Customer Service Sales

Customer Service Representative/Telesales Executive

Aishwarya Sharma

Location: Dubai-UAE

UAE Mobile No. : +971-*********

India Mobile No.: +91-738*******

adgtap@r.postjobfree.com

Objective

Qualified Customer Service Call Center Representative/telesales with 2+ years of experience in the

E-commerce domain offering a record of successful job performance, proven problem- solving ability and experience developing and implementing innovative solutions.

Skills

1.Customer Service

2.Communication

3.Computer skills

4.Tying skills

5.Leadership

6.Sales

7.CRM

8.Microsoft Office Skills

9.Professionalism

10.Data Entry

11.Clerical Task

Work Experience

Call Center Representative /Telesales

Vivid IT Solutions-Dubai

August 2019 to March 2020

Duties:

Handle 80+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention

Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells

Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software

Drives continued sales by checking customer purchasing history, suggesting new and related products, and explaining technical features

Maintains communication equipment by reporting and tracking problems, and participating in troubleshooting procedures

Supports the delivery of quality results by following company rules and guidelines, and offering recommendations for policy and procedure improvements

Keeps product knowledge up to date by studying item descriptions and participating in ongoing training

Call Center Representative

Al Wafiq – Dubai

June 2018 to July 2019

Duties:

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed the customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Customer Service /telesales

JUST DIAL PVT LTD – India

August 2016 to October 2017

Duties:

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Handel short sales team for sales approach

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.

Explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into computers. Record names, addresses, purchases, and reactions of prospects contacted.

Adjust sales scripts to better target the needs and interests of specific individuals.

Answer telephone calls from potential customers who have been solicited through advertisements.

Education

Qualification

College / University

Aggregate

Year of Passing

BE(computer)

Pune University

70.06

2016

Diploma(computer)

MSBTE Board

64.06

2013

SSC

Maharashtra Board

71.20

2010

Personal Details

Nationality : Indian

Current Location : UAE

Passport # : P8755509

Contact No. : +971-*********, +91-738*******

Email Address : adgtap@r.postjobfree.com

Sex : Female

Date of Birth : 14th Apr. 1995

Marital Status : Married

Languages Known : English, Hindi & Marathi

Personal Interests : Listening Music, Watching Movie

Strengths : Willingness to learn & Implement,self learner

Expectaions

Challenging job roles with remuneration as per company’s policies. I hereby confirm the all the above information is true to the best of my knowledge.

DATE:

PLACE: UAE-Dubai Aishwarya Parag Sharma

Contact this candidate