Experienced HL7 Interface Integration Engineer
Resume:
Experienced HL* Interface Integration Engineer (Programmer/Developer)
Noel T. Whitehurst
Vancouver, WA.
Cell: 503-***-****
*********@*******.***
I am currently a Custom HL7/Integration Engineer for IBM Watson Health Imaging – Merge for the past four years. My role within the Professional Services Division is to analyze, design, test, implement, migrate, monitor and support interconnectivity and interfaces between the client’s assets and the cardio application server assets they purchase from IBM Watson Health Imaging – Merge. These application integrations include Cardio Manager, HemoDynamics, Merge Pacs, Enterprise Archive and standalone Mirth servers. As of today I have 28 active integration projects, and have completed a total of 103 implementations from Sales to Project Close and transitioned to Support. My team is a bunch of fun, friendly and experienced people and I love being a part of one whenever possible.
My clients have ranged from small population clinics to major professional health enterprises from all American time zones. This has given me additional experience in working with implementations including major client EMR/EHR systems including Epic, Cerner, Nextgen, Allscripts, McKesson and Meditech.
Previously I was employed at Ochin Inc. in Portland, Oregon. I served as a HL7 Interface Programmer/Developer under Professional Services. My role at Ochin provided a broad experience integrating a multitude of medical facility entities into the Epic Enterprise as well as the various Epic modules for their use; including Epic Ambulatory, Cadence, Beaker, Cupid, Epic Care Everywhere and Radiant. Epic Bridges, Data Courier, Identity and Mirth Connect were my primary tools there. I completed a total of 10 successful client Epic implementations while I was there.
At Bend Memorial Clinic I served as an I.S. Application Analyst and Interfacing Engineer. When I left BMC (now Summit Health Care) in late December we were currently four months post go live of our Epic 2014 implementation that finished in August. My role in that Epic implementation was as a FTE Interface Engineer and assisting Data Conversions.
These opportunities and the experience they have provided have privileged me to be certified in Epic Bridges 2014 as of September of 2014 and also completing their Graduate Program trials which include experience in Data Courier, Cache and Identity tools. I have a broad experience working a variety of common Interface Integration Engines including Ensemble, Corepoint, Epic’s Bridges and Mirth Connect. I have experienced a total of 116 Practice Management (EMR/EHR) and Auxillary Application implementations; 2 as an I.S. Help Desk/Interface Trainee for NextGen Enterprise clients, 1 as an I.S. Application Analyst/Interface Engineer for Bend Memorial Clinic’s Epic 2014, 10 client Epic integrations at Ochin Inc. and 103 Cardio/Rad Suite implementations while at IBM Watson Health Imaging - Merge.
I strongly believe and emphasize professionalism, reliability and detail checking in my work ethics and I always strive to ensure they remain paragons of my work philosophy. This work philosophy has been forged through working within the roles belonging to Medical Insurance Payer Case Management and Information Technology fields of the health care industry. I am proud to have the workflow perspectives and vision that these roles have given me through experience working within multiple locations that have included primary care provider clinics, ancillary specialist medical facilities, hospitals, medical insurance payers and information technology service providers
Favorite Work Ethic Quotes:
“You've got to get up every morning with determination if you're going to go to bed with satisfaction.” - George Lorimer
“Never stop fighting until you arrive at your destined place - that is, the unique you. Have an aim in life, continuously acquire knowledge, work hard, and have perseverance to realize the great life.” - A. P. J. Abdul Kalam
“Determine never to be idle. No person will have occasion to complain of the want of time who never loses any. It is wonderful how much may be done if we are always doing.” - Thomas Jefferson
Major Skills and Proficiencies:
Integration Engine Operations: (Intersystems Ensemble, Corepoint, Epic Bridges, Mirth Connect) - 9 years.
oAll phase levels: analysis, design, testing, implementation, migration, monitoring and support.
Healthcare Interoperability Standards: (HL7, XML, CVS, CDA) - 9 years.
Project Cycle Implementations: - 8 years.
