R ANDY N I C K C O L A S F E L I X

RANDY HAS BEEN IN THE HOSPITALITY & FOOD AND BEVERAGE BUSINESS FOR THE PAST 13 YEARS. AN EXPERIENCED HOTEL DIRECTOR, FOOD & BEVERAGE DIRECTOR AND SOMMELIER, WORKING ACROSS 4 DIFFERENT COUNTRIES SUCH AS MALAYSIA, SINGAPORE, CAMBODIA AND NORTHERN MARIANA ISLAND. HE HAS WORKED HIS WAY THROUGHOUT HIS RANK WITH LUXURY HOTELS BRANDS LIKE SWISSOTEL THE STAMFORD, HPIL HOTELS, SONG SAA PRIVATE ISLAND AND HYATT HOTELS CORPORATION WHERE HIS SERVES AS DEPUTY GENERAL MANAGER AT ALILA VILLAS CAMBODIA. STARTED HIS ROLES AS A WAITER IN A RENOWNED MICHELIN STAR RESTAURANT SINGAPORE, SHORTLY RANDY MAKES HIS MARKS IN THE FOOD & BEVERAGE INDUSTRY,HE BECAME A BRAIN CHILD IN CREATING FOOD & BEVERAGE BRANDS, MANAGING CHAIN RESTAURANTS AND WITH A STRONG BACKGROUND MANAGING 18 FOOD AND BEVERAGE BUSINESS UNDER HIS BELT. RANDY BECAME ONE OF THE YOUNGEST DEPUTY GENERAL MANAGER AT THE AGE OF 25 YEARS OLD WHERE HIS SERVED HIS ROLE AT SONG SAA PRIVATE ISLAND ONE OF THE TOP 5 LUXURY RESORTS IN ASIA, PRIOR TO THE SUCCESS HE CONTINUE TO GROW HIS CAREER HE JOIN HPIL HOTEL AS HEAD OF CONSULTANT AND DIRECTOR OF OPERATION WHERE HE WERE INVOLVE IN A 321 ROOM LUXURY HOTEL OPENING LOCATED IN NORTHERN MARIANA ISLAND A UNITED STATES TERRITORY STATE.

C A R E E R S U M M A R Y

I N T E R E S T S

INTERNET TRAVELLING

BOOKS MOVIES

C A R E E R T I M E L I N E

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EQUATORIAL

HOTEL MELAKA

BANQUET

PARTIMER

SWISSOTEL THE

STAMFORD,

SINGAPORE

RESTAURANT

CAPTAIN

WAITER

SENSO

RISTORANTE,

SINGAPORE

RESTAURANT &

BAR MANAGER

ASSISTANT

MANAGER

SUPERVISOR

CAERUS

HOLDING,

SINGAPORE

FOOD &

BEVERAGE

MANAGER

HPIL HOTELS &

RESORTS,

NORTHERN

MARIANA

ISLAND

HOTEL OPENING

DIRECTOR OF

OPERATIONS

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SONG SAA

PRIVATE ISLAND

, CAMBODIA

RESORT DEPUTY

GENERAL

MANAGER

DIRECTOR OF

FOOD &

BEVERAGE

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HYATT HOTELS

CORPORATIONS,

CAMBODIA

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DEPUTY GENERAL

MANAGER

I N T E R N A T I O N A L H O S P I T A L I T Y E X E C U T I V E E X P E R T E X P E R I E N C E D H O S P I T A L I T Y & F O O D A N D B E V E R A G E D I R E C T O R S K I L L S & E X P E R T I S E

PRE- OPENING AND REBRANDING

MANAGING HOSPITALITY AND FOOD & BEVERAGE BUSINESS, FRANCHISE, START- UP, CONCEPT DEVELOPMENT

BUSINESS CENTRIC AND REVENUE MANAGEMENT

DEVELOPMENT SKILLS AND EXECUTION SKILLS

KEY OF EXPERIENCE IN MANAGING DIFFRENT AREAS OF

COUNTRIES, CULTURE AND PEOPLE

STRONG EXPERTISE IN LUXURY HOTELS, RESORTS AND FOOD AND BEVERAGE EXPERIENCE

UNIQUE MANAGEMENT SKILL THAT DEVELOPS FUTURE

LEADERS

SKILLS & EXPERTISE

C A R E E R O B J E C T I V E

Utilizing 13+ years’ extensive experience in overseeing the operational functions of high-end Hotel, resorts and independent food & beverage business, with special focus on guest satisfaction and revenue generation.

