Manager Customer Service
Resume:
* * * * * N i c o l S i p h e l e l e M n g a d i
Nicol Siphelele
MNGADI
CONTACT INFO
Phone:
E-mail:
adgsyh@r.postjobfree.com
Residential Area:
Alexandra
PERSONAL INFO
Nationality
South African
Date of Birth
01 November 1991
Marital Status
Single
Languages
IsiZulu, English
Drivers Licence
Code B
Notice Period
One week
PERSONAL SUMMARY
A recent logistic management Graduate with a proven ability to reduce cost and provide strategic leadership. Am seeking for professional role in a demanding, commercial environment. I have excellent communication skills and the ability to communicate professional with client, colleague and senior managers on a detailed issues.
Short Term Goal: Gaining experience in the leadership of logistic industry. Long Term Goal: Getting a master’s degree.
EDUCATION AND TRAINING
Grade 12
IMPALA HIGH SCHOOL
Geography, History, Mathematical Literacy, Life Orientation, English, isiZulu, Life Science
2009
Diploma in Logistic Management
UNIVERSITY OF JOHANNESBURG
Basic End User Computing For Logisticians, Basic Principles Of Logistic Performance Measures, Introduction To Business Management, Introduction To Logistic Management,
Introduction To Transport And Warehouse, Basic Maths And Quant Tech For Logistician, Overview &Object Of The Government &Municipal Logistic, Procurement &Order Processing System, Inventory Management, Logistic &Supply Chain Strategy Formulation, Tactical Logistic Management, Transportation Operation Management, Warehousing
&Material Handling, Demand Planning, International Logistic Management, Logistic And Audit Report, Logistics Project Management
2018
ACQUIRED SKILLS
TECHNICAL PROFESSIONAL
Microsoft
Excel
Microsoft
Word
Microsoft
PowerPoint
Microsoft
Access
Internet
Leadership / Team player
Ability to work under pressure
Adaptability / Analysing data
Determined, resourceful / Target driven
Commercial minded ambitious
Able to manage time well
Excellent interpersonal, communication
and organisational skill
Strong decision-making skills
Ability to control multiple project
Customer Service
2 P a g e N i c o l S i p h e l e l e M n g a d i PROFESSIONAL EXPERIENCE
DEBT COLLECTOR Nimble Group
2012 – to date
Contact customers with balance and negotiate
payment terms Minimize objection for payment and
suggest available customer friendly payment
Negotiate extended payment plan and the best course of action for customer seeking to avoid future debt Use software to send customers paid up letter, settlement letter and arrangement letter as per customers request Keep detailed noted regard conversation with customers Reason for leaving: Current
CASHIER/PACKER C/B Stores
Reason for leaving: Contract ended
PROFESSIONAL REFERENCES
Nimble Group (Creditworx)
SFISO NKOSI
Team Manager
Nimble group
ORIENDA KONDLO
Team Manager
Contact this candidate