EMR/EHR/Medical Billing Systems: (Epic, NextGen, Allscripts, Misys) - 14 years.
oAll phase levels: analysis, design, testing, implementation, migration, monitoring and support.
o3rd party integration experience: (McKesson, Cerner, Meditech.)
Lab Information Systems: Orchard/Harvest, Epic Beaker – 6.5 years.
Radiology Information Systems: Merge Pacs, IBM WHI Merge Enterprise Archive, IcEA - 6.5 years.
Cardiac Ancillary Systems: Merge Cardio Pacs, Cardio Manager, HemoDynamics - 4 years.
Ancillary/Downstream Systems: Tsystems, OnBase MDM, Intellidose, Nucleus, Dragon Dictation, Olympus Dictation, PenRad, Welch Allyn Applications, Abra Suite, Kronos, Dentrix, Cadwell Applications, Cirrus OCT, Carl Zeiss Applications, Epiphany Suite, Great Plains / Forecaster Suite, Policytech and more. - 4+ years.
oIncludes build, integration, data management, maintenance, issue tracking and support for all applications above.
SQL Server: (install, configuration, database management, queries) - 6 years.
Javascript Functional Programming (Mirth Connect based): 6 years.
Crystal Reports (basic): - 2 years.
Desktop Technical Support: - 21 years.
oIncludes build, maintenance, issue tracking, user and technician support.
oProfessional and non-professional experience included.
Networks (LAN, WAN.): - 15 years.
oProfessional and non-professional experience included.
NOC/Data Center Operations: - 5 years.
oTelecommunication operations, data collection, backups, installations.
Citrix: Receiver, XenApp, XenDesktop: - 4 years.
oUse, configuration, user support.
Microsoft Active Directory: - 4 years.
oUse and configuration.
I.S. Ticket Management Tracking: - 4 years.
Windows OS (all versions): – 21 years.
oUse, configuration and user support.
Microsoft Office Suite: Word, Excel, Powerpoint, OneNote, Visio: - 15 years.
Referrals, Insurance Authorizations and Benefits: - 15 years.
Customer service skills: -15 years
Medical terminology: – 15 years.
ICD9, CPT, NDC, LOINC coding terminology: – 15 years.
Data Entry: 80 wmp, 9000 kph.
Education:
High school graduate of Sprague High School Class of 97.
Salem, OR.
Certifications, Accomplishments and Awards:
Certified in Epic Systems 2014 – Bridges Interface Engine; completed Graduate Program addition.
Graduation of the “Passport to Excellence” customer service program through Silverton Hospital.
Graduation of the “Service Excellence” customer service program through Salem Hospital.
“Best Customer Service 2009” award presented by Salem Hospital Centralized Scheduling.
“Manager’s Choice Award” awarded by Khalid Yaseen at IBM WHI Merge in 2017.
Personal Skills and Hobbies:
Avid literary fan and reader (Fantasy, Scifi, Horror.)
Personal home PC building and refurbishing. (love to build new computers and troubleshoot failings ones.)
Active Medieval/Renaissance reenactor and live action roleplayer (SCA.)
Love playing and hosting tabletop based roleplaying games.
Murder mystery dinners.
Illustrator/Painter (Digital, acrylic and oil.)
Employment History:
10/1/2016 – current
IBM Watson Health Imaging – Merge Inc.
*REMOTE* Seattle, WA.
“Custom HL7/Integration Engineer”
Specialized in IBM WHI Merge Cardio Application suite integrations: (Cardio Manager, HemoDynamics, Enterprise Archive, IcEA, and Merge Pacs.
Project load specialized in Epic client and Epic Bridges integrations.
Provide interface analysis, design, specification, implementation, go-live and support for continual, rotating, client cardio suite application integrations.
Design custom interface transformations and morphers to successfully integrate all inbound/outbound data. This has included client data migrations and data conversions.
Collaborate with related integration roles (Implementation Engineers, Application Engineers, Enterprise Archive Engineers, Developers and Installers) during the project cycle to ensure cross platform testing and broad application suite functionality.
