Courage Tawanda Chiraswa

**** ** ******* ***** * Tiger Building, Sharjah

+971-**-*******

adgrxt@r.postjobfree.com

Professional summary

Dedicated Human Resources professional bringing 10+ years of expertise in benefits administration, recruitment, employee engagement, on-boarding and staff training, and development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

Work history

HR Administrator, 05/2018 to 06/2020

AMS Mission Sustainment FZE – Dubai

Plan and conduct new employee Orientation and Induction

Implemented and oversaw the on-boarding and training for 100 + new employees each year, maintaining smooth company operations and production efficiency with skilled candidates.

Recruited, hired and oversaw 200+ staff, managing job interviews, conducting exit interviews and leading on-boarding sessions.

Kept abreast of latest hiring trends and recommended enhancements that would challenge and refine recruitment and sourcing processes.

Search and review employment applications and job orders to match applicants with job requirements using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals

Improved communication between HR and stakeholders involved in the recruitment and on-boarding process

Maintained a tracking process for new joiners to ensure required documents are collected within defined timelines and the escalation process is followed regularly to notify recruitment of updates

Created itineraries, travel bookings, and oversaw expenses for 500+ employee on-boarding and repatriation.

Introduced a new filing system for employee files, ensuring that all information was filed systematically and easy to retrieve from the HRMS and hard files.

Process, verify and maintain personnel related documentation, and compile statistical reports concerning personnel-related data such as hires, transfers and performance appraisals

Prepare, process, maintain, and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

Developed an effective working relationship with other HR based departments to facilitate efficient processing of multi-department dependent tasks.

Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.

Ensured that all relevant and approved HR-related documentation is recorded, tracked, and shared with the relevant department for uploading to the Company's central documentation repository. Therefore, ensuring the most up to date documents are available for use by employees

Preparing HR documents related e.g. NOC, salary certificates, warning letters etc.

Monitor and initiate new and renewal of visa, labour card, and emirates ID, contracts, and other official documents.

Administering employee benefits programs and worker's compensation plans e.t.c annual leave, bonus, and public holidays

Address employee relations issues and provide current and prospective employees with information about policies, job duties, working conditions, opportunities for promotion, and employee benefits.

Encourage employees to continue being updated on the companies policies and procedures through the Learning Management System and participate in organizational engagement surveys.

Audits and arranges signatures on employee-related letters (Salary Certificates, NOC's, etc.), scans and records the soft copies and ensures the hard copies are sent to employees promptly

Maximized team knowledge and productivity by effectively training, monitoring and directing employees in best practices and regulatory protocols.

Managed recurring HR processes such as employee surveys, employee engagement, and performance evaluation.

Oversaw promotions and position changes, handling contract modification paperwork within 7 days of approval.

HR Coordinator, 01/2013 to 04/2018

Transguard Group LLC – Dubai

Managed employee on-boarding

Co-ordinate with recruitment teams and candidates for smooth on-boarding and ensure required approvals and documents are in place before new joiners are on-boarded

Ensured selected candidates receive their contracts and offer letters, complete and send forms and are aware of requirements for visa preparation process before they joined.

Coordinate and facilitate New Employee Orientation and Induction; responsible for new employee paperwork and first-day training, coordinate with new employee managers and internal teams to ensure an organized on-boarding experience for each new employee

Coordinated and made arrangements with travel team on mobilization flights, hotel accommodation and managed consolidation of all expenses for new employees.

Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

Monitor and manage expiration dates of visa, labor card, and emirates ID, official documents and contracts related to the scope.

Prepare or maintain employment records related to events, such as hiring, staffing, termination, leaves, transfers, disciplinary action and incident reports, training, grievances, performance evaluations or promotions and making sure that they are collated or, using human resources management system software.

Address employee relations issues and provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.

Coordinate with the hiring managers to ensure timely recruitment of staff in their respective departments

Schedule all medical tests appointments at the DHA for all staffs and EID typing and fingerprinting at EID centers

Liaise with the PRO over any kind of problems with the employee passports before or after visa stamping, visa cancellation, and absconder declaration.

Manage monitor and maintain Immigration reports

Managed the timely renewal of all Employment Visas, EID and Labor Permits and any other company cards

Develop and maintain a current and complete understanding of compliance of all federal and local laws and regulations

Support and assist in the implementation and maintenance of all procedures involving Operational areas.

Provide exceptional customer service regarding day-to-day HR issues and inquiries

Manage and improve relationships with Government offices e.g. (DHA and EID). Negotiated for increased number of employees for Emirates ID and visa medical lots per day.

Security receptionist cum HR Assistant, 09/2008 to 01/2013

Transguard Group Llc – Dubai

Employment visa, residence visa applications and medical applications

Employment and residence visa cancellation, and designation change applications

Absconder declaration and Overstay cancellation processes

Prepare documents for absconder declaration, overstay cancellation, medical tests and visa stamping.

Update Oracle on a daily basis on an employment visa, residence visa and visa cancellations status update

Data entry, filing, photocopying, scanning of the documents and photos

Producing written reports

Monitoring and operating, recording systems and access control systems and devices

Checking and validating business visitor credentials

Maintain the general filing system and file all correspondence

Analyzed departmental documents for appropriate distribution and filing.

Adeptly handled inbound calls transfer customer calls to appropriate staff and departments.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Maintaining registers for all incoming & outgoing documents

Maintained comprehensive filing system including the archival & storage of personal files

Maintaining the attendance of staff to avoid any discrepancies in the salary at the end.

Facilitated and tracked communication between employees, departments, vendors and other stakeholders.

Skills

Microsoft Office applications

Client and Public relations

Customer Services

Data entry

Recruitment and mobilization

Employee relations

Staff motivation

Human resources management and strategy

Report writing

Candidate sourcing

Organizational

Travel administration

Office management

HR compliance policies

HRM Systems proficiency

On-boarding management

Event coordination

Benefits and compensation

Conflict resolution

Business writing

Education

B.S Degree: Business Administration, 2021

University of the People- Colorado, USA

Higher National Diploma: Human Resources, 2007

Harare Polytechnic College- Harare

Certified in HR & Payroll management: Human Resources, 2016

Eventtrix- London

Diploma: Psychology, 2019

Online Academies – Bournemouth

NVQ Level 1: Train the Trainer, 2019

Mandatory Training Group- Coventry

Diploma: Lean Process and Six Sigma, 2020

One Education: London

Certifications

Certified Human Resources Professional (CHPR)

Change Management

Certified First Aider

Certified Fire Marshall

Certificate in Effective Recruitment and Evaluation

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