Manager Civil Engineering

Mike Chouri

**********@***.*** • Destin, FL ***** • 850-***-****

Hotel & Resort Leader

Accomplished and dynamic hospitality professional with a proven history in senior leadership and managing Unionized and Non-unionized hotels to drive organizational growth. Technologically savvy in industry-specific technologies and adept at team building and cross-departmental collaboration. Passionate about community leadership and involvement. Skilled interpersonal communicator able to lead, train, and motivate others.

•Organizational Leadership

•Resource Allocation

•Customer Service

•Staff Development

•Human Resources

•Operations Management

•Strategic Planning

•Process Improvements

•Cost Containment

Career Highlights

Managed large resorts with up to 826 rooms, $60M annual revenue, and 600+ employees.

Oversaw hotels with six restaurants, spas, 50K sq ft indoor meeting space, 10K sq ft outdoor convention space, three ballrooms, and a 100-seat theatre.

Achieved a #1 ranking in average daily rate growth and revenue per available room.

Led a $21M renovation project including 600 hotel rooms and 24K sq ft of meeting space.

Achieved an occupancy index of +140%, rate index of +117%, and revenue per available room of 165%.

Obtained profitability margins of 34% to 52% and revenue per available room growth of 4.2%.

Slashed labor costs by 22% and raised guest service scores by 14% for a four-star resort.

Secured major accounts such as Ernst & Young, KPMG and Deloitte, and Price Waterhouse Cooper.

Developed and launched a sales and revenue management program to improve processes.

Received a 94% quality assurance inspection and an outstanding grade for an internal audit.

Executed focus groups and local surveys to enhance understanding of consumer needs.

Hired, trained, mentored, and developed top caliber employees with an open-door policy.

Career History

Managing Director / Area General Manager, Pyramid Hotel Groups (Hilton), Woburn, MA 2018 to Present

Develop a high-performing team to provide world-class customer service. Provide integral oversight to cost reduction and quality assurance. Deliver innovative high-impact initiatives to drive organizational development and success. Responsible for overseeing operations to ensure continued growth and success.

Managing Director / Area General Manager, Pyramid Hotel Groups (Holiday Inn Resort), Orlando, FL 2017 to 2018

777 Suites

Spearheaded daily operations focused on staff performance management and resort functions. Ensured customer service aligned with business objectives and took a hands-on approach to quality assurance.

General Manager, Crescent Hotels & Resorts (Westin), Las Vegas, NV 2015 to 2017

823 Rooms

Specialized in re-engineering and launching a program to boost sales and revenue results. Achieved overall improvements by piloting focus groups and surveys to identify critical customer needs.

General Manager, Crescent Hotels & Resorts (Sheraton) Tysons, VA 2013 to 2015

478 Rooms

General Manager, TPG Westin Tysons Corner, Tysons, VA 2011 to 2013

489 Rooms

General Manager, Sandcastle H&R, Hilton Sandestin Beach Golf Resort & Spa, Destin, FL 2005 to 2011

600 Rooms

Education

Master of Business Administration: Business Management University of South Florida, Tampa, FL

Bachelor of Science: Civil Engineering Ohio University, Athens, OH

Technical Skills: MS Office Suite, ProfitSage, Delphi, Meeting Manager, M3, Starwood One, OnQ

Selected Training, Associations & Honors

Six Sigma Champion Training, Starwood Hotels, 2015

General Manager Certification, Starwood Hotels, 2011

General Manager Certification, Hilton Worldwide, 2000

Chairman, Visit Fairfax Convention & Visitors Bureau, 2015

Chairman, Walton County Chamber of Commerce, 2009 – 2010

President, Florida Restaurant & Lodging Association, Northwest Florida Chapter, 2007 – 2010

Recipient, Excellence in Business Award, Walton County Chamber of Commerce, 2008

Recipient, Master of the Art of Hospitality, Hilton Hotels Worldwide, 2005

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