Employee Relations Customer Service

Jada Haley

**** * **** **. **, Huntsville, AL ***05 • ********@*****.*** • 256-***-****

SUMMARY

Energetic and results-driven graduate with experience in customer service

Successful track record of conferring with customers by telephone and in-person to provide them with information regarding products or services

Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints

Experienced in Performing a broad range of administrative duties including scheduling and coordinating in-person and virtual team meetings

Excellent commander and user of MS Office, including Outlook, PowerPoint, Word, and Excel

EDUCATION

Alabama A&M University (AAMU) Normal, AL

B.S., Liberal Studies (3.0/4.0 GPA) May2020

EXPERIENCE

Let’s Face It LLC Huntsville,AL

Human Resource Generalist (Internship) Nov. 2019 -March 2020

Managed recruitment processes, employee relations, regulatory compliance, and training and development

Used SHRM and HRIS to research recruitment processes, employee relations, compliance, and Compensation and Benefits

Performed hands- on training in recruitment processes, employee relations, and compliance

Uber Huntsville, AL

Driver Aug. 2017 – present

Plan optimal routes to minimize delays and maximize time efficiency for over 50 people during a 10-hr. shift

Keep and study detailed mileage and fuel reports

Transport clients from residences to over 50 locations

Childcare Network Huntsville, Al

Infant Teacher May. 2016 - Apr. 2017

Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring behaviors of 14 infants, ages 6 weeks to 12 months

Applied play-based strategies to provide diverse approaches to learning

Promoted development of social, emotional, and communication skills in infants

Used proper sanitizing techniques for toys, surfaces and equipment

Kept classrooms and feeding areas clean, neat, and safe

Jack’s Family Restaurant Inc. Huntsville, Al

Cashier Aug. 2014 - Mar. 2016

Informed customers about sales and promotions in a friendly and engaging manner

Served multiple needs in hectic environments

Trained new team members in cash registers operations and customer service

Counted cash in register drawer at beginning and end of shift

LEADERSHIP + COMMUNITY SERVICE

Sigma Gamma Rho Sorority Inc. 2019-present

AAMU Trendsetter Fashion club 2019-present

Huntsville Rescue Mission, Volunteer 2018

Pentecostal Lighthouse School, Volunteer 2017-present

ADDITIONAL SKILLS

Strong organization and communication skills

Experience with onboarding and training

Work well with a Team

Leadership

Computer skills

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