Stephanie Sanchez

Springfield, Tennessee, United States

linkedin.com/in/stphsnchz

adgskh@r.postjobfree.com

Summary

I am currently searching for an administrative assistant position in Human Resources, I have 1 year of experience working in an HR office.

I am a current Business Administration student with a concentration in Human Resources management and estimate to complete my degree in December 2020.

Experience

Administrative Assistant 2

State of Tennessee

Sep 2019 - Aug 2020 (1 year)

Answering all incoming calls to verify active or past employment information from various lending institutions on state employees. Care must be taken that only approved information is released to the requesting individual.

Receive incoming separation files from the ARC and the various state agencies, boards, and commissions. Audit separated employee files for scanning in accordance with the most current separated employee record checklist with a 98% error free rate on all separated employee records audited and a minimum of 75 employee records per work week.

Scan, capture, verify, and archive separated employee files into FileNet and place the hard copy file in securable paper bin for destruction upon completion. Meet the needs of all customers that arrive in the Records Division Lobby to immediately determine their needs.

Assist customers requesting public records by having them fill out form PR-0144 along with verifying they have a valid government issued photo ID, in compliance with HR rules and regulations. Maintain a record of KSIs (Key Success Indicators), such as number of incoming calls, number of files audited and weekly scan counts to report to supervisor and Director at the beginning of each work week. Data Entry Specialist

Knowledge Services

Nov 2018 - Sep 2019 (11 months)

Supported the Tennessee Department of Health’s Viral Hepatitis Surveillance Program by conducting Hepatitis C (HCV) paper laboratory report data entry into the National Electronic Disease Surveillance System (NEDSS) Base System (NBS) within 30 days of receipt.

Responsible for conducting Viral Hepatitis surveillance in the form of HCV paper laboratory data entry, creating NBS investigations, assigning cases status and data cleaning while maintaining a high level of accuracy. Assisted in formatting, printing, and compiling training documents and binders for the HCV Program team. Assisted health regions with sending notification of probable case statuses to patients. Responsible for completing data entry efforts in Hepatitis A and C co-infections and morbidity reports on a weekly basis to maintain current records and research data. Assisted the HIV Surveillance program with data entry and data cleaning in the eHARS database and the RedCap data management system to reduce and catch-up with workload volume. Assisted with any special projects lead by the HCV Program, as needed. Stephanie Sanchez - page 1

Customer Service Representative

May 2018 - Oct 2018 (6 months)

Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. Recorded transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.

Reconciled cash drawer by providing cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.

Complied with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof. Maintained customer confidence and protects bank operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Contractor

Staffmark

Feb 2018 - May 2018 (4 months)

Contracted with a professional services firm to deliver document review services. Trained to service clients by email, phone, and callback service. So ware trained in: Interactive Desk and Service NOW Senior Service Support Specialist

Suncoast Credit Union

Jan 2017 - Dec 2017 (1 year)

Reinforced basic skills and problem solving strategies for all Members Contact Center employees. Provided on-call guidance and tips on executing or relaying policies and procedures for credit union members to stay in compliance with rules and regulations.

Assisted Quality Assurance team with Members Contact Center trainees during the 45 day on-the-job training period.

Completed fulfillment requests for credit union members. During times of high call volume, answered phones and responded to members’ and prospective members’ requests in a courteous, professional and timely manner, providing prompt accurate and efficient service, with utmost concern for confidentiality, security and privacy of member data. Processed a variety of member financial transactions, such as withdrawals, deposits, posting credit card/loan payments, and transfers between accounts over a certain dollar amount for security and quality assurance. MCC Member Advocate

Suncoast Credit Union

May 2015 - Jan 2017 (1 year 9 months)

Made and received phone calls and responded to members’ and prospective members’ requests in a courteous, professional, and timely manner, providing prompt, accurate, and efficient service, with utmost concern for confidentiality, security, and privacy of member data. Determined membership eligibility by interviewing prospective members. Processed members’ financial transactions including, but not limited to, deposits, withdrawals, posting loan payments, transfers between accounts, and stop payments. Researched and resolved member issues and problems. Performed file maintenance, account changes and reconciliation, and error resolution as needed.

Stephanie Sanchez - page 2

Recognized referral opportunities and cross sold products and services pertaining to specific lending requests as well as other opportunities that may be available to the member, meeting Credit Union ancillary product cross selling goals

Followed proper procedures and policies including service level requirements, and monetary transaction authority limits.

Maintained an awareness of calls waiting, prioritized duties accordingly, and consistently worked toward meeting the required phone time and other requirements as set by MCC management. Attended job-specific training classes as requested by manager. This included, but is not limited to, completing annual BSA/AML Compliance Training and understanding employee’s role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training. Luxury Reservation Sales Specialist

Hilton

Jan 2013 - May 2015 (2 years 5 months)

Introduced our customers to products and services available through our partner companies Interacted with multiple online systems to identify hotel availability and room options Provided world class customer service

Worked to meet all key performance indicators

Energized by our vision to fill the earth with the light and warmth of hospitality, by being the first choice of hotel guests, team members, and owners alike

Hostess

Brinker International

Jun 2012 - Oct 2012 (5 months)

Welcoming Guests

Managing the wait list

Communicating Guest concerns to the Manager as appropriate Answering telephone within 3 rings and directing calls Education

Western Governors University

Bachelor's degree, Business Adminstration with concentration in Human Resources Management

2018 - 2021

Skills

Customer Service • Coaching • Critical Thinking • Financial Services • Sales • Microso Office • Microso Excel

• Microso Word • Microso PowerPoint • Microso Outlook Stephanie Sanchez - page 3

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