Site Manager
Resume:
Solomon Nathaniel Balban
*** ***** **** ******, ********, MA 01569, email: *******@***.***, phone: 774-***-****
Objective
To manage and supervise a team with the highest quality of care with compassion to individuals served in a group living environment and other settings. Skilled in residential management, results oriented supervision, case management and a strong desire to support individuals reach their goals. Motivating and inspiring a team managed to provide optimal care and service to clients in our services.
Experience
Site Manager, ACCS Site Manager, Northbridge House for people served with psychiatric disabilities April 1st 2019 to present
Responsibilities
I. Program Management and Development
Leadership
Collaborate with Team Leader and GLE Manager in ongoing review of program design, procedures, and staffing to meet evolving individual service, funding, and community needs
Establish and maintain consistent means for communication with staff individually and as a team to ensure timely sharing of information
Ensure that program services, policies, and records meet all relevant requirements
Establish positive relationships with DMH representatives through regular dialogue
Promote a workplace that protects the health and safety of Persons engaged in services, staff and visitors including: compliance with DPH and MAP requirements, routine fire drills, Infection Control and Universal Precautions, Riverside Transportation policies, building security, and facility maintenance (furnishings, physical site, and equipment).
Financial management
Develop and/or monitor annual budget (revenue and expenses) with Team Leader
Ensure the secure handling of petty cash accounts, credit cards, rents, and rep-payee accounts in conformance with agency and State regulations
Quality management
Participate in Quality Management activities and initiatives, including development and tracking of relevant outcome measures, performance targets and program goals
Respond to Incidents and Complaints as per Riverside & DMH policies and procedures
II.Personnel Management
Hiring
Establish staffing level needs and responsibilities in conjunction with GLE Manager, ensuring that staffing is commensurate with service needs, within budget limitations, and in within the staffing requirements set forth in the scope of ACCS services.
Collaborate with GLE Manager to ensure timely hiring of qualified personnel
Ensure that all new personnel receive necessary orientation and initial training within the agency and program(s)
Supervising
Provide regular supervision, including modeling and observation of practice
Provide regular feedback for supervisees and engage in performance improvement and progressive disciplinary plans in keeping with Riverside policy, as needed
Complete and submit all Personnel and Payroll related paperwork
Evaluating
Establish performance goals with supervisees
Complete regular evaluation of performance as per Riverside policy
Training
Ensure that supervisees meet mandated training and certification requirements for their position and that copies are on file at the program and forwarded to Human Resources
Promote education and professional development that is responsive to program needs
I.Clinical/Rehabilitation Services
Interventions competency
Teach skills and techniques that foster independence, encourage problem-solving, decision making, and participation in the treatment and recovery process
Demonstrate use of evidence-based and best practices
Demonstrate use of natural supports and community resources in intervention strategies
Develop strategies to promote self-management and minimize relapse
Work collaboratively with Team Leader, GLE Manager, and Primary Team members delivering evidence-based, culturally competent care.
Documentation competency
Reflect all aspects of assessment, planning, interventions, and outcomes in relevant documentation in accordance with agency, statutory and funding requirements, as indicated by supervisor
Crisis management competency
De-escalate crises experienced by Persons served through the exploration of skills and strategies to reduce symptoms and promote self-discovered ways of coping.
Provide intervention and leadership in crisis situations, coordinating immediate response and ongoing prevention measures, promoting safety of Persons served, staff and community, and protecting human rights.
Report incidents according to Riverside and DMH policies and procedures
Quality improvement
Utilize outcome and other data in development and revision of individual plans and program plans and activities
Community relations and resources competency
Promote the principle that communities, programs, staff, and Persons served are interconnected and interdependent
Develop linkages with community resources.
Promote natural supports
Match Persons with entitlement and benefit programs and legal and advocacy resources.
Advocate to stakeholders, as well as for local, state, and federal policy changes for better access to public resources
Promote natural supports
II.Professional Development
Cultural competency
Support the inclusion of all Persons.
