ROHIT ADLAKHA

Mobile: 099********

E-Mail: adgsap@r.postjobfree.com

Dear Sir/ Madam,

Review of my credentials will confirm that I am capable of serving as the catalyst for achieving revenue objectives and organic growth through effective contributions. I possess approx 13 years' of experience in Ticketing, Customer Support, Trade Partners Support, Packages and Tour Arrangements in Travel Industry.

I am presently associated with British Airways at Gurgaon.

I understand that working for an organization requires a candidate who is team oriented and is able to deal with people in various departments. I am confident that I possess these skills, which will help me to perform the job efficiently and effectively.

My goal is to transit my enthusiasm, creativity & experience into a position, where I continue to provide the strategic and tactical leadership critical to retaining valued customers of an organization. I am certain that my presence in a team will prove to be beneficial to an organization.

As such, I would welcome an opportunity to speak with you to evaluate your needs & share my ideas.

Thanking you.

Sincerely,

ROHIT ADLAKHA

Enclosed: as below

ROHIT ADLAKHA

Mobile: 099********

E-Mail: adgsap@r.postjobfree.com

Aiming for challenging assignments in Ticketing/Packages/Tours with a reputed organization in Travel Industry

Location Preference: Round the Globe

An Overview

A competent professional offering more than 12 years of experience in Customer Service, FIT and corporate Ticketing, Packages and Tours in Travel Industry.

Presently Serving Trade Partners of British Airways.

Thorough knowledge of the various travel Market and excellent sales ability.

Good experience of tailor-made reservations.

Great ability to plan and market tour packages.

Improved efficiency, productivity and profitability through automation and process improvement.

Remarkable ability to work under pressure and to effectively manage and motivate a team.

Excellent organizational skills and solid experience using a GDS.

In-depth computer skill with strong ability to apply CRS system.

Great team player with great innovation, energy and desire to drive others.

Possesses excellent communication, relationship management, and analytical skills.

Excellent customer service experience.

Career Record

Since 11th July 2016 working with “British Airways” and handling Trade Partners.

Accountabilities

Handling Queries from Trade partners across the globe key markets (IND/DXB/MCT/JNB/UK/US).

Begin with Customer support handling passenger’s queries across the Globe later Promoted to handle Trade Partners to assist them with their queries.

Training trade partners with their fare and pricing related issues.

Training team members with respective feedback from Trade partners.

Worked with Southall Travels (UK) at Gurgaon from 27th January 2009 till 9th July 2016.

Accountabilities

Handling FIT and corporate ticketing both. (Southalltravel, away holidays and corporate ticketing for apple house).

Planning work schedules for team members.

Train employees in advising customers on current traveling conditions, planning customer travel and itineraries, ticketing and booking functions, and in calculating costs for transportation and accommodations from current transportation schedules and tariff books and accommodation rate books.

Review employee ticketing and sales activities to ensure cost calculations, booking, and transportation scheduling are in accordance with current transportation carrier schedules, tariff rates, and regulations and that charges are made for accommodations.

Made all necessary travel arrangements through GDS travel systems, including airline, hotel, transportation reservations, travel advances.

Prepared Expense Reports/Travel Expense Vouchers for travellers, obtaining authorized signatures; worked with travellers in submitting Foreign Trip Reports where applicable.

Maintained relationship with airline hotels and suppliers in overseas locations and assisted corporate clients when required.

IBM Daksh Business process services Pvt. Ltd. (5th May 2008 to 25th Jan 2009 as a Senior Executive)

Worked in UDAAN Process.

Identify customer needs and desires along with budget and schedule to select appropriate destinations, accommodations and other travel plans

Covered markets in India and US.

Called vendors to ensure extension of payment deadlines when necessary.

Routinely made decisions regarding appropriate airfare based on lab policy, information provided by traveller and the likelihood that travel plans could change.

Identified special travel documentation requirement.

Prepared Expense Reports/Travel Expense Vouchers for travellers, obtaining authorized signatures; worked with travellers in submitting Foreign Trip Reports where applicable.

Provide ticket transactions processing.

Offer sales and services along sales policy development.

Provide hotel reservation bookings along with specifications for direct consumer packages.

Book large group travel for businesses including conference rooms and bus or shuttle transportation.

Issued tickets directly through GSA of few respected airlines by issuing and sending them XO, MPD and MCO.

Make My Trip (From 9th April 2007 to 4th May 2008 as an Executive)

Identify customer needs and desires along with budget and schedule to select appropriate destinations, accommodations and other travel plans

Covered markets in India and US.

Routinely made decisions regarding appropriate airfare based on lab policy, information provided by traveller and the likelihood that travel plans could change.

Identified special travel documentation requirement.

Prepared Expense Reports/Travel Expense Vouchers for travellers, obtaining authorized signatures; worked with travellers in submitting Foreign Trip Reports where applicable.

Book large group travel for businesses including conference rooms and bus or shuttle transportation.

Issued tickets directly through GSA of few respected airlines by issuing and sending them XO, MPD and MCO.

Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.

Attended staff and training meetings.

Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services.

Commenced Career on 12th Sept 2005 with “Onliners Global Services” (A subsidiary of SITA Tours U.S.A.) as a Reservation Executive till 29th March 2007.

Identify customer needs and desires along with budget and schedule to select appropriate destinations, accommodations and other travel plans.

Provide detailed estimates for customers that include all aspects of travel needs

Serve personal and business travel needs

Responsible for answering all phone calls from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner.

Collected fees, and provided customer with travel documentation.

Kept informed of airline rules and regulations, tariffs and other industry requirements.

Adeptly dealt with different airline/airfare contracts and pricing structures.

Monitored and utilized all in-house contracted vendors for client travel.

Cross sold other company products and services.

Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors and in-house groups.

IT Skills

MS Word, Excel, PowerPoint, MS Outlook

Reservation Skills

SITAR(IC Reservation System)

Amadeus

Saber

World Span

Gabriel

Galileo

Pegasus (British Airways front end GDS against Amadeus)

Educational Credentials

One year Diploma Course in Aviation & Hospitality Management (with Industrial Training, First-Aid Training & In-flight Training) from Air Hostess Academy Lajpat Nagar, New Delhi.

Pursuing B.A. from School of Open Learning.

Training / Seminar Attended

Industrial Training of a month from “THE AMBASSEDORS SKYCHEF”.

In flight Training with “Jet Airways”.

Mobilizing and Appraised AHA in many colleges, schools and FICCI auditorium.

Personal Dossier

Date of Birth : 17th April 1984

Address :

Languages Known : English, Hindi

Contact this candidate