PRAGNESHKUMAR K. CHANPURA

E-Mail: adgs3k@r.postjobfree.com

Mobile: +91-982*******

Career Objective

: To be a part of a challenging environment that encourages continuous learning and creativity provides exposure to innovative ideas and simulated personnel & professional growth. Motivate & lead the team of employees, effectively manage time & resources. To face new challenges in my professional career and achieving them with my innate qualities which provides excellent opportunity and growth for the organization.

Work Experience

1.Company : UNIFY FACLITY MANAGEMENT PVT.LTD.

Designation : Sr.Manager – Business Development.

Duration : May 2019 – Till Date

Job Profile : New Business Initiatives: Reach out to Corporates and other target sectors; Identify potential client opportunities, Client relationship development & business networking across industries in the assigned territory. Achieve budgeted sales & revenue target through booking new sales.

Continuous evaluation of business opportunities, organize corporate presentations and meetings, assess opportunity & feasibility study, putting up project P&L, financial analysis, presentations and a commercial proposal/RFP BID.

2.Company : SMS INTEGRATED FACILITY SERVICES PVT.LTD. Designation : Sales Manager – ROM & Goa

Duration : May 2018 till May 2019

Job Profile : Acquisition of new business and growth of the company in Maharashtra (Except Mumbai) and Goa.

Design & Implement a strategic business plan that expands company’s customer base and ensure its strong presence.

Continuous evaluation of business opportunities, organize corporate presentations and meetings, assess opportunity & feasibility study, putting up project P&L, financial analysis, presentations and a commercial proposal/RFP BID.

3. Company

: G4S FACILITY SERVICES PVT LTD.

Designation : Sales Manager – ROM & Goa

Duration : April 2017 – April 2018

Job Profile : New Business Initiatives: Reach out to Corporates and other target sectors; Identify potential client opportunities, Client relationship development & business networking across industries in the assigned territory. Achieve budgeted sales & revenue target through booking new sales.

Continuous evaluation of business opportunities, organize corporate presentations and meetings, assess opportunity & feasibility study, putting up project P&L, financial analysis, presentations and a commercial proposal/RFP BID.

4. Company

: CLR FACILITY SERVICES PVT LTD.

Designation : Business Development Manager – Pan India Duration : May 2015 – Sept 2016.

Job Profile

:

Responsible for business growth and profitability of the company pan India.

Leading, mentoring & monitoring the performance of team members to ensure proper job knowledge, soft skills, efficiency in process operations.

Continuous evaluation of business opportunities, organize corporate presentations and meetings, assess opportunity & feasibility study, putting up project P&L, financial analysis, presentations and a commercial proposal/RFP BID.

5. Company : J M MEHTA TRAVEL & TOUR CO.PVT.LTD.

Designation

: Branch Manager

Duration

: May,2011 – Mar,2015

Job Profile : Heading team of 15 persons including implant at corporate account

In charge of Operations, Sales and Customer relations of the Pune branch.

Responsible for business growth and profitability of the company at Pune.

Number of regular clients to name a few: TUV – SUD, Computerland UK ltd, Centro, Sericol-Fujifilm, Vulcan, Kenersys and other smaller corporate and casual clients.

Operations

Monitoring the overall functioning of operations, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Handling operational tasks such as designing & costing of itinerary, domestic & international reservations, ticketing, constructing fares, passport, visa, foreign exchange, travel insurance for corporate & individual clients.

Coordinating with airlines, GDS, hotels, transporters etc for best deals and last moment changes in itineraries.

Client Relationship Management

Receiving ticket requests from customers and providing the customers with value added services by giving additional information to make customer’s travel plan better. Using in-depth knowledge of travel destinations, transportation companies, hotels / resorts & selling these services to clients.

Tracking customer complaints to understand requisites of the customers; troubleshooting as well as sorting out all the non-routine customer complaints.

Ensuring maximum customer satisfaction by closely interacting with potential clients to understand their requirements & customizing products & services with optimum resource utilization. Team Management & Training

Leading, mentoring & monitoring the performance of team members to ensure proper job knowledge, soft skills, efficiency in process operations and meeting of individual & group targets.

