RUPESH KUMAR SINHA

Contact no: 977*******

email:adgsmx@r.postjobfree.com

Career Vision & Objective:

To build my existing experience of managerial and administrative skills and to work with professional organization, which provide adequate growth, opportunity and healthy atmosphere full of challenges. PROFFESIONAL SYNOPSIS

Over 25 years experience in operation, production, customer relationship and retailing. Adopt documentation and customer relationship,

An out the box thinker with a proven track record of increasing revenues, streamlining work flow and creating a team work environment to enhance productivity innovatively for the reputed business houses, An excellent communicator with recognized abilities in networking, Possess good oral and written communication including report writing. WORK EXPERIENCES

As a Store Manager in Reliance Digital, Dhanbad:

March 2017 - May 2020

Job Description-

This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

• Business Management

• Gross Margin

• SOH

• Segment & Brand mix

• Discount Management

• Brand Share

• Brand throughput

• Finance – Paper/card

• VM Implementation

• Inventory Management

• Assortment – catchment/competition

• Defective Management

• Shrinkage

• ML adherence

• Plano audit

• People Management

• Learning & Development – Certification levels (multi-skilling)

• PMS

• People Engagement

• People productivity

• ER & Legal Compliance

As a Store Manager in TBZ (Tribhovandas Bhimji Zaveri), Dhanbad: September 2016 - March 2017

Job Description -

•Financial-increase store sales, increase stock turn frequency, reduce store operating cost

(including discounting expenses and loss/theft/damage)

•Customer- enhance store experience, maximize conversion ratio and ticket size

•Process- adherence to SOP’s (internal to the organization)

•Capability- create an engaged workforce at store level, retention of key talent As a Store Manager in TANISHQ, Dhanbad:

April 2015 - September 2016

Job Description -

•Sales- category wise target achievement, GHS indoor & outdoor, conversion, ABV & ABS

•Stock management- stock indenting & zero defect product display

•Staff development- training & induction, motivation & counseling, rewards & recognition

•Customer satisfaction- addressing customer grievances & complains, customer data management

•Visual merchandising- ensuring promo VM are displayed before event, VM checklist adhered

•Initiatives- store promotions- competitors analysis, stock turns, store profitability, BTL, etc As Store Manager in RELIANCE RETAIL LIMITED (RELIANCE JEWELS) – Jharkhand & West Bengal:

September 2008 - March 2015

Job Description –

Sales

• Target setting, communicating target & reviewing them

• Tracking target v/s actual and plugging gaps

• Managing schemes, activities, promos & offer

Team management

• Roster maintenance & review

• Sales staff presentation,adherence to grooming standards

• Reviewing FAQ’s & training CSA’s on product, interactions

• Control physical v/s system-auditing and correcting

• Stock register maintenance-checking opening-closing stocks

• Right stock mix analysis.

Competition mapping

• Competitors gold rate tracking

• Competitors activities & promo updates

• Competitors survey for our needful things

Relationship management

• Building relationship with team, corporate staff, facilities managers, local agencies like printers, insert teams, courier service and competitor stores

• Tracking customer complaints and ensuring they are satisfied

• Building relationship with high value customers

As Store Manager in THE WORLD OF TITAN, Dhanbad:

January 2005 - August 2008

Job Description -

• Achieving sales target and ensuring profitability of the store budgeting of expenses (Cost Rationalization) Analysis of Space Allocation and making alterations as per requirements

• Managing day-to-day operational activities of the store

• Developing new avenues for promoting the business

• Coordinating with marketing for brand pool of format/store. Recruitment and training of junior managers (inspecting, controlling, motivating entire staff pool)

• Overseeing and Monitoring Loss Prevention Program

• Formulating policies and processes to make CSD more customer's friendly

• Conceiving implementing and monitoring loyalty program

• Liaising with governmental regulatory bodies

• Coordination with SCM cell for stock replenishment

• Coordinating / Suggesting Category/ Merchandising for better business reasons. July 1998 – December 2004

As Customer relationship manager in Stanley Systems Ltd. New Delhi, The Company deals in the trading, manufacturing and marketing of security surveillance and fire hydrant systems. Job Description -

• Accountable for corporate sales and marketing in Delhi/New Delhi & NCR

• Dealer development/channel sales in various areas of North India

• To develop marketing strategies to generate sales

• To lead the team of marketing executive

• To co- ordinate, motivate and assist team to achieve the maximum potential June 1994 – May 1998

As an Accountant from June 1994 to May 1998 in JVG Finance Limited, New Delhi. Job Description -

• Preparation of trial balance

• Bank reconciliation

• Assist in preparation of balance sheet

• Charge of public deposit up to maturity of the investment

• MIS

ACADEMIC PERSUITS

1989: Intermediate (Commerce), B.I.E.C, Patna.

1994: Bachelor of Commerce (Honors), Vinoba Bhave University, Hazaribagh. PERSONAL DETAILS

Date of Birth : 22.05.1972

Address : C/o Dr. B.J.Sinha

“Kanti Kunj”,

Rangatand,

Dhanbad

Marital Status : Married

Hobbies : Puzzles & Crosswords

Date :

Place : Dhanbad

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