Identify one’s own biases
Assess cultural factors to ensure formulation of relevant services
Provide services in preferred communication style and language of person served
Interpersonal and professional role competency
Conduct actions and communication with all personnel, Persons served, family members, communities, and DMH representatives in a professional, fair and respectful manner
Conduct work in an ethical manner including maintaining the security and confidentiality of information
Accept and incorporate constructive feedback
Instill hope and promote recovery in interactions with Persons served, staff, families, other providers and the public
Emphasize choices available to facilitate goal achievement, including service options and opportunity for transition of services
III.General and Administrative
Ensure the maintenance of all files and materials in a neat and organized fashion
Manage and maintain program resources and physical sites to ensure safety, fiscal responsibility, environmental responsiveness
Read and follow procedures as detailed in Riverside’s policy manuals, and division and program specific policies and procedures
Attend supervision, staff meetings and required training as scheduled by supervisor.
Develop and post staffing schedule commensurate with program needs and within budget limitations, including necessary scheduling of relief and overtime staffing
Identify and report site repair needs to Team Leader, Facilities Coordinator and/or landlord as needed
Conduct and document at least semi-annual site inspections to ensure that assigned properties and sites are kept clean and in good repair, that fire hazards are minimized, and that all necessary and required equipment is present and in good working order.
Calculate, collect and submit rents and keep accurate documentation of rent calculations and payment
Ensure that fire drills are conducted and documented as per regulation
Perform other related duties as assigned in conjunction with supervisor
Non-essential Duties and Responsibilities:
The nature of community work and staffing patterns necessitates that management staff be generalists and must understand that at any given time they may be called upon to perform duties beyond those listed above to meet individual or program needs. Under special circumstances, certain duties may not be essential for the house manager.
Attend to routine household maintenance duties. (example: changing light bulbs, plunging toilets, yard work, installing curtains)
Provide supervision of Persons served on trips or outings of longer than eight hours, and/or up to several days.
Site Manager, ACCS Site Manager, Congress House. December, 21 2018 – April 1st 2019
Essential Duties and Responsibilities
I. Program Management and Development
Leadership
Collaborate with Team Leader and GLE Manager in ongoing review of program design, procedures, and staffing to meet evolving individual service, funding, and community needs
Establish and maintain consistent means for communication with staff individually and as a team to ensure timely sharing of information
Ensure that program services, policies, and records meet all relevant requirements
Establish positive relationships with DMH representatives through regular dialogue
Promote a workplace that protects the health and safety of Persons engaged in services, staff and visitors including: compliance with DPH and MAP requirements, routine fire drills, Infection Control and Universal Precautions, Riverside Transportation policies, building security, and facility maintenance (furnishings, physical site, and equipment).
Financial management
Develop and/or monitor annual budget (revenue and expenses) with Team Leader
Ensure the secure handling of petty cash accounts, credit cards, rents, and rep-payee accounts in conformance with agency and State regulations
Quality management
Participate in Quality Management activities and initiatives, including development and tracking of relevant outcome measures, performance targets and program goals
Respond to Incidents and Complaints as per Riverside & DMH policies and procedures
III.Personnel Management
Hiring
Establish staffing level needs and responsibilities in conjunction with GLE Manager, ensuring that staffing is commensurate with service needs, within budget limitations, and in within the staffing requirements set forth in the scope of ACCS services.
Collaborate with GLE Manager to ensure timely hiring of qualified personnel
Ensure that all new personnel receive necessary orientation and initial training within the agency and program(s)
Supervising
Provide regular supervision, including modeling and observation of practice
Provide regular feedback for supervisees and engage in performance improvement and progressive disciplinary plans in keeping with Riverside policy, as needed
Complete and submit all Personnel and Payroll related paperwork
Evaluating
Establish performance goals with supervisees
Complete regular evaluation of performance as per Riverside policy
Training
Ensure that supervisees meet mandated training and certification requirements for their position and that copies are on file at the program and forwarded to Human Resources
Promote education and professional development that is responsive to program needs
IV.Clinical/Rehabilitation Services
Interventions competency
Teach skills and techniques that foster independence, encourage problem-solving, decision making, and participation in the treatment and recovery process
Demonstrate use of evidence-based and best practices
Demonstrate use of natural supports and community resources in intervention strategies
Develop strategies to promote self-management and minimize relapse
Work collaboratively with Team Leader, GLE Manager, and Primary Team members delivering evidence-based, culturally competent care.