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

6. Company

: HISCO LTD. (Group Of 5 Companies).Blantyre, Malawi,Central Africa. Designation

: General Manager

Duration

: Dec,2008 – March, 2011

Company Details

( Total 5 Companies)

: 1. Kitchen Studio – Leading Local Manufacturer & importer of modular Kitchens

& Bedroom Furniture with fittings.

2. McCann Cottman – Publisher of local magazines (Citi Info. every Year) & other magazines as well as Printing & Publishing the in-flight magazine for Air Malawi

(Official Country Airlines).

3. Uniksigns - Creating & designing Signs & Hoardings, bill boards etc.for various Banks & Airports, Cell phone companies as well as for local companies in Malawi. 4. Rite Print – Printing & publishing Company. All kinds of printing undertaken. 5. Furniture World – Importer & sales of world class office furniture. Job Profile : Set up all the Departments(Within the 5 companies)

Generate system for smooth operation.

Marketing for our brand to different corporate offices.

Man Management.

Recruitment and Performance Appraisal/Management of the staff in the departments.

Oversee entire operations of all the departments of the companies.

Provide Strategic direction to all the departmental heads on an ongoing basis.

Monitor key business accounts and provide all operational support.

Conduct periodic review along with the departmental heads

Optimize operational efficiencies and achieve higher productivity.

Create new revenue opportunities and enhance value proposition to the end customer.

Play a pivotal role towards the business growth and align with the other functional heads to achieve operational synergies within the organisation

Liasoning with Govt.depts. for licensing and other matter.(With the help of some local agents)

Responsible for establishing and expanding sales and setting up base in other regions of Malawi, Central Africa.

7. Company

: J M Mehta Travel And Tour Pvt Ltd - Pune Branch

Designation

: Branch Manager cum Sales Manager

Duration

: March 31st, 2008 – Nov 25th, 2008

Job Profile : Heading all the departments of the organisation.

To achieve, organize, control and monitor sales targets and marketing goals of the company. Clearly define, document and implement a Corporate Sales Strategy to acquire accounts as per the target set.

Implement the sales philosophy, including policies, sales quotas and goals to achieve the short and long-term revenue growth strategy within the Maharashtra territory. Analyze the strengths, weakness, opportunities and threats of situations and develop long-term approaches and objectives based on the above findings and identify travel agents with potential for further growth.

Provide support/direction for the department heads towards achieving the revenue objectives.

Ensure 'Best Sales Working Practices' are implemented and Sales Team is fully optimized.

Direct, manage & monitor the activities of Sales Executives, to appraise and assess monthly targets and performance for a smooth day to day operation. Ensure that all travel agents and corporates are prioritized, regularly visited and professionally handled by the sales team to increase revenue and gain market share.

To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue.

To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market.

Identify and allocate resources on what needs to be done by Sales Executives, to cover territory and travel agents effectively, to maintain the overall objective without focusing only on the details of the current task in hand.

Resolve operational and reservations issues from travel agents related product or disruptions or customer complaints involving individual sales personnel, including addressing any disciplinary problems that may develop within the sales team.

Collect and collate competitor activity within the territory on pricing, promotional and other commercial initiatives and give feedback to G.M. in the short and long-term strategic planning for the region in order to maximize revenue and yield.

To prepare monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that the G.M is kept informed of local conditions.

Conduct and co-ordinate annual performance reviews for all Sales Executives /counter staff whilst constantly reviewing the training development needs.

8. Company : J M Mehta Travel And Tour Pvt. Ltd. – Mumbai. Designation : Car Hire Manager

Duration : June,2006 – March,2008

Job Profile : To manage day-to-day smooth functioning of the branch activities.

To ensure all deliverables are met as per client agreement

Responsible for P & L of the branch as profit centre head.

Maintaining all vehicles Insurance, fitness Certificate, P.U.C., Taxes etc. & ensure all compliance as laid down by the respected authorities coordinating the same with Fleet supervisor.

To handle Escalations in regards to Issues in operations.

Briefing Team Members of day to day activities to result flawless operations and tasks given to each team member with given deadlines for timely results.

