Objective

As a former flight attendant, I understand the tenacity and attitude one must possess to work in the airline industry as well as the ever-changing environment you work in. Coupled with my experiences in market research and the hospitality industry, I know I would be a valuable contribution to the Mesa Airlines team.

Education

Virginia Commonwealth University; Richmond, VA August 2012 - May 2015

B.S. Mass Communications: Public Relations

Minor: Business

Professional Organizations: Public Relations Student Society of America September 2014 - May 2015

Cultivated networking skills through professional events and participated in discussions regarding public relations trends, issues, and concepts

Collaborated with other students in order to develop organizational skills to facilitate PRSSA objectives and goals

Experience

United Airlines – San Francisco, CA April 2019 – October 2020

Flight Attendant

Ensured safety and security standards set forth by the Federal Aviation Administration were adhered to by crew members and passengers

Made certain that passengers had everything needed throughout their flight to have a safe and comfortable journey

Responsible for on-time performance of each flight, ensuring all duties during boarding were met prior to departure

Assisted with customer issues, making sure that they were resolved professionally and promptly to achieve customer satisfaction

Plaza Research – Phoenix, AZ September 2018 – March 2019

Assistant Director

Managed qualitative research projects with high-level clients ensuring specific demographics and quotas were met; specialized in consumer, medical and political research

Coordinated multi-city studies, served as liaison between client and project management teams to meet client criteria

Created online surveys and analyzed results to target key audiences that would be screened and booked for studies

Supervised recruiting staff by tracking project progress, disseminating project details and assigning projects to recruiters

The Cheesecake Factory – Phoenix, AZ April 2014 – March 2019

Server

Served guests promptly and reviewed daily specials

Ensured guests had everything needed to maximize dining experience, from refilling drinks, to taking orders and finalized payments in a professional manner

Answered menu questions and resolved any guest complaints or conflicts

Responsible for upholding safety and sanitation standards by following rules and regulations set forth by restaurant

Plaza Research – Phoenix, AZ February 2018 – September 2018

Client Services Manager

Supported Assistant Facility Director with client relations and facility management to ensure clients desired project outcomes were met

Served as onsite client support during focus groups and ensured respondents participating in study were checked in, as well as meeting key demographics

Assisted office staff with administrative needs

Alan Newman Research – Richmond, VA August 2015 - May 2017

Office Manager/Recruiter

Promoted to office manager; provided staff with administrative support, such as creating, preparing documents used internally and externally, coding data and presented information to project directors for new business strategy team

Maintained and revised participant database accurately for recruiting center, utilizing Microsoft Access and Excel

Coordinated logistics for focus groups and clients to ensure research and experience met industry standards

Recruited participants from database for focus groups and in-depth interviews through phone screening process

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