Manager Customer Care
Resume:
NAZIA BASHIR
D/*: BASHIR AHMAD
Address: CHAK!no. 140 GB Tahsil Samundri Distt. Faisalabad
Contact: ****-*******.***********
oOBJECTIVE
“To work diligently, keeping in mind the highly competitive corporate world where innovative strategy and a progressive outlook are necessities towards career advancement. Currently I am geared to contribute aggressively towards company success. I sincerely believe that this objective can be achieved by putting in my best”.
oSUMMARY
Accomplished business manager with demonstrated ability to plan, coordinate and execute initiatives dealing at both middle and Top Levels.
10+ Years’ experience in different fields of Sales/Marketing/Corporate/Priority/Relationship & Customer Services, up selling, Targets base revenue.
Decisive and results-oriented individual, able to efficiently and effectively prioritize a broad range of work.
oMANAGEMENT SKILLS
Business Development: Professional Networking, Relationship Management, Negotiations, Effective Communication.
Customer Services: Commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner.
oTECHNICAL SKILLS
Application Software: Extensive experience of MS-Word, MS-PowerPoint, MS-Excel, MS-Outlook, SPSS, Corel Graphics. Business applications
oPROFESSIONAL EXPERIENCES
U phone Franchise (Noori gate Sargoda. 5th feb 2017 to til)
Customer care & management officer.
oEstablished long lasting business relationships which are mutually beneficial for Company and customers.
oEnsuring & achieving the required Customer Services Standards.
oEnsured & forecasted the corporate revenue.
oProvided the personalized service to client’s by guiding them about products, services & benefits that they can avail.
oEnsured customer’s feedback presented to line manager for providing customer satisfaction.
oUsing People-oriented approach, tried to see things from customers’ perspective.
oPlanning and implementing strategies for customer satisfaction.
oManaged and analyzed the team activities and performance.
oArranged product demonstration sessions with customers.
oCreated product & brand awareness in the market.
oEnhanced the acceptability of new products in Market
Zong Franchise (Samundri. 1st November 2013 to 16 October 2016)
Customer services Officer (permanent)
oEnsuring & achieving the required Sales Target.
oEstablished long lasting business relationships which are mutually beneficial for Company and customers.
oEnsuring & achieving the required Customer Services Standards.
oProvided the personalized service to client’s by guiding them about products, services & benefits that they can avail.
oMonitored timely activation of various services of relevant customers.
oEnsured high revenue and customer retention for longer period.
oPlanning and implementing strategies for customer satisfaction.
oManaged and analyzed the team activities and performance.
oArranged product demonstration sessions with customers.
oCreated product & brand awareness in the market.
Warid Telecom (Samundri 1Sep 2011 to March 2013 )
oEnsuring & achieving the required Sales Target.
oEstablished long lasting business relationships which are mutually beneficial for Company and customers.
oEnsuring & achieving the required Customer Services Standards.
oEnsured & forecasted the corporate revenue.
oUsing People-oriented approach, tried to see things from customers’ perspective.
oPlanning and implementing strategies for customer satisfaction.
oManaged and analyzed the team activities and performance.
oArranged product demonstration sessions with customers.
oCreated product & brand awareness in the market.
oEnhanced the acceptability of new products in Market
Sarina Air Travel (Pvt.) Ltd Faisalabad. 1stMay, 2010to June 2011
Customer Relationship manager
oMonitored timely activation of various services of relevant customers.
oEnsured proper behavior /discipline /punctuality as per the requirements.
oIdentified and resolved the major issues faced by customers causing dissatisfaction.
oEnsured customer’s feedback presented to line manager for providing customer satisfaction.
oUsing People-oriented approach, tried to see things from customers’ perspective.
oPlanning and implementing strategies for customer satisfaction.
oManaged and analyzed the team activities and performance.
oArranged product demonstration sessions with customers.
oCreated product & brand awareness in the market.
oEnhanced the acceptability of new products in Market
oACADEMIC QUALIFICATIONS
Bachelors in Arts 2008
(BISE),
Intermediate 2005
(BISE) Arts, sociology, Economics
Secondary School
(BISE) Arts, general science 2003
oPROFESSIONAL TRAININGS
Selling Skills
Service Excellence
Priority Services
Relationship Building.
Team Building
Telephone Doctor
Customer Retention
Excel
Stress Management
oREFERENCES
Available as required.
Contact this candidate