Documentation competency
Reflect all aspects of assessment, planning, interventions, and outcomes in relevant documentation in accordance with agency, statutory and funding requirements, as indicated by supervisor
Crisis management competency
De-escalate crises experienced by Persons served through the exploration of skills and strategies to reduce symptoms and promote self-discovered ways of coping.
Provide intervention and leadership in crisis situations, coordinating immediate response and ongoing prevention measures, promoting safety of Persons served, staff and community, and protecting human rights.
Report incidents according to Riverside and DMH policies and procedures
Quality improvement
Utilize outcome and other data in development and revision of individual plans and program plans and activities
Community relations and resources competency
Promote the principle that communities, programs, staff, and Persons served are interconnected and interdependent
Develop linkages with community resources.
Promote natural supports
Match Persons with entitlement and benefit programs and legal and advocacy resources.
Advocate to stakeholders, as well as for local, state, and federal policy changes for better access to public resources
Promote natural supports
V.Professional Development
Cultural competency
Support the inclusion of all Persons.
Identify one’s own biases
Assess cultural factors to ensure formulation of relevant services
Provide services in preferred communication style and language of person served
Interpersonal and professional role competency
Conduct actions and communication with all personnel, Persons served, family members, communities, and DMH representatives in a professional, fair and respectful manner
Conduct work in an ethical manner including maintaining the security and confidentiality of information
Accept and incorporate constructive feedback
Instill hope and promote recovery in interactions with Pkersons served, staff, families, other providers and the public
Emphasize choices available to facilitate goal achievement, including service options and opportunity for transition of services
VI.General and Administrative
Ensure the maintenance of all files and materials in a neat and organized fashion
Manage and maintain program resources and physical sites to ensure safety, fiscal responsibility, environmental responsiveness
Read and follow procedures as detailed in Riverside’s policy manuals, and division and program specific policies and procedures
Attend supervision, staff meetings and required training as scheduled by supervisor.
Develop and post staffing schedule commensurate with program needs and within budget limitations, including necessary scheduling of relief and overtime staffing
Identify and report site repair needs to Team Leader, Facilities Coordinator and/or landlord as needed
Conduct and document at least semi-annual site inspections to ensure that assigned properties and sites are kept clean and in good repair, that fire hazards are minimized, and that all necessary and required equipment is present and in good working order.
Calculate, collect and submit rents and keep accurate documentation of rent calculations and payment
Ensure that fire drills are conducted and documented as per regulation
Perform other related duties as assigned in conjunction with supervisor
Non-essential Duties and Responsibilities:
The nature of community work and staffing patterns necessitates that management staff be generalists and must understand that at any given time they may be called upon to perform duties beyond those listed above to meet individual or program needs. Under special circumstances, certain duties may not be essential for the house manager.
Attend to routine household maintenance duties. (example: changing light bulbs, plunging toilets, yard work, installing curtains)
Provide supervision of Persons served on trips or outings of longer than eight hours, and/or up to several days.
Mental Health Counselor, Riverside Community Care, Congress House for people with psychiatric disabilities
(ACCS) October 1, 2018- December, 2018
Responsibilities
Assist in developing Individualized Action Plans.
Implement all service and behavior plans.
Implement activities that facilitate the development of valued roles and personal relationships in the community.
Assist individuals in daily routines.
Implement all procedures that ensure the health, safety and well-being of individuals.
Implement all prescribed medical and medication protocols.
Ensure safety and cleanliness of the physical site.
Assist individuals to access and/or provide transportation.
Review and complete all required documentation.
Communicate pertinent information to stakeholders.
Acquire and maintain all required certifications.
Participate in team meetings, supervisions, and other assigned meetings.
Perform other duties as assigned.
Program Supervisor (Assistant Manager), Southold House, Alternatives Unlimited for persons with Developmental Disabilities, May 2018- October 2018
Responsibilities
Provide direct supervision to the Awake Overnight staff.
Assist the Program Coordinator in the general running of the program.
