adgteh@r.postjobfree.com

443-***-****

Mooresville, NC 28115

WENDY

JOSEPH

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Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities.

PROFESSIONAL SUMMARY

Kaplan University

( Online) • 05/2011

Bachelor of Applied Science

in Information Technology:

Information Technology, Web

Development

SKILLS

• Salesforce

• Team Development

• Google Suite

• Territory Management

• Analytical problem solver

• Performance Monitoring

• Operational Leadership

• Concur, EXPENSEWIRE

• Asana, SMARTSHEET

• Ultipro, Paychex, ADP

Business development and

planning

•

• Sales processes

• Sales Reporting

• HR

EDUCATION

AWARDS AND RECOGNITIONS

Recognized for creating a culture that drives performance - Presented at the 2019 Fall Doctors Conference.

Rookie of the year 2016 - Presented to the operations manager that has had the most impact on center

performance.

Living Our Values Award Midwest 2016 - Voted by peers as the person that exemplifies regional values daily. Eon Clinics - Vice President of Operations

Oakbrook, Skokie, Schaumburg, Munster, Waukesha, IL, IN, WI • 06/2020 - Current

ACCOMPLISHMENTS

WORK HISTORY

Primary focus is to offer strategic vision to help Eon become more profitable, produce high-quality delivery of services, and meet its production goals.

•

Establish positive culture - Established team in each clinic will help build trust, and make work FUN! Increase employee morale, and facilitate employee retention.

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Responsible for center sales ecosystem; coach, develop and partner with doctors and center Sales/Clinic

Managers to optimize center sales performance.

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Analyze performance data to evaluate and improve

operations, target current business conditions and forecast needs.

•

• Training, coaching and mentored staff to support smooth Clearchoice Dental Implant Center - General Manager Chicago, IL • 10/2018 - 12/2019

Clearchoice Management Services - AREA DIRECTOR OF OPERATIONS -EAST COAST

Greenwood Village, CO • 05/2017 - 10/2018

Clearchoice Management Services - FIELD SUPPORT

MANAGER

Greenwood Village, CO • 06/2016 - 05/2017

adoption of new clinical training in order to increase standard of care and become more patient centric.

Crate curriculum host 2 day leadership workshops to educate team members on best practices to optimize productivity.

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Drove performance by creating culture of excellence, accountability and positivity, while focusing on patient experience.

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Recognized for creating winning culture that drove consistent results.

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29% revenue growth on 12% consult volume increase 15% increase in collections per consult 6.5% increase in True Close Rate.

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(supported 16 centers) Evaluated centers for operational efficiency, by identifying opportunities for improvement and implementing best practices (per request of regional business directors, center doctor(s) or operations manager).

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Created and implemented customized ops plans to meet patient demand (input/throughput).

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Evaluated center culture based on team engagement, performance and knowledge of center values and

operating principles.

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Served as liaison between regional business director, center staff and Clearchoice management services by communicating expectations set forth by CCMS.

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Created resources website for operations managers that is used throughout entire network.

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Prepared and presented center business reviews to CCMS leadership.

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(16 centers) Provided operational and tactical support for new and legacy centers.

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Clearchoice Dental Implant Center - Center Operations Manager

Schaumburg, IL • 07/2013 - 06/2016

Interviewed, hired and onboarded new operations

managers for centers.

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Created and implemented development plans for center operations managers.

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• Filled in as center operations manager as needed. Drove performance by tracking progress to meet daily, weekly, monthly, quarterly and yearly revenue goals.

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Hit revenue targets every month all of 2015, managed OT, supplies and inventory and managed productive

schedule to meet patient demand, which lead to 30% YOY growth over previous year.

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