Manager Social Media
Resume:
MARIE E.
PIERRE
@ adgsdh@r.postjobfree.com
George Town, Exuma
EX-29425
a
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Experienced Individual with over twenty years of
experience in hospitality Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
PROFESSIONAL SUMMARY
American Hotel & Lodging
Educational Institute
USA • 04/2020
Hospitality Manager:
Leadership: Hospitality
Administration And
Management
SKILLS
• Time management
• Problem-solving skills
• Problem resolution
• Team management
• Customer service
• Project organization
• Operational improvement
• File management
• Relationship development
• Business operations
Quality improvement
leadership
•
Employee rewards and
motivation
•
EDUCATION
Sandals Emerald Bay - Guest Experience Manager
Exuma, Bahamas • 02/2019 - 07/2020
Sandals Emerald Bay - HR Assistant
Exuma, Bahamas • 05/2017 - 07/2020
WORK HISTORY
Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
•
Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
•
Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
•
Enhanced response and resolution systems to meet
changing demands.
•
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
•
Oversaw regulated greeting and internal processing of guests upon arrival.
•
Surveyed guests to check for areas in need of
improvement.
•
Provided guests with above-and-beyond service,
including making outside venue reservations and setting up tours.
•
• Recruited and screened qualified potential employees. Ministry Of Tourism
Exuma, Bahamas • 06/2020
Compliance Training:
Tourism And Travel Services
Marketing Operations
Sandals Corporate University
Jamaica • 01/2020
Certificate of Achievement :
Train The Trainer
Sandals Corporate University
Jamaica • 01/2020
Certificate of Achievement :
Coaching & Mentoring
New Skills Acaday
USA • 05/2020
Certification : Wedding
Certification
New Skills Academy
USA • 05/2020
Certification : Meeting And
Event Planning
Alison
USA • 04/2020
Certificate : Hospitality
Management: Food And
Beverage Services
Alison
USA • 05/2020
Certificate : Hospitality
Management: Hotel
Operations
Institute Of Professional
Certified Manager
Virginia
Certification : Certified
Manager
Sandals Emerald Bay - Acting Director of Guest Services Exuma, Bahamas • 12/2018 - 03/2019
Sandals Emerald Bay - Wedding Events Assistant Manger Exuma, Bahamas • 01/2018 - 02/2019
Sandals Emerald Bay - Photo Shop Supervisor/Acting Manager
Exuma, Bahamas • 11/2016 - 01/2019
Grand Isle Resort & Spa - Executive Assistant/Events & Wedding Coordinator
Exuma, Bahamas • 10/2014 - 01/2015
• Managed employee exit interviews and paperwork.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
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Delivered friendly assistance with new hires throughout interviewing and hiring process.
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Tracked various statistics and kept detailed records to support human resources department.
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Resolved conflicts and negotiated mutually beneficial agreements between parties. Handled a number of calls daily to address customer inquiries and concerns.
Monitored social media and online sources for guest complaints. Transported guest to required locations.
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Worked with bridal parties to ensure their needs are met. Also work with the banquet teams including pastry chef, florist and entertainers carries out their duties. Bridal parties bunderstand needs and provide
Exceptional services. Supervised a team of ten and ensured event protocols are met at all times.
•
Managed and empowered a team of fifteen, carried out team evaluations, internal inventories and ensure
customer satisfaction. Drove operational improvements which resulted in savings and improved profit margins.
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Ensure the day to day operations went smoothly while completing executive tasks and managed complex
calendars and administrative functions. Carried out basic accounts duties, monthly inventory's and input Resturant profits. Managed all weddings and events.
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Fluor Daniel
USA
Certification : Human
Resources Management
CERTIFICATIONS
• Certified Manager
• Wedding Planner
• Event Manager
• Coaching & Mentoring
• Leadership
Ministry Of Tourism - Administrative Specialist
Exuma, Bahamas • 03/2005 - 06/2010
Fluor Daniel - Logistics Specialist
USA, FL • 06/2000 - 06/2003
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