Analyze client server environments for stability prior to delivery of application payload, deliver of interface application payload, installation of SQL Server and Mirth Connect components, configurations and internal testing to ensure a successful and efficient interface operability environment either on shared or standalone servers (physical and VM.)
Organize, host and lead weekly collaborative HL7 testing sessions with client personnel, IBM WHI Merge technicians and project managers.
Continual project status updates to project managers to ensure a smooth and timely implementation cycle and to meet projected go live dates.
Continual training and education in new IBM WHI Merge Cardio application releases.
Document client server architecture with HL7 data flows, store on SVN for reference of current state, future sales analysis and to assist our support desk.
Daily experience within a team environment using common agile/sprint methodologies for project management and implementation.
Collaborative tools including Jira, Salesforce and Slack.
Daily load management and prioritization of a continual shifting project schedule, tasks and deadlines, including off hours.
Maintain positive client relationship and act as integration liason for support and future considerations.
1/1/2016 – 10/1/2016
Ochin Inc.
Portland, Oregon
“HL7 Interface Developer/Programmer”
Scope, design, QA, implement ADT/ORM/SIU/ORU/DFT HL7 interfaces (Bridges and Mirth) to fit client’s workflow needs.
Maintain efficient productivity under heavy project load, multitasking.
Catalog interface documentation for operations and troubleshooting.
Enhance and maintain existing interfaces.
Develop transformer logic enhancements to fulfill clients interface requests.
Create test cases and scenarios for interface projects and improvements.
Provide quality & assurance testing on interfaces developed by self and team members to ensure bug free interface operations.
Provide HL7 technical support to OCHIN clients, including after hours on call.
5/1/2013 – 12/31/215
Bend Memorial Clinic
Bend, Oregon
“IS Application Analyst / Interface Engineer”
Provide tier II support for front and end users for all clinical and business support applications.
Maintain operations (all hours) for clinical and business applications and notifies impacted departments and work flows when issue arise; identify issues that are critical to patient care and expedite for vendor support.
Document, research and track all issues impacting the operation of clinical and business applications; including engaging with vendor support when necessary.
Maintain and correct interface workflow errors; research and eliminate cause.
Prepare new software for system integration; researching and validating data messaging specifications, configuring interface tools to accommodate those requirements and ensure seamless integration to current application workflows and systems.
Engage clinical desktop or infrastructure support to address application system issues that arise because of non-application failures when necessary.
Contribute knowledge and opinions of current application systems and workflows to management in discussions of application purchases, interface needs and vendor contracting.
12/1/2010 – 04/1/2013
WVP Health Authority
Salem, Oregon
“EHR Lead Help Desk Analyst; Interfacing Trainee”
Provided first level technical support for providers using our EHR NextGen applications.
Create help desk tickets for reported issues, attempt to troubleshoot and solve or forward them to the appropriate second level support if not immediately resolved.
Assisted in interface setup and configurations for Enterprise ADT, ORM and ORU messaging.
Maintained interface workflow errors for Enterprise messaging.
Assist the second level teams in researching, confirming and implementing system fixes for clients.
Customer support for medical providers and practice staff.
Work with vendors to find solutions to current issues.
Remote connection and troubleshooting of thin client work stations.
Monitor server systems and maintain operations.
On call/after hours EHR support via phone.
10/15/2009 – 12/1/2010
WVP Health Authority
Salem, Oregon
“Medical Management Team Referral Coordinator”
Processed incoming authorization requests from local providers for our policies: Marion Polk Community Health Plan, MPCHP MedAdvantage and Employee Benefit Trust.
Extensive use of a web based authorization processing platform called CIM.
Continual education on our commercial, medicaid and managed medicare policy revisions made via Oregon Legislation, CMS and our internal policy makers.
Made medical management decisions based on policy allowances for medication, durable medical equipment and diagnostics on a case by case basis.
Worked in tandem with case management nurses to provide advanced support to our local providers and policy members for matters related to policy allowances, denials and exceptions.
Required extensive knowledge of policy drug formularies.
Submitted and maintained drug override authorizations into the Caremark interface for process of the medication claims for our Medicaid products.
