Health Service Representative

Blen Tsige Genet

Farmingdale, NY ***** • 516-***-**** • adgshc@r.postjobfree.com • https://www.linkedin.com/in/blen-genet-31516577/ Health Care Management

Professional in Health Care Administration and experience promoting facility service improvements for healthcare facilities. Highly adaptable and dedicated to service excellence. Strong written and oral communication skills and ability to interface effectively with all levels of management, clinical staff, patients, families, and the community. Areas of Expertise

• Strategic Management • Project & Program Management • Operational Review & Analysis

• Quality Process Improvements • Financial Analysis / Budgeting • Current Reimbursement Issues

• Utilization Review • Healthcare Marketplace • Research & Analysis EDUCATION

Bachelor of Science in Health Care Management Colby-Sawyer College, New London, NH, 5/2018 Select Coursework: Biomedical Ethics, Essentials of Business, Health Care Economics and Policies, Health Care Systems, Healthcare Finance, Management and Human Relations, Marketing, Organizational Behavior, and Quantitative Reasoning AWARDS & DISTINCTIONS

Endowed Scholarship Award – Dean’s List

EXPERIENCE HIGHLIGHTS

NORTHWELL HEALTH, New Hyde Park, NY, 4/2019-Present Coordinator, Physician Billing

Supervise and train a high-performing team in daily operations of the billing department. Oversee payment reimbursements, cash deposits, the operating budget, and records maintenance. Communicate regularly with physicians and administrators to ensure all needs are met. Responsible for managing delinquent accounts, reporting, and clinical documentation requests. Key Accomplishment:

• Initiate process improvements for financial management, billing services, and case collections. MEDISYS HEALTH NETWORK – JAMAICA HOSPITAL, Melville, NY, 2/2019-4/2019 Customer Service Representative

Integral role as a liaison between patients and the hospital to include resolving issues, answering questions, and working with minimal supervision to ensure a streamlined workflow. Provided administrative support and verified referral sources. Efficiently handled a large volume of inbound and outbound calls. Key Accomplishment:

• Ensured regulatory compliance and accuracy for all charts, documents, and insurance information. COLBY-SAWYER COLLEGE, New London, NH, 8/2014-5/2018 Health Care Administration Student

Acquired extensive knowledge of healthcare administrative and operational processes, policies, and procedures. Conducted research and analysis to identify best practices, operational deficiencies, and corrective actions to take. Prepared reports, budgets, financial analyses, and flow charts, presenting recommendations for improvements. Key Accomplishments:

Blen Genet

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• Successfully executed team project analyzing hospital operations, suggesting changes to human resources policies and procedures to meet organizational goals.

• Developed system to coordinate job descriptions and responsibilities with performance appraisals. WEBSTER HOSPITAL, COLBY-SAWYER COLLEGE, New London, NH, 1/2018-5/2018 Hospital Intern, Legal and Regulatory Affairs

Completed Capstone Senior Project for consulting firm in Webster Hospital. Planned, organized, and coordinated project research and ensured timely achievement of project goals, timelines, and budgets. Evaluated analyses on multiple hospitals to assess patient services. Utilized strategic management concepts to form a strategic plan for overall improvement. Key Accomplishments:

• Spearheaded and implemented new system in hospital in which patients receive care regardless of ability to pay.

• Administered patient survey on service improvements that indicated satisfactory improvements made over a short time period.

• Consulted with hospital management to reduce the cost of transportation for new site development, locating a convenient location for the hospital.

YEKATIT 12 HOSPTIAL MEDICAL COLLEGE, Addis Ababa, Ethiopia, 7/2017-8/2017 Health Care Management Intern

Performed administrative duties, answered telephone, and provided quality customer service. Developed projects to evaluate and ensure quality and safe care. Audited insurance/third-party payer claims to ensure accuracy of claims and correct reimbursement.

MYUNG SUNG CHRISTIAN MEDICAL CENTER, Addis Ababa, Ethiopia, 5/2016-8/2016 Human Resource Intern

Completed special projects in human resources. Assisted in hiring process, including reviewing and editing job descriptions, screening potential candidates, interviewing candidates, and assisting with new-hire orientation. LEADERSHIP EXPERIENCE

MEDICAL RESERVE CORPS CLUB, COLBY-SAWYER COLLEGE, New London, NH, 10/2015-5/2018 Team Member

• Coordinated activities aimed at improving public health of school community and creating awareness of preventive health measures, increasing the number of students acting on important issues.

• Participated in debates on health and wellness as well as training on consent and respect. COLBY-SAWYER COLLEGE MATHEMATICS CLUB, New London, NH, 9/2016-5/2018 Team Member

• Focused on engaging students with mathematics by helping students solve complex problems. Helped plan and coordinate club events and activities to engage students with math. Blen Genet

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YOUNG WOMEN CHRISTIAN ASSOCIATION (YWCA), Addis Ababa, Ethiopia, 5/2015-8/2015 Mentor and Instructor, Assistant Intern

• Tutored and mentored underprivileged children/students in academics and the English language; raised funds for school supplies.

• Advocated for educational, economic, and social changes for women in Ethiopia and around the world. MODEL UNITED NATIONS, Addis Ababa, Ethiopia, 11/2013-4/2014 Chairman

• Finalized topics prior to conference and prepared communication platform to facilitate delegates’ introductions. Authored detailed report outlining preparation plan for committee.

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