Customer service

Luisa Sorto

***** ****** ******* *******, ***** *7099 adgssg@r.postjobfree.com 281- 223- 9479

OBJECTIVE:

An opportunity as a worker in your company to better myself of, and learn for the better of the company. EXPERIENCE

Group 1 Automotive Houston, Texas August 17, 2019 - September 25, 2020 Internet Sales Specialist

● Schedule appointments with prospects, meet, greet, and assist customers in finding their dream vehicle. Receive a high volume of Internet Leads via website, 3rd party sites, integrated chat software, and inbound phone calls.

● Demonstrate attention to detail regarding client documentation and follow-ups Bluemercury. Houston, Texas November 01. 2019 - Present Beauty Advisor

● Ensure each client receives outstanding service by providing a friendly environment, deep product knowledge, and honest advice.

● Present a well-stocked, clean, and beautifully presented sales floor.

● Apply makeup and build relationships with customers. Macys. Houston, Texas April 02, 2018 - March 2020

Sales Associate

● Helping customers have an amazing experience.

● at reach for customers product test out, orders, set ups and appointments. Michael Kors Houston, Texas. April 02, 2018 - January 19, 2019 Sales Associate

● Helping customers with whatever they need, and giving that luxury experience.

● Overall #1 seller for 9 months. Personal increase in conversion, UPT, ADS…

● Increase product knowledge in order to increase sales

● Provide every customer with an unforgettable Michael experience. Ulta Houston, Texas. October 20, 2016 - July 10, 2017 Beauty advisor

● Making sure every customer receives the best experience when they are in our store Rosa's cleaning Houston, Texas August 2013 - October 2016 Accounting

● Keeping the company's income and any other money documented. Ben Taub Volunteer Houston, Texas June 2016 - November 2016 Emergency room volunteer

● Helping restock product.

● making sure patients and their families were comfortable.

● switch hygiene sheets and trash bags for patients. EDUCATION

Alief Early College High School Houston, Texas August 2017 GPA: 3.5

Houston community college Houston, Texas August 2017 GPA: 3.0

Certified in financial literacy by Everfi

CNA trained

EXTRACURRICULAR ACTIVITIES

Comcast digital connector September 2016 - 2017

SKILLS

● Certified in financial literacy by Everfi

● Great communication skills.

● Perfect organizer.

● Very patient.

● Fluent speaker in Spanish and English

INTERESTS

Interest in reaching higher levels as an individual and with the company. Making changes and improvements. REFERENCES

John Rogge General Manager GP1 281-***-****

Steffany Perez Sales supervisor MK 713-***-**** adgssg@r.postjobfree.com Lauren S Manager Bluemercury 281-***-****

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