Store Manager Employee Relations

Kristen Turner

Phone: 720-***-**** E-mail: *******.****@*****.***

https://www.linkedin.com/in/kristen-oden-711247b2/

Human Resources Management was a profession that I grew to be passionate about. My goal is to use the knowledge gained through previous experience and graduate level education to improve the organizational standards for employees while ensuring legal compliance. I believe my love of learning has helped to create dynamic and high achieving employees through continuous improvement strategy application and career management training.

Signature HR Qualifications

HR Best Practices

Employee Relations & Diversity

Talent Acquisition

Coaching & Mentoring

Employee Training & Development

Employee Improvement Performance

Leadership Development

HR Policy & Processes

HR Law & Research

EDUCATION

Athens State University B.Ed. in Elementary Education 12/2014

Strayer University MBA in Human Resources Management est. 12/2020

HR WORK EXPERIENCE

Channel Control Merchants/Dirt Cheap 01/2012-05/2019

Operational Store Manager/Multi-Unit Manager

Developed multiple employees resulting in increased responsibility and titled positions.

Lead 9 stores within the Dallas/Fort Worth area with approximately 150 associates.

Financially responsible for approximately $30M.

Mentored 2 Assistants which were later promoted to Store Managers.

Designed and implemented operational associate training to develop store staff.

Increased team productivity through positive reinforcement and effective operational training.

Increased productivity resulted in improved sales, store appearance, and customer service.

Training and Development Manager

Oversee operational trainers implementing training initiatives for retail stores and warehouses.

Design and develop training content for retail stores and warehouses for all positions.

Collaborated with Retail and Warehouse leaders to ensure product design aligns with company initiatives by developing Key Performance Indicators and employee evaluations.

Develop operational leadership at various stages in their career: Assistant Store Managers, Store Managers, District Managers from Dirt Cheap, Dirt Cheap Building Supplies, Treasure Hunt.

Coordinate and track manager training placements/progress.

Provided up to date training materials and individualized training of company policy and procedure.

Recruiting Manager

Lead a team of three regional recruiters.

Initial development of recruiter KPIs.

Developed recruiting strategies through collaboration and company need.

Improved the quality of hire through development of standards for job ads and descriptions.

Collaborated with Retail and Warehouse leaders to ensure quality hires for each job.

Provided up to date recruiting stats in alignment with company policy and legal expectations.

OTHER WORK EXPERIENCE

Torrid 07/2019-present

Store Manager

Joann Fabric and Craft Stores, Inc. 11/2010-11/2011

Merchandising Team Leader

Rugged Wearhouse 12/2007 – 2/2008

Assistant Store Manager

Kohl's Department Store 04/2002 – 6/2007

CFH Area Supervisor 02/2008-11/2010

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