Manager Analyst

Denise Cuffe

Minneapolis Area, MN

Cell: 952-***-****

Email: adgsa2@r.postjobfree.com

Summary

Results oriented business analyst with the ability to collaborate and build relationships at all levels of the organization. I have 10+ years professional experience in the business analyst arena with emphasis on process documentation, system functions, testing, functional requirements, project SME, analytics, project management, system enhancements and upgrades. I have more than 5 years training experience, enjoy teaching and training others and am quick to learn new technology. I am known for my team leadership, customer service, initiative, passion, enthusiasm, capacity, interpersonal skills and internal and external credibility.

Education

• 2009 - BA Concordia University

Major: Information Technology Management

Boynton Health

Business Systems Analyst

January 2020 - Present

Daily Activities

• Provisioning / Deprovisioning user access

• Creating templates and questionnaires for provider notes

• Creating and updating reports

• Determining ways to resolve end user issues

• Creating documentation for tasks performed

• Communicate with Manager regarding issues

• Connect with end users and co-workers for issue resolution Projects

• Involved in adding provider signatures

• Review project, perform and communicate the project changes, create and perform test plans then move changes into the production environment

System Utilized

PNC - Point and Click Electronic Health Recod

Dentrix - Dental Electronic Health Record

NextGen - Optical Electronic Health Record

MS/Google products (Excel, OneNote,Visio, Word, Google Products ) TeamDynamix - Service Management System

Xcel Energy

(Contractor with Genesis10)

Analyst

September 2018 - December 2019

Projects

• Met with category managers to determine and assist in root cause vendor invoice resolution

- Performed research on specific types of invoice resolution

- Collaborated with team to summarize resolutions and communicate to management

• Performed reconciliation and research for vendor service invoices

- Assisted in creating the reconciliation process

- Created the reconciliation research process

- The reconciliation assisted management in vendor accruals

• Connected with vendors to assist category managers and accounts payable in updating the SAP vendor database

• Worked on creating new process for automated invoices with vendors

• Liaison between the category managers and AP

• Assisted with a project for creating a new tool related to Business Unit and Supply Chain Communication

- Gathered requirements from business units

- Created use cases

- Created job aids for end user training

- Created test cases for UAT and E2E testing

• Involved in updating a process related to project safety documentation

- Created job training material

- Created a presentation to communicate the process changes with management

- Presented the new process to end users

• Assisted team members in various other projects

Systems Utilized

Content Manager - Document Repository

Emptoris - Contract Management

IDP Tool - Integrated Demand Planning

MS products (Access, Excel, OneNote, Outlook, PowerPoint, SharePoint, Visio, Word) Rational - document tracking for project management SAP - System Application and Products/Enterprise Resource Planning Moved from Minnesota to Arizona then back to Minnesota between 10/17 - 6/18. Allina Health, Minneapolis, MN

Senior Business Analyst

December 2011 through October 2017 September 2004 through April 2008 Projects - Waterfall/Traditional Methodology

• ServiceNow document project

- Created initial project process documentation

- Trained the project team on the initial processes

- Updated/created team process documentation

- Reviewed the team processes

- Facilitated project meetings and tracked the project progress

• HIE (Health Information Exchange) implementation project

- Created process documentation and verified content was correct

- Performed UAT (User Acceptance Testing) and upgrade testing

- Facilitated HIE project team meetings in place of the project manager

- Gathered and recommended report requirements

• Team cross training

- Updated or created team processes including Word (step by step instruction) and Visio

(functional diagram) documentation

- Created cross-functional diagrams with multiple team involvement Communication

• Created process documentation and successfully trained team members on the HIE processes

• Connected with my supervisor and manager on a weekly basis to give updates regarding processes and training

• Spoke at the MN Epic user group regarding an up and coming health care issue

• Created process documentation and trained approximately 50 - 70 end users on Epic system functions

Leadership

• Organized and collaborated with vendor, accurately executing changes and enhancements • Coordinated team integrated and unit testing

• Created and administered the team SharePoint

• Communicated integrity and streamlined processes tightening up gaps within the company Systems Utilized

Epic - Electronic Health Record EHR (Identity, Registration and ClinDoc, Provider Record modules) HL7 - Health Level 7 interface

Mirth - HIE (Health Information Exchange)

ServiceNow - IT service management

SharePoint Administrator

Sherlock - Epic IT Service Management

SureScripts - E-Prescribing Tool

TechExcel - ALM (Application Lifecycle Management) QA management MS products (Access, Excel, OneNote, Outlook, PowerPoint, Project, SharePoint, Visio, Word) United Health Group, Minneapolis, MN Senior Business Analyst April 2008 through December 2011 Evaluated and created written requirements for system issues and enhancements, updated metrics, created and generated SQL queries, managed projects, communicated release testing progress and completed research for new product development.

1. Medicare & Medicaid Retirement

• Created or updated team process documentation

• Performed system evaluation and documentation communicating system enhancements

• Completed system testing and validation documentation verifying updates functioned correctly 2. UHG IT

• Performed SQL queries to gather SME (Subject Matter Expert) information for requirement elicitation

• Streamlined communication between technology and operation resources, enhancing effectiveness

• Gathered requirements for a new product enabling asset tracking

• Researched a new tool and gave feedback and recommendation to management 3. UHG International

• Researched and evaluated a new insurance product

• Updated system performance metrics preventing any upcoming system issues

• Participated in two system upgrades increasing revenue Systems Utilized

Medicare & Medicaid claims management system

BOB - Basic Online Billing

RIOS - Comprehensive Claim Management System

UCAS - United Claims Accounting System

MS products (Access, Excel, Outlook, PowerPoint, Project, SQL, Visio, Word) ADDITIONAL INDIVIDUAL TRAINING:l

Agile project management methodology

SQL queries

Business analyst review

Visio process review

Spanish as a second language

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