Store Manager Customer Service
Resume:
WORK EXPERIENCE
Store manager
Uber bagels - Severna Park, MD
March 2020 to October 2020
Cash handling
Inventory
Inventory ordering
Register
Manage a team of 24-30 employees
Food prep
Opening and closing store
Counting till/draw
Deposits
Customer service
Scheduling
Administrative/Clerical duties such as filing, emails, scheduling interviews, vendor related phone calls, etc Cashier and Customer Service
Sodexo - Hanover, MD
May 2019 to March 2020
Front Desk Receptionist
Chesapeake ERgent Care - Crofton, MD
January 2020 to February 2020
This position helped me acquire new and exciting technological skills while learning to use new software programs. Starbucks Manager
Chartwells - York, PA
December 2018 to April 2019
JENNA
WILEY
Customer Service Expert
Edgewater, MD
adgt4q@r.postjobfree.com
Authorized to work in the US for any employer
Inventory counts, scheduling, delegating tasks, ordering, cash handling, deposits, heavy cleaning and maintenance of store equipment, up selling/suggestive selling techniques, business analysis, opening/closing of store, training, staffing, customer service, coaching, leading team of 20-25 persons.
Server
Gracie’s on West Main - Leola, PA
April 2018 to December 2018
I found myself a tad bit introverted before i started serving. Being a server has allowed me to open up and become personable with strangers. Having to approach a table full of people whom i know nothing about used to be a scary situation in my mind, but now it has become a refreshing exercise for me. Serving has immensely widened my customer service and customer interaction skills.
Server/barista
Our house cafe and restaraunt - Lancaster, PA
January 2018 to March 2018
Starbucks Barista
Historic Inns of Annapolis - Annapolis, MD
June 2016 to February 2017
Prepare and serve drinks from the espresso bar, grind/brew coffee, prepare/serve food, daily cleaning duties, up sell/ suggestive selling techniques, run register, stock merchandise, present excellent customer service skills, inventory, intake of inventory deliveries
Barista
Baltimore Coffee and Tea Co - Annapolis, MD
September 2015 to April 2016
Responsibilities
Prepare and serve drinks from the espresso bar, grind/brew coffee, weigh/package coffee beans, prepare/serve food, daily cleaning duties, up sell/suggestive selling techniques, run register, stock merchandise, present excellent customer service skills
Accomplishments
I believe that I have presented precise, punctual and accurate/error free service to not only my customers but to my co workers as well as my supervising staff. I've built a great relationship with the team and i have enjoyed the experience more than any job I've held in the past.
Skills Used
Basic computer skills, previous barista knowledge was applied to current tasks, money handling, basic mathmatical skills, great customer service skills, up selling, suggestive selling Assistant Store Manager
Domino's Pizza - Annapolis, MD
August 2014 to August 2015
Responsibilities
stocking, running register, inventory, answering calls, prepping products, making products, cleaning, running shifts, customer service duties
Accomplishments
this was my first job gaining managerial experience. Starbucks Barista
Safeway - Chester, MD
December 2012 to May 2013
Team Member
Chick-Fil-A - Chester, MD
August 2010 to January 2011
EDUCATION
High school or equivalent
SKILLS
• Waitress
• Restaurant Server
• Hostess
• Typing (10+ years)
• Microsoft Office (2 years)
• Sales
• Supervising (1 year)
• Data Entry
• Basic Computer Skills (10+ years)
• Customer Service (8 years)
• Powerpoint (2 years)
• Windows (10+ years)
• Mac OS X (3 years)
• POS (10+ years)
• Word (8 years)
• Data Entry
• Fax
• Filing
• Inventory (2 years)
• Receptionist
• Scheduling
• Training (3 years)
• Server
• Organizational Skills
• Cooking
• MS Office
• Team Building
• Cash Handling
• Management
• Merchandising
• Retail
• Operations
• Retail Management
• Microsoft Excel
• Store Management Experience
• Food Service
• Coffee Experience
• Business Analysis
• Upselling
• Barista Experience
• Operating Systems
LINKS
https://www.facebook.com/jennalwiley
AWARDS
Starbucks Certified Barista/Barista Trainer
CERTIFICATIONS AND LICENSES
First Aid
Food Handler Certification
ASSESSMENTS
Supervisory Skills: Directing Others — Highly Proficient April 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Customer Focus & Orientation — Familiar
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Verbal Communication — Proficient
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Retail Customer Service — Highly Proficient
May 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Cognitive Ability — Expert
May 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Expert
Personality: Hard-Working — Expert
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Expert
Retail Customer Service — Expert
June 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Expert
Filing & Organization — Highly Proficient
November 2019
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Supervisory Skills: Directing Others — Expert
December 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert
Receptionist — Highly Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Typing — Proficient
October 2018
Transcribing text using a standard keyboard.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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