George Quintana

Phone: 323-***-**** Email: adgtjt@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/george-quintana-a640892b

Culinary Operations Food and Beverage

An accomplished and diligent professional with robust experience acquired over the years in delivering optimal results & business value driving operations and customer service in high-growth environments. Skilled in directing day-to-day operations, event management, staff training and coaching, and customer service across fine dining, catering, and the food & beverage entertainment industry. Holds credit for performing a range of management functions such as inventory management, food/menu planning, quality assurance, food storage, and regulatory compliance.; excels in service excellence, ethics, and integrity in fast-paced, customer-centric atmospheres. Articulate communicator with exceptional mentoring skills in transforming a low performing team to a high caliber workforce coupled with proven abilities to work with cross-functional and multidisciplinary teams. Outstanding communication, presentation & interpersonal skills with proficiency at grasping new concepts quickly and productively utilizing the same. Skill Areas: Strategic & Operations Planning Operational Structure Facility Management Standard Operating Procedures (SOP) Recruitment and Development Food and beverage management expertise Multitasking P & L Management Process Improvement Delegation Budgeting and Financial Skills Negotiations Training Time management Customer Service Problem-Solving Leadership Strong Interpersonal Skills Analytical Skills Client Relationship Management Team Management Communications and Marketing PROFESSIONAL EXPERIENCE

WOLFGANG PUCK CATERING, LOS ANGELES, CALIFORNIA (Feb 2011 – Jul 2020) Senior Manager/Director of Culinary Operations

Wolfgang Puck Catering is part of Compass Group North America based in Charlotte, NC. It currently provides special events, restaurants, and workplace dining services in major markets, including Los Angeles, San Francisco, Seattle, Dallas, Houston, Chicago, Boston, Philadelphia, Washington DC, and Atlanta.

Directed entire business operations, including staff (100 employees in three shifts), buildings, guest satisfaction, analyzing business results while working to develop effective strategies to address needs and business growth.

Explained, allocated, and designated responsibility and authority for the operations of the different subdivisions.

Facilitated Chefs at multiple locations nationally, including Sony Picture Studio, NBCU, Netflix, Apple, Microsoft Redmond, Hotel Bel-Air, Rose Bowl Pasadena, Red 7 at the Pacific Design Center, CAA, LA Live Entertainment Complex.

Administered and coordinated with the Engineering team and Dispatcher to ensure outstanding property maintenance, including all kitchen equipment and nine vehicle fleet.

Spearheaded plate up, tasting presentations, and catering kitchen layouts for all WPC events in Southern California.

Collaborated with the marketing department on all photo shoots, including television presentations and Wolfgang Puck appearances.

Established compliance with all local, state, and federal laws and regulations.

Responsible for the day-to-day operation of the third-parties, including tenants, construction contracts, security services, vendors, cleaning contracts and others. Communicated routine needs and responsibility to third-party requests.

Supported CIM property management in establishing and maintaining a positive tenant relations program and assuring good public relations.

Over one million dollars in construction and renovations at Hollywood and Highland Complex. Key Accomplishments

Accountable for the culinary execution at The Academy Awards (Oscar's) since 2012 and other multiple events, including American Food & Wine Festival, Rock in Rio VIP, AIPAC (American Israel Public Affairs Committee), JFNA (Jewish Federation of North America), Amazon Web Services (30,000 guest event in Las Vegas), and MLB Festival in Los Angeles and New York.

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George Quintana

Phone: 323-***-**** Email: adgtjt@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/george-quintana-a640892b

Instrumental in opening various accounts, including Opened accounts at the following locations: Microsoft

(Redmond, WA), NBCU, Netflix, Apple in Culver City, Rose Bowl, Wolfgang Puck Test Kitchen.

Restructured and streamlined the kitchen operation to have a clear operational path and minimize overtime; Created a stewarding team and dispatcher program.

RENT-A-CENTER, LYNWOOD, CALIFORNIA (Aug 2007 – Jul 2009) Store Manager

Rent-A-Center (commonly referred to as RAC) is an American public furniture and electronics rent-to-own company.

Effectively managed and directed store resources resulting in improved productivity and growth.

Instrumental in protecting the organization's assets.

Determined daily and weekly goals aligned with the store's collection action and sales activities.

Coached and mentored all coworkers in the store; promoted two store managers and three assistant managers.

Achieved an increase in profit by $189,000 in a year resulting in enhancing store ranking to #1 store in Division 12

(325 stores per division) and 13th nationwide (over 3,000 stores).

Represented Rent-A-Center in Lynwood by engaging customers and providing exceptional customer service.

Received multiple awards for outstanding performance and hard work. SEATON CORP/TRIANGLE ASSOCIATES (OCT 2005 – MAY 2006) Account Specialist

Responsible for directing approximately 150 employees and their daily operations.

Orchestrated recruitment, interview, schedules, monitoring attendance, payroll, and employee progress according to customers' demands.

Developed and established new payroll systems and HR templates. ARAMARK SPORTS & ENTERTAINMENT (Jan 1990 – Aug 2005)

Directed operations during the two phases of the Los Angeles Convention Center renovation, opened Honda Center, Staples Center, and StubHub Center.

Operations Manager, The Great Western Forum (Oct 2003-Aug 2005)

Facilitated and aided the General Manager and oversaw his duties in his absence.

Developed and established production plans based on client demand and operational forecasts.

Created and monitored P&L, flash, and inventory reports.

Negotiated all vendor contracts, procured resources for the entire facility.

Rebuilt concessions, bars, and restaurants for Madonna "Reinvention Tour."

Achieved an increase in profit by 5% and another 4% by 12/04, outsourcing up to 95% of the workforce to Non-Profit Organization (NPO)

Clearly explained and assigned supporting and operational staff production plans and event assignments.

Coached all employees on efficient food preparation and handling procedures.

Facilitated all internal customers and ensured customer satisfaction

Hosted 2004 NBA All-Star Game.

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George Quintana

Phone: 323-***-**** Email: adgtjt@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/george-quintana-a640892b Purchasing Agent/Warehouse Manager, Staples Center (Apr 2002-Oct 2003)

Negotiated and collaborated with multiple vendors, including Sysco, Anheuser Busch, Pepsi, and McClain Distribution Center in Purchasing Agent capacity.

Oversaw the inventory of entire food & beverage production in a Warehouse Manager capacity.

Designed the layout of the warehouse/storage areas and all portable equipment for the new venue.

Integral part of The Home Depot Center grand opening team. Public Foods/Concessions Supervisor, Staples Center (Jul 1999-Apr 2002)

Integral part of the Staples Center Grand Opening Team.

Designed and executed the three major concessions (Camacho's Cantina) and the four full-service bars.

Attended job fairs, recruited and trained employees, and monitored their performance.

Directed operations during all events, implementing AEG standards.

Initiated front/back of the house POS system (Quest).

Organized various events, including the 2000 Democratic National Convention and the 2002 All-Star Game.

Achieved Poolstar - CIC Arena of the Year 2000 and 2001. PROFESSIONAL DEVELOPMENT & CREDENTIALS

Associate of Occupational Studies, Le Cordon Bleu College of Culinary Arts Aug 2009 – May 2011 Training and Certifications:

ServSafe California Food Handlers Certification

ServSafeCovid on-line continues training.

Compass Group-USA HR courses

Technical Skills:Microsoft Office Suite and Internet Languages:English and Spanish

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