- Toya Elaine Williams -

Cell: 336-***-****

LinkedIn: www.linkedin.com/in/williamstoya

Email: adgrie@r.postjobfree.com

SUMMARY

PMI Certified Project Manager with Agile focus. I’m an analytical problem solver with excellent management skills with creative solutions. 10 years’ experience in Information Technology. Also, 4years experience coordinating projects and managing resources, building vendor relations and analysis.

EDUCATION

Kennesaw University: Kennesaw, GA April 2019

Certificate of Project Management

Areas of Study: Agile, Project Integration, Scope of Work, HR, Procurement, Time, Cost, Quality, Communication, Risk management, and Professional Responsibility

Full Sail University: Winter Park, Florida May 2015

Master of Science – Business Intelligence

Areas of Study: Enterprise Data Management, Business Intelligence Technologies, Data Mining, Process Modeling and Analysis, Data Visualization and Creative Reporting, Business Intelligence Analytics, Leadership and Communication Skills

ECPI University: Greensboro, North Carolina April 2013

Bachelor of Science – Computer and Information Science

Areas of Study: Information Security, Server Management, Fiber Optics, Remote Desktop, System Administration, Coding, Network Provisioning and, Network Security

SKILLS

Superior Customer Service

Project Management

Microsoft Office, Project, Access, Visio

Big Data Analysis, Tableau, IBM Cognos

Jira, EMR, Sales Force, and SharePoint

Quality Control and Merchandising

Risk Analysis

Agile Project Management

Implementation Projects

SAS Project Coordinator

WORK EXPEREIENCE

DHL Supply Chain August 2020 - Present

E-Commerce Specialist- Inventory

Responsible for inventory accuracy and records. Filing invoices and maintain records

Daily Inventory management procedures and duties

Delta Global Services: Atlanta, GA April 2019- August 2020

Cabin Agent

Clean and stock airplane with supplies

Perform security checks to aircrafts

Advance Protection Security: Atlanta, GA January – October 2019

Security Guard

Executive protection professional with high standards of integrity and honesty

Monitored and protected client’s property

Patrols designated areas and writes incident reports

Ultimate Software: Atlanta, GA December 2017-2018

Business Intelligence Support Analyst

Ran select queries and troubleshot issues related to Cognos 10 and 11 reports, using Microsoft SQL 2005/2008

Ensured data accuracy and validity based on compliance, incidents, status, costs, and business needs while capturing data in a periodic and consistent manner

Supported accounting and human resources by providing ad hoc reports and dashboards

Provided support to customers and end users within a hosted environment as a software support service

Just People: Roswell, GA 2016-2017

Case Manager

Planned, implemented, and managed short-term projects, with specific deliverables

Ensured that all financial records for projects were consistent

Managed clients according to the established policies and practices of the organization

Ensured personal information was properly maintained and kept confidential

Executed projects and reports according to the client’s specialized care plan

Monitored monthly budget and maintained financial records

Ensured on time project deliverables and adherence to overall quality

Tyco International: Lithia Springs, GA 2016

JDE Analyst / Customer Order Planner

Provided support for the JDE Enterprise One, Red Prairie and related applications

Implemented system transition projects and resolved issues from concept through implementation

Translated business requirements to technical solutions using knowledge for data analysis

Managed all communication with Order Management and Customer Support Department

Provided statistical analysis of various systems such as, order entry databases and product performance tracking logs

Heritage Home: High Point, NC 2014-2016

Senior IT Helpdesk Analyst

Managed and maintained user accounts, Administered file and print servers

Demonstrated strong subject matter expertise in assisting internal and external customers

Assembled, configured and maintained PCs, printers, and various peripheral devices

Provided the highest level of customer service

Managed reported issues using help desk software, and prioritized issues

Provided level 1 and 2 IT support to non-technical personnel within the organization

Resolved 97% of issues on first contact

PMG Research: Winston Salem, NC 2009-2013

IT Project Coordinator

Provided technical assistance in compliance with HIPPA privacy rules and HL7

Analyzed, responded to, and documented technical problems

Managed vendor relationships and Provided support as level 1, 2 and Administrator level

Prepared Ad Hoc reports and SSRS reports

Created the IT Department Core Operating Guidelines and implemented training documentation

Managed the company website and affiliate website with daily updates

Setup role specific accounts and closed user accounts for exiting employees

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