07/01/2007 – 10/14/2009
Salem Hospital
Salem, Oregon
“Registrar”
Obtain critical demographic, guarantor and financial information for all incoming outpatients for Centralized Imaging Scheduling.
Create and maintain outpatient accounts via an electronic patient record system.
Verification of patient’s medical insurance eligibility and benefits.
Confirmation of appointment information and preparation to incoming outpatients.
Extensive customer service.
12/1/2004 – 06/30/2007
Salem Hospital
Salem, Oregon
“Scheduler II”
Call center support for incoming physician and patient calls.
Receive, interpret and fulfill incoming faxed or phoned physician orders to schedule outpatient diagnostic procedures for their patients.
Schedule patients in an electronic scheduler interface for a variety of outpatient diagnostic procedures at Salem Hospital.
Request appropriate records and prior images for comparison of upcoming outpatient diagnostic procedures.
Acquire appropriate medical insurance pre-authorizations for upcoming outpatient diagnostic procedures.
Extensive customer service.
7/16/2002 - 9/20/2004:
Woodburn Family Medicine
Woodburn, Oregon
“Referral Specialist”
Managed the referral department for a clinic of five Family Practitioners and two Physician Assistants.
Submitted diagnostic and therapy pre-authorizations to patient’s insurance companies.
Scheduled specialist, diagnostic and therapy appointments for patients.
Filtered, compiled and sent patient medical records to specialist appointments using HIPPA protocol.
Data entry: daily, monthly, yearly referral totals into self made excel spreadsheets.
Customer service on site and over the phone.
Extensive knowledge of local providers and medical resources.
9/15/2001 - 6/1/2002
The Doctor’s Clinic
Salem, Oregon
“Referral Specialist”
Submitted diagnostic and therapy pre-authorizations to patient’s insurance companies.
Scheduled specialist, diagnostic and therapy appointments for patients.
Filtered, compiled and sent patient medical records to specialist appointments using HIPPA protocol.
Data entry: daily, monthly, yearly referral totals into self made excel spreadsheets.
Customer service on site and over the phone.
8/10/1998 - 8/31/2001:
Med-Data Inc.
Salem, Oregon
“Information Systems Technician”
Provided on-site computer, network, sever, printer and phone systems technical support.
Data entry: update call center phone statistic spreadsheets.
Maintenance and repair of all network terminals, computers and misc. equipment.
Daily spooling and printing of paper insurance claims.
Daily sending of electronic medical claim packages via modems.
Daily system backup.
Correlate with main office in Seattle for upgrading custom office and network software.
Supply and maintain office printer and copier systems.
Ordering and installing hardware and software for the office systems.
Operation of office phone system router in server room.
Setup, brake down and relocation of employee computers and cubicle areas.
References:
Reference Name: Debbie Johnson
Reference Company: Bend Memorial Clinic
Reference Title: Interface Engineer
Phone: 541-***-****
Type: Professional
Reference Name: Jimm Burton
Reference Company: Bend Memorial Clinic
Reference Title: Data Conversionist
Phone: 540-***-****
Type: Professional
Reference Name: Paul Scofield
Reference Company: Surescripts/ Previously Bend Memorial Clinic
Reference Title: Application Analyst, Data Conversionist
Phone: 541-***-****
Type: Professional
Reference Name: Randi Gibbs
Reference Company: IBM / Previously Bend Memorial Clinic
Reference Title: Pacs DR Administrator
Phone: 541-***-****
Type: Professional
Reference Name: Yvonne Clark
Reference Company: WVP Health Authority
Reference Title: Help Desk Analyst
Phone: 503-***-**** *work number*
Type: Professional
Reference Name: Cheryl Kowalkzik
Reference Company: WVP Health Authority
Reference Title: Medical Management Nurse
Phone: 503-***-****
Type: Professional.
Reference Name: Melody Johnson
Reference Company: Salem Hospital Centralized Scheduling
Reference Title: Registrar
Phone: 503-***-****
Type: Professional
Reference Name: Aaron Stirling
Reference Title: Friend
Reference Company: IBM
Phone: 503-***-****
Type: Professional / Personal
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