Joanne Mae Cabarnes

Guest Relations Officer

Proactive, guest oriented professional with over 5 years experience in reputable 5 Star Hotels, have awarded for consistently surpassed my Target on Loyalty Program Membership and KPI's for Mystery Shoppers. Demonstrate the ability of effective planning and organize workload and the initiative to resolve issues quickly in an appropriate manner.

adgruh@r.postjobfree.com 009********** Philippines

WORK EXPERIENCE

04/2018 – Present

Guest Relations Officer

Millennium Hotel & Convention Center Kuwait

Salmiya, Kuwait

Meeting VIP guests upon check in and check out. Gather feedback information relatively on guests stay in order to target areas of improvement. Ensuring a wow experience to all our guests 2nd Place in Badminton Tournament

Employee of the Month Sept. 2019

Top My Millennium enrollee for Aug. 2019

Certification of Excellence as Top My Millennium Enrollee Yr. 2018

Top My Millennium enrollee for Oct. 2018

Top My Millennium enrollee for Sept. 2018

Customer Service Essential Skill, Can do attitude

Top My Millennium enrollee for Aug. 2018

02/2015 – 01/2018

Visa & Government Relations Secretary

Al Houda Hotels & Tourism Co.

Al Farwaniyah Kuwait

To provide an efficient and responsive administrative, organizational service, helping to manage and priorities certain task in time. Providing full secretarial assistance to the management during absences to ensure a high level of service is maintained.

Contact: Ms. Nenita Daverao – Executive Assistant

10/2014 – 01/2015

Spa Executive

Crowne Plaza Hotel Kuwait ( Laila Gallery Spa )

Ensure all guest appointments are mandated and strictly followed with respective technicians. Ensure guests received above expectation at all times.

09/2012 – 10/2014

Guest Relations Officer

Crowne Plaza Hotel Kuwait

Al Farwaniyah Kuwait

To ensure our Loyal Member consistently receives all benefits, repeat guest and other special recognition and service. Oversee maintenance of efficient repeat guest history system Promote Inter Hotel sales and I House Facilities

Special Achievement for Outstanding Service & Performance 05/2012 – 12/2012

Membership Consultant

Fitness First Platinum RCBC

80% Share Budget Achieved

SKILL HIGHLIGHTS

Flexible with mature approach of ability to work

unsupervised

Complex problem solver Strong decision maker

Service-focused

EDUCATION

BS Hotel & Restaurant Management

University of Mindanao, Phil. ( Yr. 2006 )

TRAININGS / SEMINARS

The Marco Polo Davao - OJT ( Housekeeping Dept. ) FFP Mindanao - Food Processing & Packaging Tech.

University of Mindanao - Waitering Services Sequence The Phil. Bartender's League - Davao Bartenders

League WG&A Super Ferry 18 - Apprenticeship-by-

Experience Seminar & Workshop Immersion

LANGUAGES

English

INTERESTS

Sports Travels

Certificate of Achievement

Certification of Appreciation

Certification of Excellence

Contact this candidate