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Operations Manager

Location:
Riyadh, Saudi Arabia
Posted:
October 08, 2020

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Resume:

Ali Mohamad Jamal

Contact Number: +961******* / +966*********

E-mail : adgrym@r.postjobfree.com

Career objectives:

Seeking to proceed and keep evolving in a challenging and performance based work place

Using my knowledge and skills in an environment where in can translate them into success.

Area of expertise:

Academic Program Management

Curriculum Development

Quality Assurance

Big Events management

Leading multicultural teams

Leading by example - hands on

Managing pressured operations

Developing projects facing difficulties

Well organized

Effective time management

Recruitment, training, and employee development

Area of expertise:

Big Events management

Leading multicultural teams

Leading by example - hands on

Managing pressured operations

Developing projects facing difficulties

Well organized

Effective time management

Recruitment, training, and employee development

Career Progression:

Lincoln College International – Riyadh / Academic Manager / Hospitality Lecturer (Sep 2019 – July 2020)

Duties and responsibilities:

Manage related departments and Set Up the strategy and plan to be adapted

Check compliance and discipline in terms of TLA and time tables

Assist HOD in managing the VET Department

Training for trainers, inductions, and support

Deliver sessions in Events Management and Guest Relations Management.

Laureate Vocational KSA - Riyadh / Department Coordinator / Hospitality lecturer (Feb 2017 – Jun 2019)

Duties and responsibilities:

Managing Guest Relations Management and Facility Management Departments (Diploma Program Coordinator).

Teach &Train Hospitality Management, Follow up with students training & activities.

Assist in revising curriculum to the cutting edge point in terms of techniques and references

Follow up with the daily planning and the daily tracking (record keeping) of all the students/personal activities for auditors reviewing.

Ministry of education and higher education - Lebanon (Sep 2009 - 2017)

Instructor - Vocational for Hospitality Management courses:

Duties and responsibilities:

Teach Rooms division management, Hotel management, Food & Beverage management and HR management for senior students

Perform the ON premises training for senior students & follow it off site.

Coordinate, follow up and evaluate the required training of students

Assist and guide the students as possible in choosing the right path

Arabian projects & Transport company - Oman LLC (Mar 2013 -Sep 2013)

Executive commercial & admin

Duties and responsibilities (Admin)

Assist in creating an up-to-date system for the HR department

Assist in planning the strategy to be followed in order to run the department

Follow on a daily basis, shortcomings and problem & handle it with the correct action

Creating discipline

Developing employee’s awareness toward command chart and scale of command

Identifying training needs & Come out with the best training media

Duties and responsibilities (Commercial)

Assist in identifying the needs and requirement for new projects

Assist in availing and delivering media, contacts and plans to complete the job

Follow up the progress in the job once started

Reporting progress, programs, shortcomings, and obstacles to management

Always hands on to assist in commercial matters to help in job completion

Maintain sufficient history and data to be used as the base for future projects

Skills:

High communication skills

Leadership ability

Ability to work independently and as a part of a team

Flexibility and ability to prioritize work assignments

Ability to pre-empt situations and possess an objective attitude to the workload

Talent for performing multiple tasks simultaneously, quickly and accurately under pressure Effective time management

Maintain high level of professionalism, competence and punctuality at all times

Result driven with high level of energy and extreme attention to details

Accepting challenges as a building factor to perform better

well-developed interpersonal abilities

Customer oriented

Armed Forces Officers Club & Hotel - Abu Dhabi UAE & Abu Dhabi National Hotels Co. / Compass (Nov 2005 - Jun 2009)

600 rooms, 7 outlets, 10 banquet & Conference halls, Enormous F&B operation (Catering and external projects)

Joined as restaurant manager for the first 6 months

Operations Manager @

Khalifa Bin Zayed Air College)

Military High School

GHQ for armed forces

H.H. Sheikh Abdullah Bin Zayed Office (minister of Foreign Affairs)

Zakum Development Co. @ Zirku Island (offshore operation F&B and Housing)

Catering Operations (IDEX, Capitala tennis tournament, Abu Dhabi golf championship, Ceremonial events for armed forces, VIP social events, GCC meetings and summits, Royal weddings, Major companies meetings and days out)

Duties and responsibilities:

Leading up to 450 employees in all departments and positions

Handling HR, Training,

Following up on daily operations

Creating and implementing new strategies and work plans

Handling complaints

Budgeting and negotiating contracts with customers

Present weekly operation report to GM

Maintain discipline

Assist in planning the huge events and create work plan that fits the needs of operation, delegate duties and respect time scale

Always research market for new opportunities or new projects

Always hands on and leading by example

Evaluate the strategy followed and do corrections when needed

Attain yield management without affecting the customer impression about the company

Work closely with all department heads to fulfill the operation needs

Respect and implement the management view in term of adhering to company policy and maintaining the quality of work

Assist in all events requiring significant volume of manpower and very close supervision

Assisted in the development of plant to fit the operations needs

Bin Hindi Group - Dubai UAE (Jun 2005 -Sep 2005)

Restaurant Manager (inferno)

Duties and responsibilities

Opened inferno restaurants

Created operation and training manuals

Doing intensive training to develop employees skills to implement the new concept

Assist in menu planning and in restaurant layout

Always hands on and leading by example

Academic Achievements:

Licentiate degree in

Hospitality management

Lebanese University

Faculty of Tourism &

Hotel Management (2002)

Training:

Train the trainer

HACCP (advanced)

Integrated management system

SAP

OPERA

Web Security

CDP and best practices

Computer Skills:

Host fact

PMS

Softel 2000

Fidelio

Opera

MARSHA

SAP

Omega

All Microsoft office applications

Personal Details:

Nationality : Lebanese

Date of birth : June 3rd 1979

Place of birth : Lebanon

Marital status : Married

Languages :

oArabic (mother tongue)

oEnglish (fluent) – IELTS (7)

oFrench (very good)

Driving license light

(KSA, Oman, UAE, Lebanon)

Global Enterprise Technology GET - Muscat Oman (Jun 2004 - May 2005)

Omanization project - SANAD

Project development manager

Duties and responsibilities:

Preparing training and operating manuals for the project participants

Arrange and coordinate training schedules and training locations for participants

Opening the prototype restaurant for SANAD

Work closely with the minister of manpower and provide for him weekly reports

Report all shortcomings and progress to management

Lebanese Army - Mandatory service (Jun 2003 -Jun 2004)

Adjutant - Logistics

Duties and responsibilities

Worked in the logistics office for North Lebanon HQ as data entry officer and in supplies distribution

Office is responsible of supplies for the north Lebanon region

Choice Hotels international - Lebanon (Dec 2000 -May 2002)

Trainee in administration and F&B management

Duties and responsibilities

received intensive training in Banquet management, Costing, cost control, inventory management, restaurant management and budgeting

Prepare end of training report for the responsible instructor at university

Regency Palace Hotel - Amman Jordan (May 2000 - Oct 2000)

Trainee

Duties and responsibilities

Received intensive training in Front Office, Front Office cashier, House Keeping Supervisor and in Human Resources.

Prepare end of training report for the responsible instructor at university

Bay View Hotel & N.Y. Cafe - Beirut Lebanon (Aug 1997 - Mar 2000)

Trainee

Duties and responsibilities

received training in restaurant cashiering, bar keeping, cost control and kitchen

Prepare end of training report for the responsible instructor at university



Contact this candidate