Sales Customer Service

Monika Thomas

adgt5y@r.postjobfree.com 251-***-****

Objective

To secure a challenging position and career opportunity in an organization to expand my learnings, knowledge, and to fully utilize my training and skills, while making a significant contribution to the success of the company.

Skills

Honest, hardworking and dependable individual who takes pride in her work. A self-motivated team player with the ability to work independently while being efficient in the use of time, resources, and maintaining adherence to establish rules, policies, and procedures. Experience in customer service, call center, CSR, sales, marketing, training, merchandising, planograms, management; Proficient in PowerPoint, Outlook, Microsoft Word

Work Experience

Pro Service Specialist

Lowe's - Mobile, AL September 2011 to Present

Assist customers with material list, Estimates on building Sheds, Specialty Sales, Cashier, cash handling, Customer Service, Advise Customers, Credit Cards. Opening Business Accounts as well as escrow Accounts.

Appliance Sales Specialist / Customer Service A1ssociate II

•Assist customers in their appliance or cabinet needs and maintaining cycle counts

•Maintain monthly goals, planograms, and load/stock

•Cashiering special orders, web orders, provided troubleshooting and repair if needed

•Assist coworkers where assistance is needed in other departments and maintaining cleanliness and performance

Electronic and Appliance Sales Associate

Sears- Mobile, AL 2010-2012

•Responsible for assisting customers in purchasing merchandise load/stock

•Consult customer on product add-ons while cashiering, maintain sales

Elite Sales Associate

Open and Close Store 2001-2008

•Giving specifications on diamond pieces, open/close store

•Explain protection and offering credit while maintaining sales goals

Education

Bachelor's in Business Management

Strayer University-Virginia - Mobile, AL

June 2019 to Present

Associate in Arts of Marketing in Marketing

Strayer University - Washington, DC 2017

Certificate in Pharmacy

Capps College - Mobile, AL 2007

Awards

Top Sales Specialist in District, Customer Service May 2019

Ranked number 2 in district in top sales year 2019; Top Salesperson for 8 months year 2016

Ranked top 25 in sales for year 2017, 2018; Customer Service Award year 2012,2013,2014,2015,

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