Darla Dee Cox

**** ** ****** **., *******, NE ***22

Cell: 402-***-****

OBJECTIVE: To always try my best at whatever I do. Set goals for myself and do my best to achieve those goals. Also, to be a team player and help to create a successful working environment.

QUALIFICATIONS: Typing-60 wpm, data entry, ten-key, Microsoft Word, Excel, Quick books, filing, having worked with a variety of office machines. I am detail oriented and organized. I work well with others and with the public. I am also reliable, honest, and always want to be helpful.

EDUCATION: 1978-1982 Chambers Public High School, Chambers, NE 68725

1983-1984 Grand Island School of Business, Grand Island, NE 68801

EMPLOYMENT:

October 2016-Current: Nelnet, 121 S 13th St, Lincoln, NE 68501

Duties: Processing student government loans in credit Department. Being mindful of effectiveness and quality as a processor.

June2015-September 2016: Lincoln Family Medical Group, 7441 O St., Lincoln, NE 68501

Duties: answering phone, setting appointments, routing calls, rescheduling patient appointments, reminder calls to patients about appointments. Opening—the 2nd person to answer calls, checking in patients, keeping their insurance up to date, scanning insurance cards to patient files. Closing—the 3rd person to answer phones, checking out patients, scheduling follow-up appointments, entering charges

June 2014-June 2015: Mr. Rooter Plumbing, 1700 Saltillo Rd., Lincoln, NE 68522

Duties: answering phone, setting appointments, dispatching calls to techs, checking invoices, processing payments, billing, entering bills into Quick books, making payments from Quick books, calling customers for surveys, rescheduling appointments and following up with clients as needed.

January 2007-February 2014: Harding & Shultz Law Firm, 121 S. 13th Street, Lincoln, NE 68508

Duties: answering multi-line switchboard, announcing calls to attorneys and putting calls on their phone logs to be e-mailed to them, setting up new phone logs in Excel, greeting clients, setting up conferences, keeping conference rooms and the lobby clean, opening files, putting invoices in order, getting statements ready to be mailed, picking up mail, sorting mail, and daily docket slips.

September 2004-September 2006: The Urgent Care Center, 2024 Pasewalk Ave, Norfolk, NE 68701

Duties: As receptionist- answering multi-line phone system, greeting patients, entering patients into computer system, making charts, making labels for the charts, filing, and keeping the lobby clean and organized. I also did some billing as well.

March 2002-April 2004: The Trade N Post, 920 Omaha Ave., Norfolk, NE 68701

Duties: data entry, extended cash advances, balancing cash register, retail sales, answering phone, customer service, and closing.

April 2000-February 2002: The Day Company, 1118 Riverside Blvd., Norfolk, NE 68701

Duties: billed different companies for military moves, lots of data entry and figuring out what needed to be billed. It was time-sensitive so we needed to work at a fast pace.

June 1998-May 1999: Pet Resort and Vet Clinic, 1075 Aviation, Lake Havasu City, AZ 86406

Duties: answering phones, scheduling appointments in computer, greeting clients, getting vaccinations ready, taking animals into boarding, assisted in dental surgeries, balance cash register, cleaning duties, and closing.

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