Office Assistant Customer Service

Nadezhda A Thompson

Phone: 901-***-****

adgtb9@r.postjobfree.com

Employment History

Office Assistant / Receptionist

**/**** - **/**** ******* Financial Group Melbourne, FL

Created and reviewed electronic filing system from hard copy files; updated quarterly financial records

Utilized Customer Relationship Management (CRM) system - Red tail; searched databases to obtain additional information.

Answered multi - line telephone and transferred calls to the appropriate personnel; provided company information via phone to include mailing address, company website and email etc.

Operated office machines, such as photocopiers and scanners, voice mail systems, and personal computers

Greeted incoming customers and prepared meeting agendas

Retail Associate

06/2018 - 08/2018 Macy’s Melbourne, FL

Processed customer transactions; received payment by cash, check, credit cards, vouchers, or automatic debits. Issued refunds and credits as needed

Answered customer questions regarding goods or service

Provided daily operations to include facilities open and closure

Bilingual Lead Customer Service Representative

01/2017 – 05/2017 General Dynamic Information Technologies Sandy, UT

Functioned as lead point of contact to resolve customer complaints and respond to inquires

Provided attentive and friendly customer service; answered incoming calls in a courteous, timely, and professional manner

Followed approved scripts using internal software; entered demographic information into database system

Maintained confidential information in accordance to company standards

Bilingual Inbound Customer Service Agent

06/2016 - 01/2017 National Medtrans, LLC Orem, UT

Provided scheduling and customer support for non-emergency medical transportation services

Used various internal applications, and software to document customer information

Verified insurance information and provided reasonable accommodations for special populations

Established supportive communications with customers and transportation providers

Customer Service Agent

02/2012 - 06/2016 TacAir Provo, UT

Functioned as Customer Service and Gate Agent for Frontier and Allegiant Airlines

Experienced in the art of handling difficult personalities.

Examine passenger documentation to determine destinations and to assign boarding passes

Traced lost, delayed, or misdirected baggage for customers

Checked baggage and cargo and directed passengers to designated locations for loading

Provided boarding or disembarking assistance to passengers needing special assistance

Hostess

01/2009 - 06/2009 Applebee’s Restaurant Bartlett, TN

Greeted and coordinated the seating of guests upon arrival

Ensured proper atmosphere and efficiency in busy dining room

Maintained reservation book and waiting lists in a fast-paced restaurant; secured guest reservations

Coordinated with kitchen staff, managers, and servers to ensure dining details were handled efficiently

Sales Associate

01/2008 - 01/2009 Kohl’s Cordova, TN

Greeted customers and ascertained requests; recommend, selected, located or obtained merchandise based on customer need

Described care and function of merchandise to customers

Recommend, selected, located or obtained merchandise based on customer need

Monitored work areas for security risks and thefts; communicated with security staff as needed

Education & Professional Certificates

Bachelor's Degree - Music, University of Culture & Art

Kemerovo, Russia

Vocational Certificate - Business Accounting, MATC

Orem, UT

Vocational Certificate - Administrative Assistant, ALC

Virginia Beach, VA

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