Sales Customer Service

Alyonna Kniestedt Kniestedt.alyonna@gmail,com

**** * **. *** *** San Diego, CA, 92101 360-***-**** www.linkedin.com/Alyonna-Kniestedt

EDUCATION

W. P. Carey School of Business, Arizona State University, Tempe, AZ August 2018 - May 2022

Bachelor of Arts, Marketing

Bachelor of Arts, Global Logistics Management

·GPA: 3.5

PROFESSIONAL EXPERIENCE

Server/Trainer, Rustic Root, San Diego, CA July 2019 – March 2020

·Always keeping a positive attitude that allowed any guest walking in to feel welcomed

·familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills

·Was selected as a top server to assist with private events, and buyouts of the establishment

Bartender, Bru Haus, Los Angeles, CA July 2018 – July 2019

·Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

·Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

·Contribute to team effort by accomplishing related results as needed

Lead Server/Trainer, The Montauk, Scottsdale, AZ November 2015 – July 2018

·Trained and mentored new employees, by enhancing their technical capabilities and set cultural expectations for the establishment

·Awarded Lead Server for providing exceptional customer service and teamwork

·Generated up to 50% product up-sells per shift utilizing suggestive selling techniques and recommendations

Server/Trainer, Culinary Dropout, Scottsdale, Az September 2016- July 2018

·Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

·Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

·Properly open and pour wine at the table-side

Barista, Starbucks, Tempe, AZ January 2015 - July 2017

·Being knowledgeable and enthusiastic about coffee, tea and drink preparation and products

·Delivering exceptional customer service to all customers who walk through our doors

·Providing assistance by responding to customer questions in an effective and efficient manner

Sales Associate, Desert Sun Tanning Salon, Lacey, WA February 2012 - August 2015

·Conducted tour of the salon, answering questions and essentially promoting membership

·Achieved monthly mandated sales goals regularly

·Earned recognition for exceptional work ethic and promoted after 2 months of employment

·Audited 2 cash registers and secured building at end of every night shift

SKILLS & INTERESTS

·Skills- Problem Solving, Teamwork, Client Relationships, Creativity, Highly motivated, Fast Learner. And Responsibility

·Interests- Design, Marketing, Sales, Event Planning, Nutrition & Health

Contact this candidate