Sales Customer Service
Resume:
Personal details
Cell Number–064-***-****
Doonside
Email – ***********@*****.***
Durban
4126
Date of birth- 17-12-1987
Professional Profile
I am a committed and dedicated worker, with high levels of integrity and work ethics, willing to go the extra mile with a smile on my face. I have excellent self-management skills, am always on time, and I treat my work as my priority.
I am empathetic and respectful of others and I work well in a team or alone. I have excellent communication skills and am able to build good relationships with my colleagues.
I possess a love for people which rewards me with a love for life and as a result, the company I am employed by has a happy well-adjusted worker, who gets on with people from all walks of life.
I have a good understanding of office protocols and I value professional learning. I am willing to listen and apply constructive criticism to improve my work performance.
Due to unforeseen life circumstances I was unable to complete Year 12; however I am a mature and professional employee, and am able to manage my work and other commitments successfully. One of my objectives is to care for my small family and with this in mind I am willing to work as hard as it takes to make a success of any position I fill.
Key Achievements
I was responsible for two departments whilst employed by Truworths. My duties included guiding a group of employees to complete projects, as well as for developing and implementing a timeline for my team used to reach the end goals, which were the sales target allocated to me. To ensure that my goals were reached, I had to delegate tasks to team members, including myself. Whilst employed by Truworths I always met and exceeded my sales targets.
Promoted from receptionist to data capture clerk at Toolworld. My bosses recognised that I am a hardworking and responsible person, as well as willing to learn and come up with innovative ways to attend my duties, suggesting solutions within my scope of responsibility.
Whilst working at Seadoone Vet, I pushed dog and cat food sales as hard as I could.
Over one promotion I pulled in R15 000 profits for my company which was a small sized store.
CAREER SUMMARY
TRUWORTHS, GALLERIA
Sales consultant – November 2010 – April 2013
As a dedicated employee of Truworths, my daily duties included giving excellent customer service at all times, as well as boosting sales figures and obtaining new accounts. I was also responsible for keeping merchandising up to date and well displayed. My duties included but were not limited to the following-
I maintained two large departments on my own.
Was responsible for pulling the stock from the stock room and tagging the items without damaging the garments or merchandise.
Merchandising stock according to the Truworths merchandising principals.
Working with the fashion file to dress the mannequins in my department according to the Truworths guide lines.
Advising and assisting customers to choose the correct items according to their individual needs.
Assuring high customer service at all times, both internal and external customers.
I kept track of daily, weekly and monthly targets, as well as negative influences such as stock loss as well as a tough economic climate, to plan my departments in a way to maximise income.
Acquiring new accounts
Reason for leaving
Left for better work prospects, as well as improved hours.
CAREER SUMMARY, CONTINUED…
Toolworld and Accessories
Amanzimtoti
Receptionist - August 2013- November 2014
Whilst employed at Toolworld, my main duties were to give excellent customer service at all times, as well as creditors and debtors duties, the duties included but not limited are as follows-
Responsible for greeting customers and answering all phones in a pleasant and polite manner, this includes taking down and delivering messages accurately and timeously, as well as handing out correspondences as required.
All creditors and debtors filing, as well as creating files and keeping them up to date on a regular basis.
Allocating debtor’s invoices against creditor’s invoices, working out whether the company had made a profit/loss, and relaying these figures to the Director in the prescribed manner.
Working in a neat and professional manner within a team environment, whilst delivering excellent service to both internal and external customers.
Being responsible for the ordering of cleaning and consumable items, it was my duty to monitor the use and storage capacity of items used.
Responsible for ordering stationary and making sure to get the best price for the company possible, by shopping around to different suppliers.
Full supervisor to the main cleaner, ensuring that all areas in the offices and workshop were systematically cleaned to a high level, ensuring that good standards of occupational health and safety were maintained, and by communicating job expectations as well as planning, monitoring, and appraising job results.
Promoted To Data Capturer Clerk within Toolworld
November 2014 to current
Same or similar duties as when I filled the position of receptionist except with more responsibility.
Check all creditors invoice’s thoroughly, ensuring that had been completed correctly if done by a colleague.
Accurate data capturing of creditor invoices.
Accurate filing.
Assistant PA to the Director of the company, and attending to any other duties required of me from time to time.
CAREER SUMMARY, CONTINUED…
Seadoone Veterinarian Clinic
Amanzimtoti
Receptionist - October 2015 – April 2017
Greet clients and their pets in a friendly manner, weigh pets and get their client files ready for the Doctor. Relay medical information between clients and the Doctor.
Responsible for ordering and receiving non-medical stock and capturing onto the system
Merchandising stock to make it eye appealing and easy to access.
Assisting clients in choosing between different products, I pushed sales and was very successful in this.
Remaining calm in emergencies and being non-judgemental and compassionate at all times.
Keeping the reception area clean and sterile at all times.
Reason for leaving
Left for better work prospects.
CAREER SUMMARY, CONTINUED…
Mendit Engineering
Amanzimtoti
Receptionist, Buyer and Workshop Administrator –April 2017 – August 2020
Greeting customers and meeting with suppliers and reps.
I was responsible for buying material for jobs, ensuring I got the best possible prices in the shortest time frame. Keeping track on materials ordered as well arranging for couriers, locally as well as internationally.
All workshop administration and reception duties. Keeping the front area clean at all times, and more recently ensuring everyone is sanitized upon entering and getting properly screened.
I was responsible for all stationary orders and all other daily items the workshop and office required.
Keeping track of the workshop guy’s daily time’s sheets, ensuring they clocked in correctly and fixing any errors that may occur.
Ensuring all materials for jobs were properly labelled with the correct job numbers for easy use, and many other ad hoc duties.
Reason for leaving
The Company has closed down due to the owner emigrating.
Education
Amanzimtoti High School Grade 11 - 2004
Subjects completed
English
Afrikaans
Biology
History
Business Economics
Drama
Whilst at school I took an active part in school sports, mainly athletics and long distance running, as well as drama and music associations at school. I was also an active member of our families’ church, assisting each Sunday during services and being an active member of the youth group and choir.
References
Mendit Engineering
Llewellyn Blackler - Owner
Telephone : 031-***-**** 083-***-****
Paul Anthony – Senior Technical Sales – 061-***-****
Toolworld and Accessories
Jerome Pillay- Director
Telephone: 072-***-****
Truworths Galleria
Goolam Rasool– Line Manager
Telephone : 083-*******
Seadoone Veterinary Clinic
Tammy Mc Nair – Practice Owner
Contact this candidate