Jessica De Jesus Rodriguez

Placentia, CA. ***** 503-***-**** adgrol@r.postjobfree.com

EDUCATION

California State University, Fullerton May 2019

Bachelor of Arts in Communication Studies

Emphasis in Organizational Communication and Minor in Chicana/o Studies

PROFESSIONAL EXPERIENCE

Su Casa ~ Ending Domestic Violence

Domestic Violence Counselor/Advocate (CA) March 2020—Present LA County, CA

Provide crisis intervention, counseling, and safety assessment over the phone with hotline callers, which can include shelter intakes, shelter/hotel agreements, or referrals based on the intake results.

Provide conflict resolution, transportation arrangements, crisis counseling, and case management support for current Participants, which can be as many as 5 families at a time.

Provides both informal and formal, individual and house meetings, to resolve roommate or community conflicts.

Complete documentation through case or service notes via Apricot Solutions—a software used to keep track of all services provided at the shelter.

Conduct nightly house inspections and maintain the organization standards for the clothing garage, which includes a complete inventory of all items being brought in or taken out daily through Excel worksheets.

Developed a program with self-care activities to promote healthy ways to actively take a break and choose serenity at the shelter. The program’s budget was approved to repeat twice a week and recur at the end of each term, which is 6 weeks long. The program was presented as a solution after Participants were observed to lack deep connections and rapport with counselors during individual sessions. The program values the quality time invested over the quantity of reports submitted.

California State University, Fullerton, College of Health & Human Development

Administrative Support Assistant (ASA II) August 2019—Present Fullerton, CA

Designated Technology Coordinator for two departments

Manages office procedures that range from office supply orders, travel authorizations, travel expense claims, parking permit orders, and other clerical responsibilities in between.

Provides information to current and prospective students regarding University and College policies and procedures via phone, email and in person.

Coordinates submission of grade change forms, obtains and distributes grade distribution lists to faculty, and maintains copies of current syllabi for courses.

Communicates and coordinates with campus partners and faculty to distribute SOQs.

Post job listings to various websites in order to conduct faculty searches.

California State University, Fullerton, Housing and Residential Engagement

Resident Advisor (RA) August 2018—May 2019 Fullerton, CA

•Conducted Room Condition Reports upon first arrival and on the last day for each resident.

•Educated and supported Cal State Fullerton’s First Year, Transfer, and Guardian Scholar students by preparing them to effectively navigate through the institution and be resourceful self-advocates.

•Developed 6 programs each semester that incorporated values to support students in their academic success, relationship building within the Titan community, and prepared them to be socially responsible and productive members of our global society.

•Rotated days at a time to serve as an on-call Resident Advisor for Duty and actively responded to assignments from Dispatch Resident Advisor. Assignments included: lock-outs, maintenance requests, students in distress, noise complaints, key issues, alcohol or drug related paraphernalia reports.

•Served as Dispatch Resident Advisor to receive every call regarding the community’s concerns. Recorded incoming calls and uploaded notes for later assessment. Maintained open communication with University Police Department and Coordinator On-Call. Supervised and forwarded calls to 6 other RAs on duty.

•Professionally served the university community by analyzing crisis situations such as: student of concern, suicide ideation, domestic violence, or roommate conflict. Developed interventions and game plans, which offered preventative measures and appropriate on-campus follow-up/support.

CRISIS COUNSELING EXPERIENCE

Crisis Text Line US - Online

Crisis Counselor December 2019—Present

Received 30 hours of intensive online training in preparation to manage crisis situations, such as: domestic violence, substance abuse, self-harm, and suicide ideation.

Provides crisis prevention and intervention via text by guiding conversations, while the texter identifies their strengths, support system and coping mechanisms.

Creates a safety plan and risk assessment with every person that texts in with need.

Connects texter to additional resources for long-term support.

House of Ruth Pomona, CA

Residential Weekend Advocate January 2020—April 2020

Attending a 44-hour long Domestic Violence Advocate training program.

Receives and assesses calls through the emergency hotline to determine whether a caller would be eligible to receive shelter services.

Connects clients to local resources such as other shelters within or outside of the county using Apricot system.

Monitor, encourage and support client’s adherence to shelter guidelines, and support cooperative living while respecting the needs of each individual resident.

Provides crisis intervention to clients and residents as necessary.

Conducts intake assessments for Emergency housing. Refers potential client to Case Managers for Transitional shelter opportunities.

CERTIFICATIONS

Crisis Text Line January 2020

Crisis Counselor

American Red Cross June 2019—June 2021

Adult First Aid/CPR/AED

SKILLS

Fluent in Spanish Program and Event Planning

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) PeopleSoft Adobe

25Live Software StarRez Software Apricot Solutions Software Social Media Platforms

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