Office Assistant Mental Health

ICELEAN ROBERTSON

**** ***** **. **, ** ***** ● 718-***-**** ● adgsln@r.postjobfree.com

SEEKING A POSITION IN ADMINISTRATIVE SUPPORT & OFFICE ASSISTANT Executive & Admin support ● office Management ● Spreadsheets & Reports ● project management support

● LinkedIn URL ● https://www.linkedin.com/in/icelean-robertson-9338a2a7 I am seeking to obtain a position within an organization or firm with a professional work driven environment, Where I can utilize my skills, education and past experience to obtain long term employment that will enable me to challenge and expand my abilities, growth potential and my organizational goals. SKILLS / EXPERTISE

Office, team & Customer support Computer skills Clerical skills .

● Financial Reporting Analyst ● MS word, Excel & PPT ● Data Entry, Word processing

● Commercial Banking Analyst ● outlook, Google suite ● Filing & Record MGMT

● A/P, A/R purchasing & Invoicing ● QuickBooks ● Travel, Meeting & Event coordinator

● Client Relations & Communications ● Salesforce.com ● Reports & Presentations EXPERIENCE

Le8hman C.U.N.Y College Internship / Receptionist ILS / 2018 – Present Led “cleanup” of human resources filing system. Restore organization to personnel, student, and operational records and accelerate data input, processing and retrieval times. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Operate campus switchboard and provided prompt, courteous and knowledgeable assistance. Demonstrate proficiencies in telephone and font-desk reception within a high- volume environment. Provide project management for entire ERDM workflow per ESI requirements. Liaison between firm, third-party vendors, internal and outside counsel. Develop alternative workflow metrics to increase proficiency by 95%.

H.S.B.C Corporate International bank / Precious Metal Clerk / 2015 – 2017 Responsible for monitoring, processing and verifying inbound/outbound shipments in facility. Verifying inventory detail for International HSBC vaults. Distribute precious metals upon customer’s request. Exchange warrants and perform quality assurance on outgoing deliverables. Oversee record-keeping and monitor armed environment for security purposes.

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C.U.C.S Women's mental Illness Shelter / Administrative Support Coordinator / 2010- 2014 Establish mental health settings and crisis intervention. Exercise methods and procedures of fire intervention for safety practices. Maintain document files, log books, timely schedules, consumer complaints daily. Enforce guidelines, client programming, staffing meetings, and client visitation in group sessions.

County Supreme Court / File Clerk & Litigation Support / 2005 -2009 File clerk for divorce court proceedings. Responsible for document management, indexing, mailing certifications. Perform daily data entry and stipulation of discontinuance, notice of appeals, seal files, and impoundment for Supreme count. Prepare Notices of Claims, Orders, and serve Affidavits of Service. Commencement of cases under seal anonymous captions. Maintain judgment docket and lien section. ZERO INTERNATIONAL / ACCOUNTANT / 2000-2004

Perform multiple technical accounting tasks. Manage financial records for international client base. Exposed overcharges and double billing to recover $10,000 in erroneous payments and prevent recurrence. Ensure accurate and timely billing preparation and record. Maintain stellar client-facing customer services. Record and interface with client billing and invoice collections. Quality control documentation to ensure payments comply with laws and regulations, and budgetary requirements. Perform frequent follow-up to strengthen company’s client relationship. Coordinate and schedule meetings, appointments, interviews, and events for in-state and overseas clients. Manage day-to-day office operations. Handling of contracts and broker filings.

EDUCATION & CERTIFICATIONS

Languages - Fluent ● English / Proficiency ● Spanish Monroe College ● AAS - Sociology with concentration in criminal justice ● Microsoft office specialist (MOS) Certification ● Career & Employment – Bookkeeping & QuickBooks pro accounting

● NYS -Security Guard 8 & 16 hours / certificate & license / 7 years experience

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