Manager C

D Thamarai Selvi

Mobile: +91-994******* mail: ****************@*****.***

Professional Summary

Over 14 years of hands on expertise and team leadership across Authorizing, Process management, LC, Negotiations, Discounting of Bills, Rollover loans, Re-discounting of bills, payments, Packing credits, Pre-shipment financing, NOSTRO reconciliations, Suspense reconciliations, sanctions screening, Identifying AML triggers, addressing client queries, collating data on FAQs and standardizing the replies to the clients and firms and People management in a Multinational banking environment and presently spearheading as Associate Manager – Trade Client Services for one of the leading global banks.

CDCS certified and well versed in CDCS best practice methods. Aspiring for CSDG and CITF towards professional advancement.

Very good knowledge and compliance on: UCP 600, URC 522, ISBP 745, URR725 and ISP 98. Adhere to AML and Sanctions Policies.

Highly trainable, flexible, fast learner who can adapt quickly to changes and thrive in high-pressure, challenging work environments.

Approachable professional skilled in working effectively with diverse groups of people, identifying their improvement areas and training them to perform optimally

Specialization in MS Office tools like MS Excel, MS Word and PowerPoint for reporting needs.

Languages Known –

To speak – Hindi, English, Tamil and Telugu

To read – Hindi, English and Tamil

To write – Hindi and English

WORK EXPERIENCE

Currently supporting Indian and UK markets for Global banking customers within the specified SLA time and meeting their obligations in terms of addressing client queries and clarifications, discrepancy handling, work with client services team and build client centric approach based on the clients’ feedback.

Period

Designation

Company

Profile

May 2018 to Till date

Promoted as Associate Manager – Trade Client Services

Standard Chartered Bank Limited

Registration & client services, client referral and queries handling.

From Mar 2015 to May 2018

Team Leader – Negotiations & CTA

Standard Chartered Bank Limited

Negotiations & Payments/ Sanctions screening

From Jan 2013 to Feb 2015

Team Leader, L/C Advising

TCS Ltd

L/C Advising & Export payments

From Jul 2012 to Jan 2013

Process Advisor

Barclays Shared Services Pvt. Ltd.

Document checking

From Jun 2009 to Jun 2012

Process Advisor

Barclays Shared Services Pvt. Ltd.

Export Letter of Credit Payment and Correspondence.

From Oct 2006 to May 2009

Officer

ABN AMRO Central Enterprises Ltd.

Export Letter of Credit Advising.

SCOPE International Pvt. Ltd – (from May 2018 to till date)

Associate Manager – Trade Client Services

Roles & Responsibilities

Work along with CSG Team and build client centric approach.

Addressing client queries and clarification

Reduce turnaround time

First contact resolutions for inbound referrals

Collating data based on FAQs and standardizing the replies to the clients

Digital servicing portfolio clients

Educate and encourage clients to use the Track-It portal

Based on the most common queries assess client data to identify new business opportunity

Generating new ideas for client queries

Zero touch customer experience

SCOPE International Pvt. Ltd – (from Mar 2015 to May 2018)

Team Leader – Payments and Negotiations

Roles & Responsibilities

Authorize trade transactions for Export L/C Payments and Negotiations.

Making payments as per the instructions provided by the CPC/RM of the respective metros (Spokes).

Pre-Shipment and Post-Shipment financing, liquidation of finance after receipt of payment from the issuing bank against the documents presented.

Reversal of lines after receipt of funds.

Discounting the bills if requested and the documents are clean.

Manage the queues effectively and ensure that the items pending for action are processed within the SLA. Ensure the transactions are released within SLA.

Reports – Confirmed bill due date report, Vostro bills, due date acceptance bills, confirmed clean bills, past due report, limit reversal report, Suspense reconciliation NOSTRO reconciliation and incoming payments tracker.

Conduct trainings to the team members to ensure there is no knowledge gap or ensure there is no deviation in the process followed within the team. And also give on the job training to the new joiners.

