ARMANDO CABANILLAS

P

760-***-****

E

adgs69@r.postjobfree.com

A

***** ********** **.#****,

La Quinta, CA 92253

OBJECTIVE

●Obtain a position within Food & Beverage Management that will provide opportunities to help me grow and enhance my skills.

●Obtain a Food & Beverage position that will allow me to utilize my skills and use my abilities to come up with effective solutions to assist guests’ and lead my co-workers and improve overall satisfaction.

●Securing a position within Food & Beverage Management, that will provide me with a stable environment to build a long-lasting relationship with the company I work for.

KEY SKILLS

●Excellent Customer Service

●Problem solving

●Working under pressure

●Team player/positively adapt to other people

●Capable of lifting heavy objects.

●Bilingual (Spanish)

●Office/Computer literacy (excel, power point, Microsoft word)

●Knowledge of other multiple platforms of software (Opera, Micros, MyMicros, Open table, Hightouch, Alice, Avero, Synergy, GoConcierge Kronos, Heath & Company On Track, Birch Street ordering & SWS ordering.

●Leading a team

●Providing positive guidance

●Fast learner

●Punctual

●Readiness

●Organized

EDUCATION

●La Quinta High School from 2006-2007

●Amistad High School from 2008-2009 Received diploma

EXPERIENCE

AUGUST 6TH, 2019- PRESENT

Food & Beverage Assistant Manager at Fantasy Springs Resort Casino

Assisting Food & Beverage Manager & Director to ensure efficient operations for the POM Restaurant, Room Service and Pool food & beverage service. Communicating with the culinary team. Maintain compliance with all Casino regulations as well as food & beverage regulations. Responding to guest inquiries & complaints. Confirming reservations with large parties & providing options that cater to guest needs. Preparing for Food & Beverage meetings, ensuring that I can answer any inquiries my director may have. Conducting pre-shift meetings daily to inform & prepare associates, as well as acknowledge any questions or concerns my staff may have. Schedule & cut staff accordingly based on business demands. Reviewing finances to ensure budgeting control that pertain to labor hours, revenue & inventory. Conduct interviews & train new team members. Maintain & organize records of associates that include attendance logs, coaching & counseling sessions, disciplinary forms. Reviewing surveys to ensure guest satisfaction & maintain an excellent image/reputation and suggest ways to improve it. Appraise associate performances. Create detailed daily reports.

DECEMBER 23, 2017- AUGUST 1ST, 2019

Food & Beverage Supervisor (In-room Dining) at OMNI Rancho Las Palmas Resort and Spa

Leading a team of In-Room Dining Servers & Mini Bar Attendants to maintain excellent service for all guests. Assisting my team prepare amenities, reviewing server orders, & expedite server orders to ensure food quality is up to company standards. Providing my staff with the tools they need to ensure we execute smooth operations on a daily basis. Scheduling staff according to business demands. Assisting my manager in reviewing finances that include overtime control, payroll & inventory. Assisting other food & beverage outlets when needed. Checking emails and responding directly to management & my director. Reviewing guest surveys to ensure guest overall satisfaction. Ordering product for In-Room Dining & Mini Bar. Conducting interviews & training new team members. Hosting department meetings. Performing annual performance reviews. Conduct disciplinary action sessions when necessary. Answering phones and receiving food & beverage orders from guests.

MARCH 19, 2015 - DECEMBER 22ND, 2017

Stewarding Supervisor at OMNI Rancho Las Palmas Resort and Spa

Leading the Stewarding team and assisting all Food & Beverage outlets in maintaining cleanliness of work areas & equipment. Maintain equipment & chemicals organized and properly stored away. Schedule & assign staff to cleaning projects. Ensure the correct equipment & food is available for setup. Breakdown all banquet functions. Communicating with the Food & Beverage Director, Executive Chefs, Banquet Managers & other contacts regarding Banquet events. Going over health inspection standards & making sure we are at our best shape. Ordering product/chemicals. Operating a forklift to remove cardboard from compactor machines. Interview & train new stewards and dishwashers. Maintain & organize records of associates that include attendance logs, coaching & counseling sessions, disciplinary forms etc.

SEPTEMBER 26,2014 - MARCH 18, 2015

Assistant Manager at Renter-a-Center

Responsible for maintaining collection & sales standards, generating customer growth, inventory audits (tracking inventory), purchasing & receiving. Also acquired to move, lift, load & unload heavy objects. Review & audit customer files, handling extremely delinquent customers in a friendly manner. I was required to represent my company at court for small claims trials. Practice & going over safety regulations so that my fellow associates can implement them towards their job. Providing guidance to my associates, provide positive sales guidance for Customers based on their income, ensuring timely deliveries. Resolving Customer issues. Verifying cash & bank drops, Perform opening & closing store duties.

MARCH 18, 2014 - SEPTEMBER 25, 2014

CUSTOMER ACCOUNT MANAGER AT RENT-A-CENTER, COACHELLA

Maintain acceptable collection standards & customer accounts. Resolving customer issues. Offering enthusiastic sales offers through telemarketing and upon customer arrival. Cash handling & utilize basic math. Operate small & large company vehicles for customer deliveries. Assembling furniture. Maintaining a presentable showroom to attract current & future customers. Acquiring knowledge of all furniture, appliances, & electronics. Required to move, lift, load & unload heavy objects. Certified mobile expert so I can provide smartphone information & activate smartphones. Keeping track of inventory, purchasing & receiving.

MARCH 8, 2010 – MARCH 14, 2014

Pool Attendant, Rotating Busser & Cashier at J.W. Desert Springs Marriott

Provide an enjoyable, safe & relaxing experience & give excellent customer service. Preset tables with silverware & condiments. Cleaning tables after guests & reset tables. Assisting servers to expedite food. Providing guests with lounge chairs, water, towels etc. Maintenance of all pool areas. Cashiering in outlets that include the use of the micros system, money drops, reporting tips.

NOVEMBER 12, 2009- MARCH 14, 2014

Loss Prevention Officer at JW Desert Springs Marriott (Double CODED)

Provide a safe environment for all Associates and Guests. Follow all rules & regulations the Resort applies in a positive & non aggressive manner. Write statements & accident reports. Guest lock outs. Practice safe work habits. Test fire alarm systems. Frequently checking fire extinguishers, making sure if they are located in all required areas & checking for expiration dates. Patrolling in designated routes.

MARCH 14, 2008 – MARCH 7, 2010

Boat Driver/ Activities and Recreation at JW Desert Springs Marriott

Provide guests with boat tours and shuttles to all restaurants that the Resort offers. Obtain knowledge of the Resort & the entire Coachella Valley to better assist guests with information regarding recreational activities. Provide fantastic recreational activities experiences to guests. Activity preparation for all major holidays & events while providing great lasting impressions with excellent customer service.

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