HEATHER D. BROWN

727-***-**** adgtc1@r.postjobfree.com New Port Richey, FL

www.linkedin.com/in/HeatherDBrownExecutiveAssistant SUMMARY

Efficient and reliable professional with 15+ years of agency, property and educational services experience, adept at managing multiple projects, providing exceptional support to executive and C-level management and streamlining office operations for major productivity gains. Expert in building client/vendor databases, optimizing billing processes, crafting high impact proposals and presentations, and interpersonal communications across multiple divisions and organizations. CORE COMPETENCIES

Executive Assistant Skills: Calendar Management and scheduling, editing, internet research, superior interpersonal skills, verbal and written communication, note taking, travel planning, conference coordination, etc.

Effective Communication Skills: Open minded, calm repetition to drive message, concise and clear, adapting to difference of opinions. Ability to explain objectively without evaluating

Project Management Skills: Facilitate the definition of project scope and deliverables, defining project tasks and resource requirements. Assembling project staff and resources. Planning and Managing project timelines. Presenting reports defining project progress, problems and solutions

Keen sense of responsibility: Solid professional standards and an excellent track record of dependability AREAS OF EXPERTISE

• Project Management • Planning • Microsoft Office

• Event Management • Managing Processes • Kronos

• Process Improvement • Task Management • Iron Mountain

• Communication • Time Management • Operations Management

• Multi-Tasking • Creating Reports • Vizio

PROFESSIONAL EXPERIENCE

Conifer Health Solutions St. Petersburg, Florida Senior Administrative Assistant, Executive Team 2017 - 2020

Completed a broad variety of administrative tasks for the Executive Team including: managing extremely active calendars of appointments, completing expense reports and composing and preparing correspondence

Planned, coordinated, and ensured the Executive Team’s schedules are followed and respected. Provide “gatekeeper” and “gateway” role, creating win-win situations for direct access to the Executive Team’s time and offices

Maintained department functions including Organization Charts, Report Processing, Department Files and On-boarding of new hires both onsite and remote

Arranged complex and detailed global travel plans, itineraries and agendas

Led the Ambassador Program coordinating employee engagement events and promoting the company’s core values Lennar Homes Tampa, Florida

Executive Assistant, Division President (Contract) 2017 - 2017

Maintained an integral support role in complex projects assigned by the Division President requiring organizing, prioritizing and executing large volumes of highly confidential and time-sensitive material

Proactively managed calendars, schedules, and appointments anticipating current priorities and areas of focus in order to prioritize and arrange meetings to align with current priorities

Served as the office manager by ordering office supplies, copier/mail room supplies, ensuring equipment is functional and office and conference rooms are tidy

Maintained an accurate tracking system to track escalated homeowner complaints and work with various members of the local Management Team on conflict resolution

Delaware North at Turner Field Atlanta, Georgia

Operations Administration 2016 - 2016

Key member of transition team assisted with logistics and planning of the companies move from Turner Field to Truist Park ensured seamless continuity of processes, key strategic initiatives and partner programs

Performed all clerical duties and administrative support for the Operations and Concessions Managers, in accordance with the company’s service standards

Accurately composed, transcribed and typed correspondence, memos, reports, other miscellaneous paperwork, scheduled meetings and relayed messages

Managed filing of correspondence, reports, and departmental records in appropriate files including training and attendance HEATHER D. BROWN, New Port Richey, FL 34652 727-***-**** adgtc1@r.postjobfree.com

Assisted with/facilitated daily staffing assignments for events using attendance projections

Acted as the liaison with the non-profit groups regarding scheduling, commission payments and other day to day needs

Ensured compliance in accordance to GuestPath Universal Service Standards CSE (Career Sports & Entertainment, Inc.) Atlanta, Georgia 2007 - 2015 Executive Assistant, President and Executive Team

Clients: AFLAC, AGCO, AT&T, Coca-Cola, Kellogg’s, NAPA, Regions Bank, Shaw, Stihl, Southern Company, Anheuser-Busch

Ensured that client and agency deliverables were met and client satisfaction expectations were exceeded to ensure retention of programs and business for the agency

Acted as the liaison between the development teams and the client teams to ensure continuous communication through campaign brainstorms, overall strategy development, client briefings, program timelines, and quality assurance

Assisted the executive team and internal divisions (account, digital, experiential, media and creative) on processing, operational efficiencies for the department and financial reporting

Performed administrative duties for senior executive management including: preparing presentations, client team billings, departmental allocations and vendor financial processing

Planned, organized and executed agency events, charity engagements and VIP events & meetings hosted by the agency for client and vendor partners

Managed and provided logistical support services for education opportunities and conferences

Developed and handled internal processes, meetings, event planning and financial allocations for Bounce TV, a joint-venture television network targeted to African-American consumers Operations Manager

Oversaw many different aspects of the company operations from managing vendors and contracts to arranging maintenance and researching ways to lower costs

Acted as liaison with Property Management on property renovations, additions to the building and building maintenance activities

Primary point of contact with the IT management company including managing all ongoing IT projects, working closely with the onsite IT technician and weekly meetings with the Account Manager ATLANTA FALCONS Atlanta, Georgia 2006 - 2007

Client Services, Seasonal Assistant

Clients: Kraft Foods, Miller Brewing, Ford Motor Company, Chick-fil-A

Brand ambassador for the Atlanta Falcons, fans and participating sponsors for various roles including: onsite and in-game sweepstakes fulfillment, grass-roots marketing campaigns, game day operations and sponsor activation coordination

Operated the Chick-fil-A Kids Club, building brand affinity towards HHLDs with kids to develop future fans of the Atlanta Falcons

Event planning and execution for a Miller Brewing Golf Tournament featuring the Atlanta Falcons players, designed to raise awareness and money for local charities

Produced post-event recap and sponsor activation summaries designed at demonstrating return on investment in an attempt to retain and expand sponsor contracts and relationships

Mobile Marketing Internship

Mobile Marketing Manager

Event Planning with the Atlanta Falcons grass root marketing program, Kids Zone at the Falcons’ Training Camp, and the Player Caravan Tour during the regular season ad off-season including 75-90 appearances/events per calendar year

Maintained and organized all event logistics and functional requirements required to complete each appearance including equipment, asset and giveaway inventory, players and cheerleaders

Demonstrated results and returns in the program through increased fan interaction that produced approximately 100,000 on-site impressions, significant reach through local radio spots and remotes that helped to grow the fan database EDUCATION

BARRY UNIVERSITY Miami Shores, Florida

College of Human Performance and Leisure Science. Bachelor of Sports Management Minor in Business, Dean’s List

Member of Florida Alliance for Health, Physical Education, Recreation, Dance and Sport ST. PETERSBURG COLLEGE Tarpon Springs, Florida

Associate in Arts Degree, Sports Medicine Tract

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