Besides screen for sanctioned parties and AML triggers of a transaction.

Tata Consultancy Services Ltd – (from Jan 2013 to Feb 2015)

Team Leader – L/C advising

Roles & Responsibilities

Consultancy services provided to bank’s customers related advice letters of credit, Standby letters of credit and letters of guarantee and also related complex transactions (transferable, back-to-back letters of credit, revolving letters of credit), process Letters of indemnity related L/C transactions

Advice bank’s customers about terms and conditions of L/Cs, SBLCs and L/Gs in order to meet contractual obligations between applicant and beneficiary of respective instruments.

Analyze and advise letter of guarantees and counter-guarantees, issue transfer letters of credit,

Issue documentary/conditional payment orders

Perform Nostro reconciliations

Follow up and perform the reports required by NBR and by internal rules

Release documentary products

Make proposal for updating the procedures and workflow

Perform all related transactions with reference to letters of credit, guarantees

Mentor process associates on L/C advising and process advisory.

Barclays Shared Services Pvt. Ltd. (from Jul 2012 – Jan 2013)

Barclays Trade Operations

Process Advisor - “Document Checking”

Roles & Responsibilities

Authorize trade transactions for Barclays for the UK Export Document Scheduling and the discrepancy advices in Document Checking Team.

Train new recruits on the job to process Export LC Documents Scheduling and the discrepancy advices.

Coordinate with onshore team on process updates and provide necessary knowledge transfer to team members.

Perform export letter of credits and to analyze the compliance of documents presented

Check all documents received from bank’s customers and from third banks and investigate any mismatching and to clarify any missing details as the respective products to be processed according to internal procedures and FX Regulations

process clean and documentary collections received from bank customers and from other banks

Barclays Shared Services Pvt. Ltd. (from Jun 2009 – Jun 2012)

Barclays Trade Operations

Process Advisor - “Export Letters of Credit”

Roles & Responsibilities

Authorize trade transactions for Barclays for Export LC Payments and correspondences.

Train new recruits on the job to process Export LC Payments and Correspondence

Track assignment and release of transactions.

Manage the queues effectively and ensure that the items pending for action at the end of day for the Documents Checking Team are processed within the SLA.

Perform letter of assignment, discounting, post-financing operations

ABN Amro Central Enterprises Ltd. (From Oct 2006 – May 2009)

Barclays Trade Operations

Officer – “Export Letters of Credit”

Roles & Responsibilities

Process trade transactions for Barclays for Export LC Advising.

Add confirmations to the confirmable L/Cs and well versed with the swift messages and advices to the banks involved and keep the customers informed of the status of the transactions.

Advice of transfer files and issue MT720.

Train new recruits on the job to process Export LC Advising

Mange the queues effectively and ensure that the items pending for action at the end of day for the Advising are processed within the SLA.

Service Improvements

Created Macros for automation of swift messages to banks and advises to beneficiary.

Created templates of the messages that are frequently used to simplify and fasten the process.

Created standing instructions file to avoid delay in getting credits applied and get client’s a/c credited on time.

Created macros for the verification of the entire database of a transaction to check for the finance and unclaimed charges.

Liaise with technology teams to get the application upgraded with new ideas and simplifications.

Initiated the automation for credit to clients

Education

master of Commerce (international business) 2004 -2006

From University of Madras, Chennai

Bachelor of commerce 2001 – 2004

From Sri Padmavathi Women’s Degree College, Tirupathi (Affiliated to Sri Venkateswara University, Tirupathi)

Personal Details

Date of Birth : 19th October 1983

Nationality : Indian

Languages Known : English, Hindi, Telugu and Tamil.

Sex : Female

Marital Status : Married

Nationality : Indian

Declaration

I hereby declare that the above-furnished information is true to the best of my knowledge and belief.

Yours faithfully

Date :

Place :

D.THAMARAI SELVI

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