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RAMNI SAINI DUHAN

#***, ***** *******,

Zirakpur, Punjab

Call: +91-971*******

Email Id: adgs1m@r.postjobfree.com

PROFILE SUMMARY

MBA (HR) professional possess an overall experience of 6.5+ yrs., aspiring for challenging assignments with an organisation of repute, one which will make best use of my existing skills and experience. Ø Strategic and innovative HR professional with nearly 4+ years of previous experience in Manpower Planning, Talent Acquisitions, Salary Structure & Distribution, Attendance Mgt., Learning and Development, Identifying Training needs and arranging Trainings, Grievance Handling, Developing and implementing disciplinary policies, Conducting Exit interview, Final settlement of employees, Payroll, Employee & Business Retention. Ø Worked with Indiabulls Housing Finance Ltd. (IHFL) as “Asst. Manager – Client Retention & Escalations

(PCH)”. Since more than 2.5 yrs., managed the entire region and its respective teams members of 28 branches of PCH in “Client Retention and Escalations”.

AREAS OF EXPERTISE

Talent Planning & Acquisition

Employee Engagement

Training & Development

Salary & Attendance Mgt.

Payroll Mgt.

Induction & Orientation

Grievance Handling

HR Policy, Process and System Design

Retention Management

MIS and documentation

Exit Formalities

Compensation & Benefits

Administartive work & vendor mgt.

PROFESSIONAL SPAN

Organization: Indiabulls Housing Finance Ltd. (IHFL) Period: Sep’17 – May’20

Designation: Asst. Manager – Client/Business Retention (PCH) Key Accountabilities:

ü Monitoring and ensuring the maximisation of Business Retention by proper coordination with respective teams of Chandigarh, Punjab and Haryana.

ü Taken care of professionalism and behavioural measures by providing training to Retention and Branch Operations of 28 branches all over in PCH.

ü Generating revenue from switch fee and by recommending Insurance policies. ü Provided training to local operations for increase in business retention. ü Identify service gaps & establish programs to address the gap. ü Continues Interaction with HOD (Credit / Sales’) for enhancing the productivity in retention figures. ü Co-ordination with Credit Dept. for fulfilling the customer’s requirement of Top-up /Fresh Loan.

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ü Ensure all the escalation requests received will be closed within TAT. ü Taking better care of customers' loan escalations / grievances by dealing with them patiently and humbly. ü Provide detailed & exact information by guiding them with respect to any query related to loan. ü Proper Updating of comments in SR (service request) while approving / rejecting. ü Timely Follow up's on the cases pending with credit/sales/Ops. ü Start maintaining proper MIS to enhance the work culture and credibility. ü Providing additional support to regional HR as a supporting hand. Organization: Design Consortia (Architect/Interior Designing Partnership Firm) Period: Feb’16 – Mar’17

Designation: HR Manager

Key Accountabilities:

ü Talent Planning & Acquisition:

§ Planning human resource requirements in consultations with HODs of different functional and operational areas.

§ Handled end-to-end recruitment through referrals, consultants, social networking, advertisement and internal database.

§ Maintained strong pool of potential employees for current and future talent by preliminary interviews, screening, salary negotiation, etc.

ü Learning and Development:

§ Identifying training needs, formulating programs and implementing for effectiveness.

§ Customizing training programs based on the training need analysis to enhance the manpower skills and efficiency.

§ Designing activities to improve knowledge and skills in the organization.

§ Ensure continues leadership training to recognize and develop future leaders. ü Business Partnering:

§ Partner with business units/divisions in delivering corporate HR policies and program.

§ Conducting skip level interviews to know performance related, attrition and other issues.

§ Act as the first time contact from HR for any employee relations issues.

§ Conducted employee satisfaction surveys from time to time and implementing necessary changes in discussion with the management.

ü HR Operations (On Boarding):

§ Responsible for employee joining formalities, preparing and issuing offer letters, appointment letters.

§ Formulating the salary structure for new hires, on-boarding.

§ Raising system requests, creating their email Id’s and giving them access to employee portals.

§ Designed and imparted induction to the new associates.

§ Prepared EPF withdrawal form and handled ESI formalities as well

§ Maintained attendance and leave register of employees on company software. ü Exit Process:

§ Understand the pulse of employee through one to one informal conversations and sharing regular updates of the meetings with reporting manager so that necessary action can be taken whenever required.

§ Ensure a uniform implementation of all HR processes/Practices across the location. ü Employee Engagement:

§ Designing different employee engagement / employee delight activities to promote a culture of fun and motivation.

§ Developing and implementing reward and recognition schemes, HR policies and communicating them across the organization at all levels.

§ Currently acting as a first level of escalation for all employee related queries. Addressed queries on internal escalation, salary, appraisal, employee grievances. Attendance etc.

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§ Organize and drive employee connect, celebrating events on occasions, yoga to reduce stress, employee service milestone celebration, etc.

Organization: Kingsmen Fairtech Interiors Pvt. Ltd.

(Headed by Singapore - An Event Management and Retail Company.) Period: Sep’12 – Oct’14

Designation: Deputy HR Manager & Corporate Communication Key Accountabilities:

ü Recruitment, selection & Induction

ü Documentation, Maintained Employee Personal file and records. ü Exit Formalities

ü Arranging Training

ü Employee Engagement

ü Data Entry

ü Assisting in PF/ESI process

ü Grievance Handling

ü Provide company Induction training to employees. ü Handled manual and online Attendance by using company software ü Prepared Salary of staff members

ü Handled Administrative work.

ü Worked as a Corporate Communicator, who shared information of company with other offices, overseas. Organization: European Commission of Humanitarian Aid and Civil Protection

(ECHO - Headed by Brussels)

Period: Jun’11– Jul’12

Designation: HR Executive

Key Accountabilities:

ü Performed all the initial duties of recruitment of desired profiles. ü Arranging interviews and coordination with candidates till final line-up. ü Handled the documentation and exit formalities.

ü Looked into the entire administrative duties incl. stationary, pantry, logistic, Hotel arrangements, etc. ü Employee engagement activities.

IT EXPERTISE

ü Well versed in utilizing MS Office Application including MS Word, MS Excel, and MS PowerPoint. ü Proficient with Internet operation.

PERSONAL DOSSIER

ü Date of Birth: March 28, 1988

ü Marital Status: Married

ü Languages Known: English, Hindi and Punjabi (Speaking) ü References: Available on request

(Ramni Saini Duhan)

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