sales and revenue.
• Training new associates and handholding them for the KFC brand experience. Manager Retail Sales & Accounting
Manek Gems - Mumbai, Maharashtra
September 2015 to March 2018
• Accounting, reconciliations, budgeting, book keeping and tally the unit's financials.
• Assist the store team with customer services and sales
• Implement customer relationship management strategies including customer's events, correspondence and other programs
• Making reports & handing stock petty cash stock inward and stock outward.
• Self-learning and attend all education sessions offered including product knowledge.
• Lead performance with motivation and retain a team work of high performing associates. Customer Service Executive
Tribhovandas Bhimji Zaveri - Mumbai, Maharashtra
June 2013 to August 2015
• Provide customer service to clients as per their specific needs, complaints, special request/requirements.
• Implementations of company promotions and special projects.
• Attend department meetings on a daily basis (Agenda/targets/stock management).
• Training new staff on basic selling, merchandising, shop upkeep, accomplishing of check list, footfall tracking, ledger updating, stocks replenishment and inventories.
Floor Supervisor
Forever Living Products - Mumbai, Maharashtra
January 2012 to June 2012
• Handling floor for the forever living products.
• Generating chain customers by doing regular follow-ups.
• Assist in network marketing for sales generation.
• Taking care of daily errands and desk management. EDUCATION
Bachelors in Finance & Accounting
Recognised by University of Toronto - School of Continuing Studies - Toronto, ON 2012 to 2015
Higher Secondary in Commerce & Accounting
M. K. College - Mumbai, Maharashtra
2011 to 2012
SKILLS
• Customer Service
• Customer Care
• Financial Reporting (5 years)
• Accounts Payable (5 years)
• Accounts Receivable (5 years)
• Account Reconciliation (5 years)
• Financial Statement (5 years)
• Government Reporting (5 years)
• Front Desk
• Guest Service
• Shift Lead
• Shift Supervisor
• Team Management
• Leader
• Supervising
AWARDS
Certificate of Appreciation
00
9EAppreciated for managing entire unit and handling back end finance & accounting functions & reconciliations at ‘Manek Gems.
Best Sales Executive
Awarded ‘The Best sales Associate of the Month’ in Tribhovandas Bhimji Zaveri, Mumbai. Instrumental in achieving monthly Sales target for over 15 months in the span of 24 months at Tribhovandas Bhimji Zaveri, Mumbai
Best Groomed Person of the year
Awarded ‘The Best Groomed Person’ in Tribhovandas Bhimji Zaveri at Borivali LFS Showroom. ADDITIONAL INFORMATION
• Accounting Reconciliations
• Finance reporting
• Accounting Payables
• Accounting Receivables
• Excellent customer service
• Knowledgeable in store operations
• Great communication skills
• Merchandising product knowledge
• Finance & billing
• Banking reconciliations
• In-charge store operations
• High sales generation
Contact this candidate