Hotel General Manager

Bruno GUILLOUX

Current Address: Dubai, UAE

Phone (mobile): +971 (0-56-131-****

Email address: adgsw4@r.postjobfree.com

Skype: bruno.guilloux

LinkedIn: www.linkedin.com/in/bruno-guilloux/

Nationality: French

HOTEL GENERAL MANAGER

Brand Positioning Rooms, Food & Beverage Quality Management Revenue Management Applying Excellence in Hotel Management to Develop Award Winning Properties and Brands Passionate, proactive, analytical, hands on, results and quality oriented Hotel General Manager with well-documented track record of international experience including several successes in the Middle East at senior management and general management levels through opening and managing luxury resorts, cluster properties, lifestyle brand and awards-winning city hotels, extended stay, as well as mid- scale and upper mid-scale properties. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. Hotel Pre-Opening Revenue and Demand Forecasting Talent Development Team Leadership and Influence Professional Development Operational Analysis Financial Performance Analysis Profit Improvement Project Management Human Performance Management Operations Optimization Negotiations Conflict and Resolution Management Guest Services Employee Relations Communications Strategic Planning ZAHARA & LOIC CONSULTANCY FEZ, Dubai, UAE July 2019 – Present Business Partner

Advise, provide guidance and support to clients for all hospitality related matters in regards to Dubai Expo 2020 and future projects.

BARCELO HOTEL GROUP - OCCIDENTAL HOTEL IMPZ, Dubai, UAE October 2018 – March 2019 Hotel Cluster General Manager (pre-opening and post opening) Occidental Hotel IMPZ, 239 rooms and suites (2 buildings with 2 restaurants, 3 bars, 2 swimming pools, 2 gyms, 4 meeting rooms and 1 banquet room), Occidental Hotel Al Jaddaf, 367 rooms (under construction, final F&B configuration pending).

During the pre-opening phase directed the opening, sales, development and progress of Occidental IMPZ Hotel, Dubai, managed overall standards, service implementation and improvement. Created and established the business budget on defined sales target markets; business plans management, developed and fulfilled the defined business strategy at the hotel and company level. Designed effective and successful sales strategies, marketing strategy in line with the brand, pricing strategies, distributions and yielding strategies to achieve and enhance profitability. Fully involved and accountable in the operational performance and operational issues with high visibility in the day-to- day business. Set and/or followed effective systems of communications and controls (including IT systems) to ensure the consistent smooth running of the departments in a safety and legal environment. Actively participated in the development of all key managerial positions and work ethic in a multi-cultural environment PROFILE

SKILSS & AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

through regular assessments and managed effectively labor turnover, recruitment, training & employee development within budgeted parameters.

Acted as a passionate, analytical and strong influencing role model with integrity and ethic with all employees. Created, maintained and encouraged excellent public relations and employee relations. Highly involved in furniture, fixtures and equipment procurement (FF&E) matters (budgeting, quality and standards) of all hotel related projects.

Notable Achievements:

• Successful soft opening and grand opening of Occidental Hotel IMPZ in a very challenging time and location. DUSIT INTERNATIONAL DUSITD2 KENZ HOTEL, Dubai, UAE September 2015 – November 2017 Hotel General Manager (pre-opening and post opening) Responsible for all aspects of pre-opening, post-opening operations, and safety standards at the DusitD2 Kenz Hotel, including the day-to-day staffing management and guests satisfaction, and resolved customer complaints. Provided leadership to the Executive team and strategic planning during the post-opening period to all departments in support of Kenz Hospitality innovative service culture. Ensured full compliance to DusitD2 Kenz Hotel's operating protocols, operational policies, Standard Operating Procedures (SOPs), and verified service standards through Quality Management System (QMS) and appropriate administration of daily training and briefings.

Closely monitored the business continuity of the hotel, the business reporting and the approved budgets on a daily basis and took decisions accordingly. Acted as a final decision maker in hiring key positions. Actively and directly involved in delivering managerial training. Lead in all aspects of business planning and hospitality industry trends.

Developed actions to ensure continuous improvement, carried out cost management and adjusted expenses whenever needed without negative impact on customer service and guest experience to reach agreed KPIs. Notable Achievements:

• In May 2017, after 6 months of operation, the DusitD2 Kenz Hotel was awarded, Leading Mid-Market Hotel by Hotel News Middle East.

• In July 2017, Number 1 out of 9,050 restaurants listed in Dubai TripAdvisor (Wise Kwai - Thai Restaurant).

• As of November 2017, ranked in the top 20 out of 556 hotels listed in Dubai on TripAdvisor. BONNINGTON HOTEL & RESIDENCE, Jumeirah Lakes Tower, Dubai, UAE May 2011 – August 2015 Hotel General Manager

Managed the entire Bonnington Tower, a mix use building, which comprises the Bonnington Hotel: a 5 star 208- deluxe-room-hotel with 6 food and beverage outlets, including the award winning McGettigan's Irish Pub JLT, and the Residence: a fully serviced 270-apartments inventory (1, 2 and 3 bedrooms units), individually owned with various rent-share schemes and living-in residential owners. Actively involved in maximizing the Hotel's and Residence's sales, revenue, profit and reputation on behalf of the hotel owner and the apartments' multiple owners.

Maintained the highest service standards possible through regular trainings, product knowledge, adaptability, best practices, Standard Operating Procedures’ (SOPs) reviews, and strategic collaboration with Worldhotels and local operators.

WYNDHAM - RAMADA HOTEL, Dubai, UAE July 2010 – March 2011 Hotel General Manager

Transferred to existing Ramada Hotel Dubai (franchise agreement) due to further delays in construction. 4* business hotel with 172 large rooms recently renovated and 6 F&B outlets, swimming pool and gym. Maintained operational excellence, quality assurance, brand strategy, quality, positive impact, standards and service delivery despite very high occupancy.

WYNDHAM – RAMADA JUMEIRAH, Dubai, UAE March 2010 – July 2010 Hotel General Manager

Ramada franchise property. 4* business hotel with 252 rooms including 18 suites, 2 restaurants, 1 pub, 1 night club, 1 lounge, rooftop swimming pool and gym.

SOFITEL, SHARM EL SHEIKH, Egypt December 2008 – March 2010 Hotel General Manager

5* resort with 298 rooms and 4 villas, 4 restaurants and 5 bars, 5 private beaches, 320 employees. Monitored the logistics of the on-going renovation of hotel's rooms full inventory, improved Food & Beverage offers and overall service quality and delivery, controlled labor costs during crisis affected periods, maintained and improved social stability through talent engagement. NOVOTEL & IBIS WORLD TRADE CENTRE, Dubai, UAE June 2005 – September 2008 Hotel Cluster General Manager

Accor Hospitality Middle East (dual brand hotel complex with 412 rooms Novotel and 210 rooms Ibis, 7 Food & Beverage outlets for the complex, 420 employees).

Received “Accor Silver Bernache” award for Best performance 2007 (Quality and Finance). Brevet de Technicien Superieur (BTS) - National Diploma of Higher Education Certificate Hotel Marketing and Accounting

Ecole Hotelière de Paris - Lycée Jean Drouant

Brevet de Technicien Hotelier (BTH) - Advanced Vocational Diploma Certificate Restaurant and Food Services Management

Ecole Hotelière de Paris - Lycée Jean Drouant

EDUCATION

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