ROCHELLE LYONS-OKOKHERE, MA

Human Resources Generalist

C: 615-***-****, E: adgskg@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified Professional in Human Resources (PHR) candidate with experience in providing excellent customer service in HR policy and procedures, high-volume recruiting and managing Human Resource programs and corporate-wide organizational development initiatives.

New Hire Orientation Full-Cycle High

Volume Recruiting Performance Management

Employee On-boarding ATS-Social Media Sourcing Benefit Administration

HRIS Technologies Employment Law-FMLA-EEO HR Policy and Procedures

TECHNOLOGY PROFICIENCIES

HRIS, ATS and CRM Platforms: ADP, UltiPro, PeopleSoft, SAP, Salesforce, LMS, and Payroll Software. Social Media Platforms: LinkedIn and Facebook. Software Programs-Apps: Microsoft Word, Excel, PowerPoint, Outlook, Skype, Google and WebEx

PROFESSIONAL EXPERIENCE

Human Resources Generalist/Benefits Coordinator, Easter Seals TN, Brentwood, TN, Present

Selected to lead the on-boarding process for the Middle/West TN regions, while managing the completion and all pre-employment processes, including drug screens, background, reference and employment checks.

Stream-lined the hiring process during Covid-19 and introduced a virtual on-boarding/ new hire orientation process, while maintaining superior new hire experience.

Conduct weekly regional virtual and (in-person) new hire orientation sessions via Zoom.

Ensure new hires are entered in HRIS system and E-Verification system.

Manage all aspects of leave administration, including FMLA, unpaid leave and Families First Coronavirus Response Act.

Administer employee health and welfare benefits for 250 employees (new enrollments, termed benefits, COBRA letters, Life insurance, AD&D, STD, LTD and Retirement.

Manage open enrollment for benefits for dental, vision, medical and life insurance and implemented a new online employee self-serve program.

Respond to worker’s compensation claims and consulted employees and managers on agency’s process and procedures for all employee claims and injuries.

Maintain and audit personal and training files, as well as I-9 forms.

Update employee records in ADP Workforce Now.

Human Resources Generalist/Recruiting Coordinator, Contractor, Nashville, TN, 2018

Managed the virtual on-boarding process for doctors in the Eastern Region of a dental healthcare provider, including: contract development, licensing/credentialing oversight, HR background checks, HR and clinical orientations, screening and follow-up correspondence to candidates on employment status.

Steam-lined the on-boarding process to decrease the number of scheduling mistakes made in establishing the new hire start date and to formalize lines of communication between various departments.

Develop and update job postings on company, career and college website to attract qualified candidate to fill positions within the organization.

Human Resources Technician, TN Department of Corrections, Nashville, TN, 2018

Served as liaison to the public, administration, departments and out-side agencies in interpreting Tennessee Department of Corrections and the State of Tennessee Human Resources Department policies and procedures, while providing exceptional customer service.

Conducted high volume full cycle recruiting for hard to fill positions, including phone screens, pre-employment documentations, and background checks, which resulted in a 30% decrease in number of vacancies across several job classes.

Performed bi-weekly new hire orientations, including the review of federal laws, policies, and procedures, which decreased processing time of new hire paperwork such as I-9 forms.

Managed the processing of HR transactions into HRIS, including: payroll exceptions, employee promotions, separations, terminations and information changes, which increased data integrity.

Program Development Specialist, BTA Foundation, Nashville, TN, 2015 - 2018

Collaborated with a team of committee chairpersons, team leads and executive directors in the planning of major initiatives that attract over 15,000 attendees annually; meet deadlines for core duties, while taking on additional responsibilities.

Responsible for writing communications, including: program brochures, email marketing campaigns and digital reports, which resulted in a 20% increase in event sponsorship.

Recruited volunteers from various organizations to support annual event activities, which led to an increase in overall event operations.

Improved the accuracy of donor records by securing the usage of Salesforce CRM, which saved the foundation $30,000 and led to data security, improved team productivity via file-sharing and work-from-anywhere accessibility and a decrease in duplicate records.

PROFESSIONAL ORGANIZATIONS

Toastmasters International, Franklin, Tennessee

Society of Human Resources Management of Middle Tennessee (MTSHRM)

EDUCATION AND CERTIFICATIONS

Professional in Human Resources (PHR), Pending - Human Resources Certification Institute, Alexandria, VA

Master of Art, Adult Instruction and Performance Technology - University of Michigan, Dearborn, MI

Bachelor of Science, Human Resources Management - Western Michigan University, Kalamazoo, MI

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