Assist the Program Coordinator in the management of the budget and the daily program schedule.
Assume Program Coordinator responsibilities in the absence of the Coordinator.
Develop and implement all habilitation, whole life, and other service plans.
Implement activities that facilitate the development of valued roles and personal relationships in the community.
Assist individuals to perform daily routines.
Implement all procedures that ensure the health, safety, and well-being of individuals served.
Program (Manager) Coordinator, Northbridge House, Alternatives Unlimited for persons with Developmental Disabilities, January 7, 2016- May 2018
Responsibilities
Develop and implement component goals, objectives, and work plan tasks that are directed
toward accomplishing the Agency’s Mission and Vision.
Provide goal oriented supervision to Counselors and Program Supervisor.
Facilitate weekly staff meeting.
Develop and manage program budget.
Ensure optimum program coverage through the development and monitoring of the program schedule.
Ensure the development and implementation of all habilitation, whole life, and other service plans.
Facilitate and monitor the implementation of activities that facilitate the development of valued roles and personal relationships in the community.
Develop and monitor the implementation of all procedures that ensure the health, safety and well-being of individuals served.
Monitor the implementation of all prescribed medical and medication protocols.
Develop and monitor the implementation of all procedures that ensure physical safety and cleanliness of the program.
Assist people to access, and/provide all needed transportation.
Participate in supervision, team, and other assigned meetings.
Review and complete all required documentation.
Communicate all pertinent information to all stakeholders.
Acquire and maintain all required certifications.
Perform other related tasks as assigned.
Program Supervisor, Northbridge House, Alternatives Unlimited for persons with Developmental Disabilities, June 7, 2015 to January 7, 2016
Responsibilities
Provide direct supervision to the Awake Overnight staff.
Assist the Program Coordinator in the general running of the program.
Assist the Program Coordinator in the management of the budget and the daily program schedule.
Assume Program Coordinator responsibilities in the absence of the Coordinator.
Develop and implement all habilitation, whole life, and other service plans.
Implement activities that facilitate the development of valued roles and personal relationships in the community.
Assist individuals to perform daily routines.
Implement all procedures that ensure the health, safety, and well-being of individuals served.
Implement all prescribed medical and medication protocols.
Implement all procedures that ensure physical safety and cleanliness of the program.
Assist people to access, and/or provide, all needed transportation.
Participate in supervision, team, and other assigned meetings.
Review and complete all required documentation.
Communicate all pertinent information to all stakeholders.
Acquire and maintain all required certifications.
Perform other related tasks as assigned.
Counselor, Bishop House Program, Alternatives Unlimited for persons with Psychiatric Disabilities (CBFS) October 28, 2012- June 7, 2015
Responsibilities
Assist in developing Individualized Action Plans.
Implement all service and behavior plans.
Implement activities that facilitate the development of valued roles and personal relationships in the community.
Assist individuals in daily routines.
Implement all procedures that ensure the health, safety and well-being of individuals.
Implement all prescribed medical and medication protocols.
Ensure safety and cleanliness of the physical site.
Assist individuals to access and/or provide transportation.
Review and complete all required documentation.
Communicate pertinent information to stakeholders.
Acquire and maintain all required certifications.
Participate in team meetings, supervisions, and other assigned meetings.
Perform other duties as assigned.
Committees Involvement
Health and Wellness Committee
Diversity and Inclusion Committee
Maximizing Middle Management Committee
LGBTQ+ Commitee
Trainings:
Trauma Informed Care
The Prepared Manager
Rehab and Recovery
Crisis and Problem Solving
Person Centered Approach
Building and Effective Team
Management Orientation
Descalation
Certifications
Wellness Action Recovery Plan Course Completion -April 10, 2012
Peer Facilitator Training Course, Recovery Learning Center of Central Massachusetts, -March
12, 2012
CPR/First Aid Medication Administration Program SOLVE
Education
Conventual Franciscan Friars, Consecrated Religious Life, 1996-2012
Dominican University College (Philosophy and Theology) 2009-2011
Holy Names College (Working on Philosophy Major) 1993-1995
College of the Desert (High School Diploma) June 1991
References provided upon request.
Contact this candidate