Suganya Kathirvel

NO:**/** MUTHU KANNAN NAGAR, KUMBAKONAM, THANJAVUR

adgt8w@r.postjobfree.com - 934-***-****

PROFESSIONAL EXPERIENCE (3.11 Years’ Experience):

My Roles and Responsibility as Senior Data Analyst (During the year Jan 2020 – Sep 2020) at Chennai

●Handled and managed my team members as SME (Subject Matter Expert).

●Specializes in collecting, organizing, and then analysing the data for providing accurate report for deliverables (fulfilment).

●Serves as a communication between the data analysts and other teams.

●Addressed customer complaints and questions.

●I have handled AP Automation (Automate the utility invoices capture with the suppliers directly).

●Analyzed RCA (Quality Check) and Testing the bill Issues and report to the Customers.

●Communicate to the customers issues(escalation) via Zendesk

●Creating more Confluence pages in AWS.

●Took and analyzed the bill details form portal by using SQL.

●Reduced Manual reports by using the R code.

●Took more initiative tasks and also helping to my team for them initiative tasks.

●Conducted more training session and solving the problems, gave some ideas for send the bills on time to customers.

●Conducted KRA to my team on monthly basis.

●Represented the delivery status by graphically by using Power BI and Excel to customers.

●Presented the delivery status reports as DECK to project manager on weekly and monthly wise.

●Analysed KPI for each and every customers.

My Roles and Responsibility as Data Analyst (During the Year Oct 2016 - Dec 2019)

●Gather, Extract, Analyse the data using JIRA, JENKINS, PORTAL(TRIAGE), SQL and MS-Excel to Delivery the invoices on time(with in SLA) to customer.

●Handled customer complaints and resolving billing issues and report to the customer about the invoices via EMAIL on time

●Keep tracking of accounts for day to day update and the status which has been updated based on the account invoices in portal.

●Communicate with other departments to ensure billing accuracy.

●Handled Multiple Customers (Critical and Priority Customers).

●I have given the ideas and suggestions for the running time, template fix to deliver the invoice on time.

●Based on my performance, they had given EMAIL and FTP jobs to me.

●Identified the errors in the bills and correcting the same by using JIRA.

●Identified the bills whether they are delivered or not by using Skylight.

●Prepare and present analytical reports based on the delivery bills either in weekly or monthly basis and I can generate the report automatically by using R.

●Extract the bill data from database by using SQL

●I have used Python code with help of some frameworks to create a web application for customers.

●Present the delivery status in a graphical representation by using EXCEL, POWER BI.

●While doing EMAIL and FTP jobs, they had given one selenium project to me.

Selenium Project:

In this, I had analysed more selenium templates and work with developers for implementing and adding the features in the template to deliver the in-voice on time.

●Based on my performance, I got Excellent Performance Award.

●Once selenium project has done; they had given Multiple URL Project to me.

Multiple URL project:

1. In this, I had analysed that which templates have multiple URL.

2. For this project, I got Multiple project URL award.

●Based on my performance, they had given Automon Team and promoted As Senior Data Analyst.

My Roles and Responsibility as Business Associate (During the Jan 2016 – Oct 2016) at Chennai

●I have solved the customer’s queries and took complaints for network (postpaid) related issues via calls.

●I have collected the money from customers for postpaid network via calls.

●I got spot award for based on the calls (Quality of calls good).

TECHNICAL SKILLS

●LANGUAGES KNOWN : C, C++, HTML, JAVA, SQL, Python,Kotlin

●OPERATING SYSTEM : Windows XP, Windows 7, 8,10 and LINUX

●PACKAGES : MS-WORD, EXCEL, POWER POINT,POWER BI(Basic)

●TOOLS KNOWN :JIRA,JENKINS,TRIAGE,AUTOMON,MONOCLE,AP Automon

●KNOWLEDGE IN : Manual Testing(SDLC, STLC, Test Cases, sanity testing, smoke testing, integration testing, regression testing, retesting, Adhoc testing, priority,severity, Quality control, Quality Assurance)

WORKING EXPERIENCE

Company: Vertex Customer Management India Pvt Ltd at Chennai

Duration: 10 Months.

Designation: Business Associate in collection calling for postpaid.

Company: Urjanet Energy Solutions Pvt Ltd at Chennai

Duration: 3 Years 11 Months.

Designation: Senior Data Analyst as well as SME (Subject Matter Expert)

HONOURS & CO-CURRICULAR ACTIVITIES

●Undergone In-Plant Training in “Hardware, Networking, System Administration and Software platforms” at HCL, Anna Nagar Chennai.

●I was one of the members in Rotaract Club of Rajalakshmi Engineering College.

ACHIEVEMENTS

●Won the best project award in the TAP conducted by TCS

●Got excellent performance award 2017 at Urjanet

●Got spot award for excellent performance on March 2020.

PROFESSIONAL SKILLS

●Good Inter-personals skills

●Ability to work with team

●Self-motivated person

●Hardworking

ACADEMIC PROJECT

Title: Detecting Trespassers for MANETS Using Hybrid Cryptographic Technique

Description:

The aim of the paper is to present MANET is one of the most important and unique application. Every node in MANET works as both transmitter and receiver. However, the wide distribution of nodes makes MANET vulnerable to malicious attackers. So we implement a new intrusion-detection system named EAACK (Enhanced Adaptive Acknowledge).EEACK demonstrates higher malicious- behavior-detection rates in certain circumstances while does not greatly affect the network performances

EDUCATIONAL QUALIFICATION

Course

Institution

Institute/University

Year of

Passing

Marks in

Percentage

B.E(CSE)

Rajalakshmi Engineering College

Anna University

2014

7.56 (CGPA)

Higher

Secondary

St. Joseph Girls. Hr. Sec. School

Tamil Nadu State Board

2010

86.25%

S.S.L.C

R.C. Morning Star High School

Tamil Nadu State Board

2008

90.06%

PERSONAL INFORMATION

Father’s Name : Mr. S. Kathirvel.

Gender : Female

Date of Birth : 11th December 1992

Marital Status : Single

Nationality : Indian

Hobbies : Listening songs, Dancing and Cooking

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and I have the ability to confront to the growth of the organization.

Place: Chennai Yours faithfully,

Date: (Suganya. K)

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