Coordinating and keeping check on Cars & Chauffeurs to give qualitative Performance maintaining in line with standard of services promised.

Timely updating of payment collections from clients thereby coordination with finance department / Intimations for any deductions made on Invoices and clears the same with the clients as per F & A procedures.

Motivating Team Members to Initiate New Challenges and Ideas in the best interest of the organization.

Carrying out effective resource management.

To ensure preparation of Budget & timely MIS Reports for invoice generation.

Vendor management – Coordination with 3rd party for extended services for providing extra number of cars to clients on demand.

Direct Coordination with clients – In taking feedback on service related issues from clients & improving the same.

Discussing and deciding contingency measures over critical case and its implication on the firm. Ensure the damaged vehicles due to accident are sent to workshop for repairs and claim for insurance for the same.

Maintained records of daily attendance sheet of drivers, supervisors & operation. & Resolve issues and problems of drivers related to fuelling, maintenance, leave, etc.

Fortnightly training of chauffeurs in regards to their grooming / perceptibility and feedbacks taken to improvise service levels.

Fortnightly courtesy calls & monthly visits to signed clients to assure services levels are in with accordance.

9. Company : Universal Industries Ltd.

A leading manufacturer of Biscuits, Confectionery and Savoury Snacks in Blantyre, Malawi (Central Africa)

Designation : Warehouse (Stores) Controller Cum Manager Raw and Packaging Materials and Finished goods.

Duration : March, 2004 – February, 2006.

Job Profile : Inventory management. Handling & maintaining efficient Warehouse Operations; assigning and evaluating the work performance of personnel assigned to the store.

Controlling the inward and outward movement of products.

Coordinating for the shortfall or excess of stocks.

Design monthly and weekly raw material plans and packaging plans on basis of forecast, past consumption and historical demand.

Carrying out warehouse management including planning & execution, space management, conduct periodic Stock audits, disposing of rejected items as per company's norms.

Calculating ground pallet storage space and lanes required for Inward / Outward on the basis of daily throughput.

Creating commingle zones to accommodate stock which are less in quantity.

Monitoring the standard operating procedures of the material receipts, storing and the material issues.

Formulating strategies for Controlling Inventory for Make to stock order and design to order lines.

Supervise daily order and to be execute by preference, handle dispatching & packing of goods.

Respond to domestic/ corporate customer inquiries regarding product.

Prepare entire stock Sample for marketing department, planning future capacity requirements.

Producing regular reports and statistics on a daily, weekly and monthly basis and prepared weekly reports of dispatch and returned goods as well.

Keeping stock control systems up to date, handle all filing & documentation work independently.

Producing regular reports and statistics on a daily, weekly and monthly basis of dispatch and returned goods.

Supervise daily order and to be executing by preference, handle dispatching of finished goods.

Educational

Qualification

: B.Com (Bachelor of Commerce), Year - 2003 from University of Pune, Maharashtra - State, India.

Additional Qualifications

: a)

b)

C)

d)

Computer Education

Computer basics.( Ms-word, Excel, PowerPoint, Internet ) ADSE (Advance Diploma in Software Engineering)

a three year course from Aptech Computer

Education (Aptech Limited). Completed on

In Feb – 2002 from Pune,

Maharashtra – State, India.

Done Visual Basic – 6.0 Front – end

Programming language from SSI Limited

Completed in September- 1999 from Pune,

Maharashtra – State, India.

IATA ( International Aviation Transport Association ) 6 – months correspondence course conducted by Canada completed in September – 2002. [Contents mainly Airline Ticketing and Calculation of Fares. ] Personal Profile

Date of Birth

:

18th November 1976

Marital Status

:

Married

Permanent Address

:

C – 1 / 32, Kubera Park, Kondhawa Road, Pune- 411040, Maharashtra, India. Languages Known

:

Well in Read, Write, and Speak in the languages English, Hindi, Gujarati & Marathi.

Passport No. & Validity. : On Demand.

Hobbies

:

Travelling, Listening to Music, Gardening & Playing Football. Thanking you,

Yours Sincerely,

Pragneshkumar Chanpura.

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