Offers competencies in delivering hotel budget goals, and developing and implementing improvement actions in a proactive manner.

Offering expertise in maximizing room yields and hotel revenues through innovative sales practices, along with consistently ensuring operational efficiency of the facility. Competent, industrious and innovative individual, with experience managing busy hotels. Eager to apply expertise in leading and contributing to the effective functions of a busy hotel, with special focus on guest satisfaction and revenue generation.

OBJECTIVE

Certificate : Sijil Peperiksaan Malaysia ( SPM)

Year : 2008

School Name : Sekolah Menengah Bukit Baru

Certificate : Diploma in Hospitality and Hotel Management Year : 2020

Institute : International Career Institute

Status : Ongoing

E D U C A T I O N B A C K G R O U N D

Name : Randy Nickcolas Felix

Date Of Birth : 30th May 1991

Age : 29 Years Old

Nationality : Malaysian

Religion : Catholic

Race : Eurasian

Marital Status : Single

Residential : 110, lorong Setia 3, Ayer Keroh Heights, 75450 Melaka Contact Number : +601*-*******

Email Address : adgsro@r.postjobfree.com

Skype ID : randynickcolasfelix

P E R S O N A L I N F O R M A T I O N

E X P E R I E N C E H I S T O R Y

COMPANY : ALILA VILLAS KOH RUSSEY - HYATT HOTEL CORPORATION BRAND LOCATION : CAMBODIA

POSITION : DEPUTY GENERAL MANAGER / EAM

DATE JOINED : 7TH DECEMBER 2018 - 15TH FEBRUARY 2020 REASON OF LEAVING : COVID 19 ECONOMIC CRISIS / PROPERTY CLOSURE Elevated pre-opening operations (opened 11/2018) to meet locally regulated laws and standards and to surpass customer/stakeholder expectations. Established operational procedures and trained/developed staff to perform exceptionally well.

Improved hotel public awareness by working with a renowned media/public relation f irm.

Opened the resort in record time in spite of regular delays and a very long pre- opening phase.

Work Closely with the sales team to developed new action plans in Sales & Marketing during challenging market conditions.

Development food & beverage concepts which focus on luxury tailored experience.

Delivered a high functioning exclusive l i festyle experience featuring 50 pavilions and 13 Pool Villas from one to four bedrooms, a signature spa, and two food & beverage outlets set along a private 2 km stretch of copper sand beach.

Strategically placed marketing and brand advertisements resulted in the resort being regularly featured as one of the hottest developments in Southeast Asia and becoming the heart and l i festyle soul of the new Cambodian Riviera. Food & beverage concepts became widely successful with combining achievable revenue.

Top 5 Eco Resort in Asia by Asia one 2019

Top 10 Brands in the world by Leisure + Travels 2019 The Luxe List 2019

Pre-opening luxury resort, Alila Villas Koh Russey a Hyatt brand portfolio located on the unspoilt Koh Russey private island, Cambodia. An emerald in the gulf of Thailand with an exclusive l i festyle experience. WHAT I DID AND MY INVOLVEMENT

I worked collaboratively with the General Manager on all daily operations within this 50 pavillion and 13 luxury villa . My responsibilities included cross-checking operational f inance f igures, the review of suppliers and the ordering of appropriate goods at appropriate pricing levels to facilitate budget development. I manage 220 employee in the property collobrating company goal assisted by my department managers.We successfully increased sales revenue by 43% vs budget in 2019 as a result of focused efforts and achieved the highest mystery guest audit score in the history of the company.

The Results:

E X P E R I E N C E H I S T O R Y

COMPANY : HPIL HOTELS & RESORTS

LOCATION :NORTHERN MARIANAS ISLAND, UNITED STATES TERRITORY POSITION : HOTEL PRE- OPENING DIRECTOR

DATE JOINED : 7TH DECEMBER 2017 - 1ST DECEMBER 2018 REASON OF LEAVING : WORK VISA UNABLE TO RE- NEW DUE TO AMERICA NEW FOREIGN WORKING VISA POLICY AND BUSINESS POLICY

Conduct pre- opening meetings with ownership and project team providing the necessary input.

