Service Manager

SHIPBOARD

PERFORMANCE APPRAISALS

Surname: Martinez Cardenas Forenames: Julio Emmanuelle

Employee Number: 499308 Position: Utility FB Steward

Nationality: Mexican Manning Agency: InSearch HR

Date Joined Ship: 07/20/2019 Planned Leave Date: 04/18/2020

Appraisal Type: Final Vessel: Caribbean

Deserinton oa9e2 Role 7/28/2019

Lafoliuie ates}

Provides an immediate positive first impression to every guest through a warm, welcoming individual greeting. Good

Interacts with every guest; observes and identifies guests’ preferences and adjusts service accordingly,

anticipating guests’ needs and offering appropriate responses without the customer having to ask. Good

Always responds promptly to resolve guest requests and concerns, escalating/reporting to the Bartender as.

necessary. Good

Always remains engaged through completion of service to satisfy every guest. Good

Comments

Julio contributes a positive attitude towards our guest satisfaction, in providing the commodities for his bartenders and bar stewards. He

should always prioritize to follow his assigned schedule, whenever he is scheduled to serve in Princess Theatre. More supervision and

follow up is required to get the things done from Julio.

Section Score 3.00

Product Delivery and Standards ine

rae formance

Routinely assists in setting up the assigned Bar location including countertop, back-bar displays, marketing

collateral, onboard menus, etc. Very Good

Delivers all items requested by the Bar Supervisor (such as liquor, foods, etc.) to Bar locations accurately, in a

timely manner, and in good condition. Very Good

Promptly and properly prepares all Bar items required for full beverage service, including Bar stock, garnish,

and sundries. Very Good

Provides beverage service in dining rooms and at high-traffic events, as directed by the Bartender. Good

Regularly assists Bar staff in the service and execution of Company-sponsored parties and private parties. Very Good

Performs all other duties as assigned by the Bar Supervisor and Bar management. Very Good

Comments

Julio haven't created any impact on revenue due to his seldom presents in the lounges wherever he is scheduled. Julio has a record

that he has been missing in action during his schedule hours for Alcohol table and some record for Timekeeping. Julio needs to improve

and expected to see good outcome on this area. Julio provides all the necessities required for a smooth operation, in doing so, makes

sure that his bars are fully stocked and gamishes are prepared on a daily basis.

Section Score 3.83

Safety and Compliance

Sed (ste formance

Promptly alerts the Bar Supervisor or Manager to any RSA-related issues. Good

Routinely assists in USPH pre-inspections as instructed by the Bar Supervisor. Needs Improvement

Always keeps the work environment and equipment in safe operating order and performs all job duties in

compliance with stated safety policies. Good

Contact this candidate