Service Representative Civil Engineering

Loureyda Soriano Dacasin

Transguard Ladies Accommodation, Al Qouz, Dubai, UAE

Mobile: 052******* E-mail: adgt52@r.postjobfree.com

Career Objectives:

Advancement and personal growth.

Be hired in a position which is related to my past work experiences.

To be a part of a progressive company that offers personal growth.

Strength and Professional Summary:

Motivated customer service specialist with over 10 years customer service experience in a fast-paced, team-based environment.

Qualified customer service representative with 11 years’ experience.

Excellent communicator with 11 years’ experience in a demanding airline industry as a customer service representative.

Patient and empathetic customer service representative with extensive background in conflict resolution and customer care. Desires a customer service representative or front desk.

Customer service representative excelling at customer service satisfaction and relation. Flexible and hardworking in a deadline-driven environments.

Skills:

Quick learner

Exceptional skill

Strong client relations

Highly motivated individual

Excellent in written communication

Hardworking and able to work in minimum supervision.

Good follower

WORK HISTORY:

COSTUMER SERVICE REPRESENTATIVE (Ground Hostess)

Emirates Airline, Dubai International Airport

Dubai, UAE

(November 2009 to March 2020)

Duties and Responsibilities:

●Meet and great passengers as they enter the entrance of the departure area.

●Opening the doors of their respective cars both private and our special limousine service and offers them the porter service for their luggages.

●Provides friendly and courteous welcome to all passengers in first and business class exclusively.

●Ensures efficient and professional processing of passengers requirements.

●Assist passengers to their designated check in counters and other areas they need to go.

●Leads and assist passengers in various categories i.e. staff travellers, elderly, and mother with infants, VIP’s and those who are incapacitated to maximize service levels and productivity.

●Reporting directly to EK supervisors and team leaders on any issues and conflicts around the area.

OVEHAUL WORKSHOP SUPPORT (Leather Shop)

Emirates Engineering (EK Hangars)

Dubai Free zone, Dubai, UAE

(August 2008-July 2009)

Duties and Responsibilities:

●Removing and ensuring the cleanliness of each unserviceable part that is needed to be replaced and renewed.

●Used different adhesives and cleaning materials prescribed by the company thoroughly and properly as per instructions.

●Replacement of old leather parts using different tools under the supervisions of professional mechanics and EK Engineering supervisors.

●Trained and assist student mechanics for some period of time regarding the works in the shop.

●Finishing tasks for the day on time as required.

AIRCRAFT CABIN CLEAN-UP ATTENDANT

Emirates Engineering Hangars

Dubai Free Zone, Dubai, UAE

(August- October 2009)

Duties and Responsibilities:

●Maintained and performed mini deep cleaning of each cabin parts firstly.

●Used prescribed cleaning materials, tools and chemicals with proper trainings.

●Finished assigned task as soon as possible at a given specific time.

●Reports directly to the team supervisor, EK mechanics, and for sometimes to the Emirates engineers on whatever happens inside the aircraft cabins.

CASHIER/Food ATTENDANT/STOREKEEPER

Pinlac’s Restaurant and General Trading

Guagua, Pampanga, Philippines

(May 2004-March 2008)

Cashier Duties:

●Operates cash machine, counting money and changes.

●Generating reports of credit and debit sales.

●Provides advice and recommendations to customers with inquiries.

●Balancing the cash register every end of the day for the store and the restaurant.

Food Attendant Duties:

●Welcomes customers and assist them in the restaurant to their respective tables.

●Taking orders and giving receipts or the bills after every meal to customers.

●Cleaning the tables and preparing and setting the tables and chairs for the next customer.

Storekeeper Duties:

●Maintaining receipts, records and withdrawals of the stocks in the stockroom.

●Receiving, uploading and offloading of shelve supplies.

●Labeling and pricing of some goods.

●Performs other stock-related work sometimes like shopping for some goods.

PRIVATE TUTOR

(Private family) Pampanga, Philippines

(January to March 2008)

Duties and Responsibilities:

●Working with students to improve their skills in some certain subjects.

●Prepare lessons, assign and guide them with their home works.

●Giving them test and correct as well afterwards.

●Evaluate student’s progress and discuss the results with the students and the parents at the same time.

●Lastly, identify the student’s individual need after the tutorial period with their parents.

PERSONAL INFORMATION:

NATIONALITY: Filipino

CIVIL STATUS: Single

BIRTHDAY: October 11, 1984

VISA STATUS: Employment/ Residence Visa

EDUCATIONAL BACKGROUND:

COLLEGE: Don Honorio Ventura College of Arts and Trades

(Don Honorio Ventura University at present.)

Bachelor of Science in Civil Engineering

Bacolor, Pampanga, Philippines (S.Y. 2003-2004)

Saint Michael’s College

Bachelor of Science in Elementary Education

Guagua, Pampanga, Philippines (S.Y. 2004-2008)

SECONDARY: Malasiqui National High School

Malasiqui, Pangasinan, Philippines (S.Y. 1997-2001)

ELEMENTARY: Malasiqui Central School

Malasiqui, Pangasinan, Philippines (S.Y. 1991-1997)

REFERENCES WILL BE SUPPLIED UPON REQUEST.

I hereby certify that the above information were true and correct with the best of my knowledge and ability.

Loureyda Soriano Dacasin

Applicant

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