Established pre-opening process presentation to Owners and hotel operations team, explain the various stages and nuances of pre-opening, including the standard requirements and compliances that are required. Develop pre-opening business plans for all pre-opening hotels and assisting hotel Owners, DOSM to establish f irst operational business plan. Coordinating with technical services and development team to ensure homogeneity in pre-opening reporting numbers, and regularly update project status

Pre-opening 5 star luxury hotel, EYS Hotels an HPIL 1st 5 star independent brand hotel located on the unspoilt Marianas Island, United States Territory. An emerald l i fe style states between Hawaii.

WHAT I DID AND MY INVOLVEMENT

Oversaw the pre-opening phase for a 321-room hotel that included recruiting, budgeting, HR, salaries, advertising, sales, talent development, executive team development, cost control, and brand management. I Applied extensive knowledge of hotel management for this 321 rooms and team development such as the hiring, training, budgeting, cost control, P&L, sales/marketing strategies. Planned and executed the renovation project ensuring compliance to brand standards.

E X P E R I E N C E H I S T O R Y

COMPANY : SONG SAA PRIVATE ISLAND

LOCATION :CAMBODIA

POSITION : DEPUTY GENERAL MANAGER (PROMOTED ON 7TH SEPTEMBER 2017) DATE JOINED : 2ND NOVEMBER 2015 - 25TH NOVEMBER 2017 REASON OF LEAVING : CAREER ADVANCEMENT TO FOCUS ON HOTEL OPENING EXPERTISE

Applied extensive knowledge of hotel management for 25 luxury villa and team development such as the hiring, training, budgeting, cost control, P&L, sales/marketing strategies.

Planned and executed the refurbished project ensuring compliance to brand standards.

Oversaw the operation phase for the resorts that included recruiting, budgeting, HR, salaries, advertising, sales, talent development, executive team development, cost control, and brand management.

Implementing departmental strategies and maximized the f inancial performance of departments. Ensured high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service standards.

Implementing a quality training program, valuing employee contribution, creating incentives and turning performance into compensation and company goals. Significantly reduced management and staff turnover. Increased ARR by 32.5% resort revenue by 19.8%, GOP by 26.3%, and occupancy to 91% all accomplished within one year. A fully efficient and highly competitive Resort positioned for success. Top 20 in Asia – Conde Nast Traveler Award 2016

Asian Green Hotel Award – 2016

Top 10 Most Beautiful Resorts – Traveler’s World Award 2016 Best in Cambodia

2016 Top 100 Best Hotel in The World – Town & Country 2016 USA Asia Leading Hotels & Resorts – The World Travels Awards 2016

WHAT I DID AND MY INVOLVEMENT

My role is to manage a Private Island which operates 25 Luxury Villas with 2 Food

& Beverage Departments. Offering Watersports activities for resort patrons around the Koh Rong Island, Ecological and cultural programs. Managing 2 Restaurants,1 Bar, Pool Restaurant & bar, Destinations Dining, in villa dining, conference and events as well recreations and gym. Further introducing culinary trends in this highly sustainable environment.

The Results:

POSITION : DIRECTOR OF FOOD & BEVERAGE ( 17TH NOVEMBER 2016) E X P E R I E N C E H I S T O R Y

COMPANY : CAERUS HOLDINGS

LOCATION :SINGAPORE

POSITION : FOOD & BEVERAGE MANAGER

DATE JOINED :17TH NOVEMBER 2014 - 25TH OCTOBER 2015 Evaluate budgeted revenues & expenses and maximize profitability related to the food & beverage department.

Increase level of guest satisfaction by delivering of an improved product through employee development, job engineering and quality image. Market the food & beverage outlets, develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentation within corporate guidelines to meet / exceed sales and f inancial goals and objectives.

Introducing new concepts of eateries within the company brand. Introducing new focus on guest service focusing on guest loyalty program, food and beverage awareness, monthly events that collaborates between guest and chef.

1st brand concepts 'Lady M' confection concepts successfully launch 5 outlets in Singapore after the 1st outlets sales revenue when above targets with 700k SGD in 3 months open.

Successfully launch 'NUVO' Italian food based combining Japanese cooking technic concepts restaurant.

Successfully Launch 'Bottles & Bones ' Bistro focusing on craft beers and special roast.

Successfully Launch 'Procacci 1885' Italian Fine Dining restaurant, Singapore 1st 'Antinori' oldest wine restaurant from Italy.

