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Manager Lean Six

Location:
Spring, TX
Posted:
October 08, 2020

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Resume:

Sergio Armijo

Houston, TX *****832-***-**** – adgsjn@r.postjobfree.com

Professional Summary

Enthusiastic Information Technology Manger eager to contribute to team success through hard work, diligence and excellent organizational skills. Successful 20-year leadership record which include building positive relationships with internal and external stakeholders. Clear understanding of how to build and manage a team through leadership and mentoring. Motivated to learn, grow and excel in fast paced environment. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Skills

Work History

Information Technology Manager 03/2000 to 07/2020

Deloitte – Houston, TX

• Interviewed, hired, trained and mentored 8 staff by coaching daily, leading performance reviews and offering constructive feedback.

• Developed and maintained $350,000 IT department operational livestreaming budget.

• Leadership

• Time Management

• IT Service Management

• ITIL

• Lean Six Sigma

• Budget administration

• Quality assurance

• Risk mitigation planning

• Budgets

• Business operations

• Project lifecycle management

• MS 360

• Cyber Security

• Flexible

• Product development

• Documentation Management

• Decision Making

• Supervision

• Forward leaning

• Process improvement

• Team building

• Communications

• Problem resolution

• Relationship development

• Problem Solving

• Flexibility

• Managing Up

• Open Minded

• Assisted in implementation of company-wide enterprise security strategy for network and hardware, business continuity plans, data protection and endpoint protection.

• Researched and recommended vendor contract costs, creating savings as high as 40% of total spent.

• Authored service level agreements for various functions, including call center and live streaming operations.

• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.

• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.

• Communicated regularly with customers concerning data exchange and technology integration.

• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

• Closely collaborated with project members to identify and quickly address problems.

• Developed team communications and information for Executive Committee meetings.

• Applied customer feedback to develop process improvements and support long-term business needs.

• Maintained positive customer relationships by responding quickly to customer service inquiries. Education

Bachelor of Science: Business Administration and Management University of Phoenix – 2005

9 Credits shy of MBA – Strayer University

US Army Veteran: 20 years: Master Sergeant (RET): Signal Corps-Information Systems Certifications and Training

• ServiceNow

• CompTIA Security+

• CompTIA A+ Technician

• Lean Six Sigma

• IITL - Foundations Certification

• Cisco Systems Network Academy

• MBA Program - Project Management - Strayer University

• Harvard Business School Publishing eLearning Program-Management

• Project Management Certification for IT Professionals

• MSG/E8 United States Army Reserve- Systems Signal Communications



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