Successfully Launch UJONG@RAFFLES Hotels Singapore 1st Modern Singaporean Cuisine with European Elements.

Singapore Tartler Restaurant '2014'

Singapore 'San Pellegrino Restaurant Awards' 2015

WHAT I DID AND MY INVOLVEMENT

As leading food & beverage chain f ine dining outlets in Singapore. I am responsible for the 14 F&B outlets with comprising of 5 concepts of food eateries brand,main duties are establishing and coordinating designing unique menus, handling customer complaints, creating company policies, and complying with food and safety regulations. My Expertise in preparing reports on how the restaurant business is performing and analyzing it to ensure its business growth. I oversees and prepare the annual food and beverage budget and monthly forecasts for food and beverage needs and expenses along with performing human resource functions including scheduling, evaluating, and training staff. The Results:

E X P E R I E N C E H I S T O R Y

COMPANY : SENSO HOLDINGS - SENSO RISTORANTE & BAR

LOCATION :SINGAPORE

POSITION : RESTAURANT & BAR MANAGER (PROMOTED 17TH JANUARY 2013) Oversees and controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing f inancial reports, and taking appropriate actions.

executing and completing and timely execution of corporate & local marketing programs

Meets restaurant f inancial objectives by developing f inancing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring f inancial controls; developing and implementing strategies to increase average meal checks.

Developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.

Collaborating Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus.

Successfully increase average cheque by 40% f irst 6 months as Restaurant Manager .

Successfully increase YTD sales by 57% with 70% guest based a loyal regular patron

2012 WMF BEST RESTAURANT MANAGER AWARDS

2013 SINGAPORE BEST WINE LIST AWARDS

ASIA BEST RESTAURANT AWARDS 2011,2012,2013

SINGAPORE TOP 2 ITALIAN FINE DINING RESTAURANT AWARDS PHILLIP ROCHAT 3 MICHELIN STAR CHOICE (SINGAPORE F1 EVENT) WHAT I DID AND MY INVOLVEMENT

My prime responsibilities leads the operation of the restaurants a Top 2 best Italian Fine dining restaurant in Singapore. My overall responsibility is to direct the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring,of team members, f inancial accountability, and ensuring that the highest quality products and services are delivered to each customer.

The Results:

POSITION : ASSISTANT RESTAURANT MANAGER (14TH JUNE 2012) POSITION : RESTAURANT SUPERVISOR (14 SEPTEMBER 2011) DATE JOINED :1ST SEPTEMBER 2011- 15TH OCTOBER 2014 E X P E R I E N C E H I S T O R Y

COMPANY : SWISSOTEL THE STAMFORD SINGAPORE

LOCATION :SINGAPORE

POSITION : RESTAURANT CAPTAIN (12 NOVEMBER 2010 - SEPTEMBER 2011) POSITION : RESTAURANT WAITER (12 FEBRUARY 2009 - 12 NOVEMBER 2010) COMPANY : THE EQUATORIAL HOTEL

LOCATION :MALACCA, MALAYSIA

POSITION : BANQUET PARTIME WAITER (2006 - 2008)

W H A T D O E S M Y T E A M T H I N K S A B O U T M E F R O M A L L P E R S P E C T I V E B A S E D O N L I N K E D I N P R O F I L E

@ R A N D Y N I C K C O L A S C O N S T A N T I N E

" RANDY I S A GREAT PERSON TO WORK WITH, DYNAMIC,

ALWAYS PRESENT WHEN NEEDED, NEVER LOOK AT THE

CLOCK. BUT MOST OF ALL VERY ENGAGING WITH GUESTS

AND DO HIS BEST TO ENSURE GUESTS ARE LEAVING WITH

GREAT MEMORIES. RANDY HAS A STRENGTH IN F&B

OPERATION WHICH HE I S VERY DEDICATED TO."

S E B A S T I E N M E N E S G U E N

G E N E R A L M A N A G E R A L I L A V I L L A S

K O H R U S S E Y

F R A N K G U L I E R M O

H O T E L M A N A G E R A L I L A J A K A R T A

- R A N D Y M A N A G E F R A N K D U R I N G

A L I L A K O H R U S S E Y O P E N I N G -

" I WORKED WITH RANDY DURING A FEW MISSIONS

FOR ALILA VILLAS KOH RUSSEY, HE I S A REAL

PERFECTIONIST, ALL DETAILS COUNT. SKILLED IN

MANAGEMENT, WELL ORGANIZED AND HAS A HUGE

KNOWLEDGE IN FB OPERATIONS. EXTREMELY HARD

WORKER AND FOCUS ON RESULTS, I T WAS A REAL

PLEASURE WORKING WITH HIM

P I S E Y K E O

F R O N T O F F I C E M A N A G E R A L I L A

V I L L A K O H R U S S E Y

- R A N D Y M A N A G E P I S E Y D U R I N G

A L I L A K O H R U S S E Y -

" ' ' I HAD THE PLEASURE OF WORKING WITH RANDY

OUR EXECUTIVES ASSISTANT MANAGER AT ALILA

VILLA KOH RSSEY, HE I S VERY PROFESSIONAL AND A

GREAT LEADER. WE ARE VERY LUCKY TO HAVE HIM

AS DEPUTY GENERAL MANAGER ( EAM).

S A V O E N E S O M

E X E C U T I V E H O U S E K E E P E R

R A N D Y M A N A G E S A V O E N E D U R I N G

A L I L A K O H R U S S E Y O P E N I N G -

' ' ' RANDY I S GOOD LEADER AS A HOTEL MANAGER

WITH PROFESSIONAL CAREER OF HOTELIERS. I

USE TO WORK WITH HIM DURING PRE-OPENING

HOTEL''.

C L A I R E L A I

A S S I S T A N T M A N A G E R A T C A R E U S H O L D I N G S

- R A N D Y M A N A G E C L A I R E D U R I N G

H I S R O L E A S F O O D & B E V E R A G E

M A N A G E R -

' ' ' I THOROUGHLY ENJOYED MY T IME WORKING WITH

MR. RANDY AND CAME TO KNOW HIM AS A TRULY

VALUABLE ASSET TO ABSOLUTELY ANY TEAM. HE I S

HONEST, DEPENDABLE, AND INCREDIBLY HARD-

WORKING. BEYOND THAT, HE I S AN IMPRESSIVE

LEADER WHO I S ALWAYS BE THERE WITH THE TEAM

AND FOR THE TEAM. HIS EXCELLENCY KNOWLEDGE

OF F&B I S TRULY GOLD AND EXPERTISE IN CUSTOMER

S ERVICE WAS A HUGE ADVANTAGE TO THE TEAM.

ALONG WITH HIM; AN UNDENIABLE TALENT, MR.

RANDY HAS ALWAYS BEEN AN ABSOLUTE JOY TO

WORK WITH. HE I S A TRUE TEAM LEADER, AND

ALWAYS MANAGES TO FOSTER POSITIVE

D I SCUSSIONS AND BRING THE BEST OUT OF OTHER

EMPLOYEES. HOPE TO WORK WITH HIM AGAIN IN

THE NEAR FUTURE.

A R D I W I D H I A P U T R A

F O O D & B E V E R A G E T A S K F O R C E D T E A M

- R A N D Y M A N A G E A R D I D U R I N G F & B

D E V E L O P M E N T P R O G R A M

' ' I WORKED WITH RANDY DURING MY TASK FORCED

AT ALILA VILLA KOH RUSSEY, HE WAS AN

INSTRUMENTAL IN S ETTING UP THE RESORT & FOOD

AND BEVERAGE OPERATIONAL ALL THE WAY FROM

PLANNING UNTIL THE EXECUTION. HE HAS A VERY

PERFECTIONIST F I GURE, VERY WELL SKILLED IN

MANAGEMENT AND PERSON WHO REALLY

DEDICATED TO F&B, I THROUGHLY ENJOYED

WORKING WITH F&B GURU SUCH AS RANDY''

C O N T A C T R E F F E R E N C E

NAME : SEBASTIEN MENESGUEN

RELATIONSHIP :FORMER GENERAL MANAGER

COMPANY :HYATT HOTEL CORPORATION

EMAIL : adgsro@r.postjobfree.com

NAME : DOUGLAS LOUDEN

RELATIONSHIP :FORMER DIRECTOR OF OPERATIONS (CORPORATE) COMPANY :SONG SAA PRIVATE ISLAND

EMAIL : adgsro@r.postjobfree.com

NAME : ARLENE INCIONG

RELATIONSHIP :HUMAN RESOURCE MANAGER

COMPANY :ALILA VILLAS KOH RUSSEY

EMAIL : adgsro@r.postjobfree.com

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